Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Skrill
25 Canada Square, Floor 27
E14 5LQ London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Skrill service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Skrill: Easy Method
What is Skrill
Overview
Skrill is a digital wallet and payments service that lets individuals and businesses send, receive and hold funds in multiple currencies, fund accounts using cards or bank transfers, and use a prepaid Mastercard in supported markets. It is commonly used for international money transfers, online payments and currency conversion.
How to cancel Skrill
- Web (Skrill wallet/account): Sign in, go to Settings > Account Settings > Account Status > Close Account. Ensure you have no pending transactions and your balance is zero or near-zero (under roughly €6 / CAD equivalent) before attempting closure.
- Mobile app: Open the app, go to Profile > Personal details > Close Account and follow the prompts; the same balance and pending-transaction conditions apply.
- Skrill Prepaid Mastercard: Cancel the card via the web interface or by phoning Skrill customer support. If you cancel within 14 days of receiving the card, you may be eligible for a refund of the initial annual card membership fee.
- App-store subscriptions: Skrill does not control subscriptions billed through Apple App Store or Google Play. Cancel those subscriptions using your Apple ID (Settings) or Google Play Subscriptions portal; Skrill cannot cancel for you.
What happens when you cancel
When you close your Skrill account you will lose access to the wallet interface, transaction history through the dashboard, and the ability to send payments from that account. Any remaining eligible balance must be withdrawn or transferred before closure; accounts with non-zero balances or pending transactions cannot be closed. Cancellation does not automatically delete all records - Skrill retains account and transaction records as required by law and its policies. If you held a Skrill Prepaid Mastercard, canceling the card stops further card activity; card membership fee refunds are handled according to the 14‑day cooling‑off rule where applicable.
Will I get a refund?
Refunds depend on the situation and the funding or transfer method. You are entitled to a refund of principal if Skrill fails to forward your funds within 14 days of receipt, or within 3 business days of a written request, unless a law or your instruction prevents refund or the funds have already been processed into non‑refundable transfers (for example certain member or network transfers). Deposits may be refundable depending on the funding method (card chargeback through your card issuer, bank reversal for incorrect instructions, etc.), and these are handled case‑by‑case. Withdrawals returned by the recipient bank are normally credited back to your Skrill account, though amounts may differ because of returned‑transaction fees. Skrill‑to‑Skrill transfers, international money transfers and crypto withdrawals are non‑refundable once processed.
Skrill plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Deposit via local (CAD) payment method | C$0.00 | per transaction | Loading CAD wallet via local methods is free |
| Deposit via global method (e.g. card in USD) | Up to 2.50% | per transaction | Funding via global methods incurs up to 2.50% fee |
| Withdrawal to Canadian bank account | 1.75% (min €3.50 ≈ C$5.30) | per transaction | Withdrawing to CAD bank |
| Currency conversion (FX spread) | Up to 3.99% | per transaction | Exchange rate markup when converting currencies |
| Inactivity fee | C$7.50 per month | monthly (after 12 months inactive) | Deducted monthly if no login/transaction in 12 months |
Your consumer rights in Canada
In Canada you retain the right to dispute unauthorized or undelivered card transactions with your bank or card issuer (chargeback). For transmission failures you have a contractual entitlement (per Skrill terms) to a refund within 14 days of receipt of funds, or within 3 business days after a written request where applicable. Some transfers are non‑refundable once processed (Skrill‑to‑Skrill, international money transfers, crypto withdrawals). If you encounter refusal or non‑cooperation, escalate to your card issuer or bank first for chargeback/remediation, and consider contacting your provincial consumer protection office or the Canadian Anti‑Fraud Centre for fraud-related concerns. Keep written records: registered mail is recommended for formal complaints to Skrill so you have proof of delivery.
Customer experiences
Many users praise Skrill for quick international money transfers, competitive exchange rates in some corridors and a straightforward wallet interface for holding and moving funds. Conversely, a common theme in negative reports is difficult customer support, unexplained account restrictions or freezes, delays in processing refunds, and occasional sudden account closures that made accessing funds onerous. Several complaints are resolved only after persistent escalation, including legal or external complaints.
Documentation checklist
- Account email and Skrill wallet ID (username)
- Government‑issued photo ID (passport, driver's licence) and proof of address (utility bill, bank statement)
- Transaction IDs and dates for any disputed deposits or withdrawals
- Screenshots or copies of error messages, pending‑transaction notices, and correspondence with Skrill support
- Bank or card statements showing the relevant transactions
- Proof of registered mail or delivery receipt if you send a formal complaint to Skrill by post
Common mistakes
Common mistakes include attempting to close the account with a non‑zero balance or pending transactions (this prevents closure), expecting Skrill to cancel subscriptions purchased through Apple or Google (those must be cancelled via the respective app stores), waiting too long to request refunds or reversals for deposits, and not keeping copies of transactional evidence. Another frequent error is assuming all transfers are refundable - Skrill‑to‑Skrill transfers, crypto withdrawals and many international transfers are final once processed; attempting to reverse them after processing is usually unsuccessful.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Skrill wallet/account closure (web/mobile) | No refund for closing account itself; must withdraw eligible balance first. Account closure free if conditions met. | Easy (if balance zero and no pending transactions) |
| Skrill Prepaid Mastercard cancellation | Refund of initial card membership fee if cancelled within 14-day cooling-off; otherwise no cancellation fee. | Easy |
| Apple App Store / Google Play subscriptions | Refunds handled by Apple/Google per their policies; Skrill cannot cancel these. | Moderate (must use app store portals) |
| Deposits (card / bank) | Possible via chargeback or bank reversal depending on method and timing; case‑by‑case. | Moderate (depends on funding method and provider) |
| Withdrawals / transfers (international, crypto, Skrill‑to‑Skrill) | Withdrawals returned by recipient bank are credited back if returned; most international transfers, crypto withdrawals and completed Skrill‑to‑Skrill transfers are non‑refundable once processed. | Difficult to impossible once processed |
After cancelling
After you cancel, keep copies of your last statements and any confirmation of closure. If you need to pursue a refund or contest a transaction, contact your bank or card issuer promptly to start a chargeback where available, and escalate with Skrill using written correspondence. Helpful links: Skrill support (https://www.skrill.com/en/support/), Skrill terms and conditions (https://www.skrill.com/en/terms-of-use/), Apple subscriptions support (https://support.apple.com/), Google Play subscriptions (https://support.google.com/), and the Canadian Anti‑Fraud Centre (https://www.antifraudcentre-centreantifraude.ca/).
Address
Skrill Ltd., Floor 27, 25 Canada Square, London, E14 5LQ, United Kingdom