Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Smileactives
100 N. Pacific Coast Highway, Suite 1600
90245 El Segundo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Smileactives service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Smileactives: Easy Method
What is Smileactives
Smileactives is a brand that sells at‑home teeth‑whitening products and related oral care items. It offers both one‑time purchases and ongoing shipments (subscription-style orders) and provides customer support channels alongside a 60‑day money‑back guarantee for returns.
The company sells kits, pens and oral rinses through its own channels and third‑party resellers; customers report a mix of one‑time purchases and recurring order experiences.
How to cancel Smileactives
- Via Customer Portal (web): Log in to your Smileactives Customer Portal and cancel or change ongoing orders that have not yet shipped. If the order is due to ship the next business day, changes may not apply; in that case you can return the order under the 60‑Day Money‑Back Guarantee. Note: unpaid balances may continue billing even after account cancellation.
- Phone or Live Chat: Contact Smileactives customer service by live chat or call 1‑800‑207‑8952 to request cancellation of future orders, provided the order has not already shipped.
- App Store / Google Play subscriptions: No specific Smileactives instructions were found for subscriptions billed through the App Store or Google Play. If your purchase or subscription was set up through those platforms, check the App Store or Google Play subscription management pages for cancellation steps and for platform refund policies.
What happens when you cancel
Cancelling should stop future shipments and future recurring charges if the cancellation is processed before the next billing/fulfillment cycle. If an order has already shipped, cancellation will not stop the shipment; you will need to follow the returns procedure to obtain a refund under the 60‑day guarantee.
Customers should be aware that unpaid balances or previously authorized charges may still post even after they cancel the account; in some reported cases billing continued until addressed with customer service or the card issuer. Smileactives may retain transaction and account records for legal and administrative purposes.
Will I get a refund?
Smileactives offers a 60‑Day Money‑Back Guarantee: you may return product containers (including empty containers) within 60 days of receipt for a refund of the purchase price, less shipping and handling. Return shipping costs are the customer's responsibility, and shipping charges are non‑refundable. Once returned items are received at the distribution center, refunds are typically issued to the original payment method within approximately 7 - 10 business days, depending on the bank or card issuer.
There is no separate 14‑day statutory return right mentioned by Smileactives; the 60‑day guarantee is the stated policy. If you believe charges are unauthorized or that the company failed to disclose subscription terms, you may also contact your card issuer to dispute charges while you pursue the return.
Smileactives plans and pricing
| Plan / Product | Price (C$) | Period | Features |
|---|---|---|---|
| Smileactives Teeth Whitening Kit (reseller, Ubuy) - basic | C$99 | One‑time purchase | Complete at‑home teeth whitening treatment kit (US Store) |
| Smileactives Teeth Whitening Kit (reseller, Ubuy) - alternate listing | C$145 | One‑time purchase | Complete at‑home teeth whitening treatment kit (US Store) |
| Smileactives Prolite Professional Teeth Whitening Kit | C$118 | One‑time purchase | Dental‑quality LED light whitening kit |
| Smileactives Breath Restore Oral Rinse | C$74 | One‑time purchase | Mouthwash for bad breath and gum support |
| Smileactives Teeth Whitening Pen - 3‑pack | C$122 | One‑time purchase | On‑the‑go hydrogen peroxide whitening pens (vanilla mint flavor) |
Your consumer rights in Canada
Canadian consumers do not have a single federal 14‑day cooling‑off rule that applies to all remote purchases; some provinces provide short cooling‑off rights for specific transactions and there can be a 10‑day period in limited circumstances. Hygiene products such as skincare and toothcare are often exempt from standard cooling‑off rights. Smileactives does not reference a statutory 14‑day right and instead offers a 60‑day money‑back guarantee.
If subscription terms or enrollment were not clearly disclosed at purchase, that practice may raise concerns under Canadian consumer protection rules (including unfair practice or disclosure requirements). If you suspect deceptive practices or unauthorized billing, keep documentation, contact Smileactives support, and consider filing a complaint with your provincial consumer protection office or contacting your card issuer to dispute charges.
Customer experiences
Reviews are mixed: many customers report the product itself is effective or “good,” while a substantial number of reviews focus on business practices - unexpected subscription enrollment, difficulty cancelling, and recurring or unauthorized charges. Consumer complaint sites (Trustpilot, BBB, Sitejabber) include reports of ongoing billing after cancellation attempts, delays or partial refunds, and unclear online cancellation options. At the same time, other customers successfully used the money‑back guarantee and received refunds when they returned containers within the stated period.
Documentation checklist
- Order number, purchase date, and account email associated with the order.
- Payment details (type of card, last 4 digits) and copies/screenshots of payment receipts or billing statements showing charges.
- Copies or screenshots of cancellation requests, chat transcripts, confirmation emails, and any agent names or reference numbers.
- Tracking numbers and proof of return postage for returned items; certified mail (return receipt) is recommended for any mailed cancellation letter or returns to provide proof of delivery.
- Photos of returned items or empty containers (if claiming eligibility under the 60‑day guarantee).
Common mistakes
Common errors include waiting to cancel until after an order has already shipped (which requires a return rather than stopping a shipment), assuming an online cancellation request automatically stops all billing, and failing to record confirmation details or agent names. For platform‑billed subscriptions, customers sometimes try to cancel with Smileactives instead of canceling via the App Store or Google Play subscription settings, which can leave the platform billing active.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Customer Portal | Refund possible if you return items within 60 days; shipping is non‑refundable. | Generally straightforward if order not shipped, but some customers report difficulty or lack of clear online cancellation flow. |
| Phone or Live Chat | Refund handled via returns policy (60‑day guarantee) once product is returned; phone can cancel future orders if not shipped. | Can work if you catch order before shipment; some reviewers report continued billing despite phone cancellations. |
| App Store / Google Play | No Smileactives‑specific instructions found; refunds and subscription cancellations are typically handled via the platform’s policies. | Unknown from Smileactives documentation; follow App Store / Google Play subscription management for best results. |
After cancelling
After you cancel, confirm you received a written cancellation confirmation (email or portal notice) and keep that record. If you need to return items for a refund under the 60‑day guarantee, follow Smileactives’ returns instructions and retain tracking and proof of postage. If billing continues after cancellation, contact Smileactives support first and, if unresolved, contact your card issuer to dispute unauthorized charges.
Helpful resources: Smileactives’ site for account/returns and contact pages, platform support pages for App Store or Google Play subscriptions, and Canadian consumer protection resources for filing complaints or seeking guidance.
Useful links: Smileactives official site, Cancel subscriptions on iPhone or iPad (Apple Support), Cancel a subscription (Google Play), Competition Bureau of Canada, Smileactives reviews (Trustpilot).
Address
Oral Care Products, LLC
100 N. Pacific Coast Highway, Suite 1600
El Segundo, California 90245
United States