Cancellation Sofi: Easy Method

What is Sofi

Sofi (often styled SoFi) is a financial-services company that offers lending, banking (checking and savings), investment products, and membership services such as SoFi Plus. Separately, Sofi-branded consumer goods (sofi.sleep products, Sleep Match program) are sold through a retail channel under sofi.health. This guide focuses on how to cancel subscriptions, payments, accounts, and product orders and what to expect in Canada.

How to cancel Sofi

• SoFi Plus (Web): Sign in to your SoFi account and go to subscription management (your account/subscriptions). Cancel by 7:59 p.m. PT at least one calendar day before renewal to avoid the next charge; benefits continue through the end of the billing cycle. There are no partial refunds unless prorated-refund eligibility is met (see “Will I get a refund?”).
• iPhone / App Store subscription: Open the App Store → tap your name/account → View Information → Subscriptions → Cancel Subscription. Apple handles App Store cancellations and refund requests for purchases billed through Apple.
• Person-to-person payments (Zelle via SoFi): If the recipient has not yet enrolled with Zelle, you may be able to cancel the payment from your activity page. If the recipient is already enrolled, the payment is typically instantaneous and cannot be canceled through the app - contact SoFi support immediately for help if you sent to the wrong person.
• SoFi-to-SoFi or external payment (ACH/Interac-like flows): If a payment to a non‑SoFi recipient is still pending, you can cancel it in the app or on the web before the same-business-day cutoff (example: before 5:30 PM ET on that business day). Payments to other SoFi users tend to be instant and cannot be canceled.
• Close Checking & Savings account: From the SoFi Checking & Savings homepage, open settings (gear icon) and select “Close account.” Closing will stop the debit card and cancel scheduled transfers and bill payments - update direct deposit and linked merchants first.
• Written cancellation / formal notice: For formal or contested cancellations, send a dated written cancellation via registered mail with return receipt (raccomandata A/R) to the corporate address (see Address section) to ensure you have delivery confirmation.

What happens when you cancel

Cancelling a subscription or service can have different immediate effects depending on the product. For SoFi Plus, benefits typically remain available until the end of your current billing cycle if you cancel before the renewal cutoff; you will not be charged again. For account closures, the debit card linked to that checking/savings account will stop working and scheduled transfers and bill payments are cancelled - so update direct deposit and any automatic payments before closing. Person-to-person payments that have completed will not be reversed automatically; pending payments may be cancelled within the provider’s time window. Keep copies of confirmations and transaction records because access to online account features and transaction history may change after cancellation.

Will I get a refund?

Refund eligibility depends on the product and why you cancelled. SoFi Plus may receive a prorated refund automatically if you meet specific eligibility criteria (for example, deposit‑based pro‑rata rules); when issued, refunds are returned to the original payment method within about 5 - 10 business days. If you cancel without meeting refund eligibility, no partial refund may be given and benefits may remain until the end of the billing period.

For physical sofi.health goods (for example, the Night + Day Duo), you generally have a 14‑day right of cancellation for unopened, original-condition items - shipping may be non‑refundable unless the item is damaged or incorrect. The sofi Sleep Match program offers a 30‑day money‑back guarantee if you can show no measurable sleep improvement while following the program protocol; you must provide the requested logs and documentation before the stated deadline to obtain a refund or replacement trial pack.

Sofi plans and pricing

Your consumer rights in Canada

If you buy physical goods, you typically have consumer protection rights for distance purchases; under sofi.health terms there is a 14‑day right of cancellation for eligible goods (unused, in original packaging). Provincial consumer protection laws vary across Canada, and some regulations provide additional rights for refunds, returns, and unfair business practices. For digital subscriptions and banking services, rights and remedies depend on the contract terms and the platform used (for example, Apple handles App Store subscription refunds). If you believe a refund or cancellation was wrongly denied, contact the relevant provincial consumer protection office or the federal consumer services portal for guidance.

Customer experiences

Reviews are mixed. Positive experiences often mention quick loan processing, fast funding, an intuitive online interface, and helpful customer-service responses in some cases. Negative reports include poor communication around account deletion, unexpected subscription-fee changes charging cards, problems with payment cancellations (including wrong-recipient transfers), occasional reports of frozen or delayed funds, and follow-up or spam-like marketing after applications are declined. These mixed reports mean you should preserve records of cancellations and confirmations and follow up in writing if issues arise.

Documentation checklist

• Account username and email, last 4 of account number, and associated phone number.
• Subscription or order confirmation (order number, subscription ID), dates, and screenshots of the cancellation screen if available.
• Transaction IDs, payment receipts, and bank/credit card statement lines showing the charge.
• For person-to-person payments: recipient name, email/phone used, transaction timestamp, and screenshots.
• Return shipment tracking number, proof of postage (especially return receipt if using registered mail), and original packaging and proof of purchase for product returns.
• For Sleep Match refunds: app/journal logs and any requested evidence showing no measurable sleep improvement within the program timeframe.

Common mistakes

Missing the cancellation deadline is common - SoFi Plus requires cancellation by 7:59 p.m. PT at least one calendar day before renewal to avoid the next charge. Assuming an immediate refund after cancelling can also cause confusion; prorated refunds are only issued when eligibility rules are met and otherwise may not be provided. For person-to-person payments, many users expect a payment can be stopped after sending; if the recipient is already enrolled with Zelle, the payment is typically final. Other mistakes include closing an account before updating direct deposit or recurring payments (which can cause returned payroll or missed bills) and failing to keep delivery/return receipts or screenshots when you need proof of cancellation.

Comparative recap

After cancelling

Save any confirmation emails, screenshots, and return/receipt tracking numbers. If you need support or to dispute a charge, use SoFi’s help resources and, if the charge is via Apple, use Apple’s support for subscription refunds. For Canadian-specific guidance about consumer rights, consult government resources. Useful links: SoFi Help / Contact pages (SoFi Help), Apple subscriptions support for Canada (Manage your subscriptions on iPhone or iPad), and the Government of Canada consumer information portal (Canada - Consumer services).

Address

For formal written cancellations or notices, send registered mail with return receipt to:

SoFi Bank, N.A.
2750 E Cottonwood Parkway, Suite 300
Cottonwood Heights, UT 84121

Sending cancellation requests by registered mail (raccomandata A/R) gives you proof of delivery; include account identifiers and a clear statement of the action you request, and retain copies of everything you send.