Service de résiliation N°1 en Canada
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Staples Easycare.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Staples Easycare: Simple Process
What is Staples Easycare
Staples Easycare (branded as Tech Easy on Staples Canada) is a paid support service that provides remote technical support, security software, cloud backup and, when sold with a Staples Protection Plan, limited accidental damage coverage for consumer and small‑business devices. Plans are offered monthly or as upfront annual payments and vary by device tier and number of devices covered.
How to cancel Staples Easycare
- Call Staples’ Tech Easy support at the toll‑free number 1‑877‑258‑0369. Have your account details, order number or device serial number ready and request a cancellation confirmation (reference number or written email confirmation).
- If you purchased an upfront plan or returned a device as part of a month‑to‑month plan, ask the agent how refunds are calculated and whether any services have been rendered that affect the refund amount.
- If you want documented proof, send a written cancellation by registered mail with return receipt (A/R) to Staples Canada ULC at the address below after calling; include your account/order details and a copy of any email confirmation from the phone call.
What happens when you cancel
Cancellation ends future renewals and billing according to the plan terms. For monthly plans, cancellation generally prevents further automatic charges and the service will typically remain active until the end of the current billing cycle unless otherwise stated by the agent. For upfront annual plans, cancellation will follow the refund rules applicable to that prepaid purchase. If your plan included device‑based benefits tied to a returned device (for example, when combined with a Staples Protection Plan), returning the device may be a condition for a full refund under the 14‑day window.
Your access to remote support, cloud backup and bundled software will usually stop when the service term ends or immediately if specified by the agent; you should export or back up any personal data before termination. Always obtain written confirmation of the cancellation and the effective date.
Will I get a refund?
Refund eligibility depends on the plan type and timing. In general, Tech Easy terms state that if you cancel within 14 days of the initial term you may receive a full refund if no services were rendered, or a partial refund proportional to services already provided. For upfront payment plans, the same 14‑day rule applies with refunds adjusted for services rendered. For month‑to‑month plans sold with a Staples Protection Plan, a full refund within 14 days is possible if the device is returned in the same transaction; if the device is not returned within 14 days there may be no refund and service will end at the end of the billing cycle. Other month‑to‑month plans typically allow cancellation at any time but do not provide a refund and will end at the end of the billing cycle. Refund processing times follow Staples’ return policy: in‑store refunds can take up to three business days to reach the original payment method and online/return pickups up to ten business days.
Staples Easycare plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Tech Easy Personal Plan (device $0 - $499.99) | C$18.99/month | Monthly | Remote support for one device; Norton 360 + 25 GB cloud backup; one‑device unintended‑damage protection (when sold with Staples Protection Plan) |
| Tech Easy Personal Plan (device $500 - $999.99) | C$24.99/month | Monthly | Same as above, tiered by device price |
| Tech Easy Personal Plan (device $1,000 - $4,999.99) | C$29.99/month | Monthly | Same as above, higher‑tier device |
| Tech Easy Home Plan | C$19.99/month | Monthly | Remote support for up to 5 devices; Norton 360 with VPN; 75 GB cloud backup |
| Tech Easy Home Plan (Upfront annual) | C$239.99/year | Annual | Same coverage as Home Plan, paid upfront |
| Tech Easy Share + Small Business Plan | C$29.99/month | Monthly | Support for up to 10 devices; Norton 360 with VPN; 150 GB cloud backup; priority support; tutorials; data recovery |
| Tech Easy Share + Small Business Plan (Upfront annual) | C$359.99/year | Annual | Same coverage as Share + Small Business, paid upfront |
Your consumer rights in Canada
In Canada Staples’ posted policies grant a standard 30‑day return period for most items and a 14‑day period for tech items such as computers and tablets; Preferred Business and Teacher members have extended windows (60 days general, 28 days for tech). Purchases made during specified holiday periods may receive extended return windows per the retailer’s published promotions. These retailer policies exist alongside consumer protection laws; if you believe a refund or remedy is being unfairly withheld you may raise the issue with provincial consumer protection offices. Keep in mind the Tech Easy service terms add specific cancellation and refund rules for service plans that can differ from general merchandise returns.
Customer experiences
Customer feedback in Canada is mixed: some users report satisfactory in‑store experiences and appreciate the product and service selection, while many negative reviews cite shipping or delivery delays, website usability problems, difficult returns or exchanges, defective products and unsatisfactory customer service interactions. These reported issues underscore the value of documenting every cancellation step and obtaining written confirmation of any commitments or refunds.
Documentation checklist
- Order number or invoice, account username/email, device serial number or model, date of purchase
- Copy of the Tech Easy service terms or plan confirmation, receipts, protection plan documents (if applicable)
- Phone call reference number or agent name, screenshots or copies of confirmation emails, and any banking/credit card statements showing payments
- If sending a written cancellation, include a dated letter and send by registered mail with return receipt (A/R)
Common mistakes
Common errors include assuming you can cancel via the App Store or Google Play (Tech Easy requires contacting Staples directly), not returning a device when that return is required for a full refund within the 14‑day window, failing to obtain or save written confirmation of cancellation, and waiting past the billing cutoff which can cause another cycle’s charge. Also, some customers assume general merchandise return windows apply identically to service contracts - service terms may have separate rules for refunds and prorations.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Call Staples (toll‑free 1‑877‑258‑0369) | Refund possible within 14 days (full if no services rendered; partial if services rendered); month‑to‑month refunds depend on plan | Easy to Moderate (requires documentation and confirmation) |
| App Store / Google Play cancellation | Not specified by Staples; Staples requires contacting support, so refunds are not guaranteed via the app stores | Hard (not supported by Staples - must contact Staples directly) |
| Upfront annual / prepaid plan cancellation (call Staples) | Refund within 14 days if no services rendered; otherwise partial refund based on services rendered | Moderate (may require proration calculation and documented proof) |
After cancelling
Keep all confirmation numbers, emails and proof of postage. Monitor your bank or credit card statements for the refund and for any unexpected future charges. If you need the official terms or want to check the published rules, review the Tech Easy Terms & Conditions and the Staples Return & Refund Policy:
Tech Easy Terms & Conditions (Staples Canada)
Staples Return & Refund Policy (Canada)
If you have difficulty getting a promised refund, keep your documentation and consider contacting your payment provider to dispute a charge if appropriate under their timelines, or seek guidance from your provincial consumer protection office. As recommended, sending a written cancellation by registered mail (A/R) creates a traceable record of your request.
Address
Staples Canada ULC
6 Staples Avenue
Richmond Hill, Ontario L4B 4W3
Canada