Servicio de cancelación N°1 en United States
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Westgate.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancellation Westgate: Easy Method
What is Westgate
Westgate Resorts is a U.S.-based company that operates vacation ownership (timeshare) resorts, short-term reservations, travel-club memberships and related promotions and subscription services. Offerings include individual resort bookings, promotional packages, bonus-week certificates and a Travel Club / Cruise & Travel Collection program managed under different terms and cancellation windows.
How to cancel Westgate
- Identify the product: reservation, Travel Club / Cruise & Travel subscription, promotion package, Bonus Week certificate, scheduled payment, or app store subscription.
- Check the contract and the specific resort or program cancellation window (examples: some resorts require ≥7 days, Park City winter season requires ≥30 days; Travel Club/Cruise new non‑Florida subscribers typically have 10 days, Florida residents 30 days).
- Prepare a written cancellation notice that includes your name, membership or reservation number, dates, and a clear statement of cancellation.
- Send the notice by registered/certified mail or courier with proof of delivery to Westgate’s Timeshare Cancellation Department (see address section), and keep copies and tracking receipt.
- If cancelling a subscription, follow the store or account procedure: iOS Settings → Subscriptions, Google Play → Subscriptions, or Westgate Cruise & Travel account → Subscriptions/Billing.
- For scheduled payments via Imprint, cancel or edit up to 11:59 PM ET the day before the payment is due; “Pay Now” transactions cannot be changed.
- Follow up by phone or support ticket and retain all correspondence until refund or confirmation is received.
What happens when you cancel
When a cancellation is accepted within the applicable window, reservations or memberships are typically terminated and any refundable deposits are processed according to the program’s policy. Recurring billing should stop for cancelled subscriptions if the correct channel was used (store subscription or Westgate account). Some products carry rebooking or administrative fees (for example, Bonus Week late cancellations may incur non‑refundable fees and a reported $200 rebooking fee). Westgate may retain certain account data for records and compliance; keep documentation proving the cancellation and delivery.
Will I get a refund?
Refunds depend on the specific Westgate product and timing. General reservations often allow deposit refunds if cancelled within the stated cancellation window; specific resorts vary (examples include River Ranch requiring cancellation ≥7 days before arrival and Park City winter requiring ≥30 days). Travel Club / Cruise & Travel new non‑Florida subscribers generally have a period (reported as 10 days) to cancel for a full refund, while Florida residents may have 30 days. Promotional packages commonly permit cancellation within 30 days of purchase but may forfeit funds thereafter and typically do not refund early check‑outs. Under Canadian timeshare consumer protections, purchasers commonly have a statutory right of rescission (typically five calendar days) with refunds due within a statutory timeframe; always act quickly and document the request to maximize the chance of a full refund.
Westgate plans and pricing
| Plan | Cancellation window / key rules | Refund | Price |
|---|---|---|---|
| General reservations (resort bookings) | Varies by resort (examples: River Ranch ≥7 days; Park City winter ≥30 days) | Deposit refundable if cancelled within stated window | Varies |
| Westgate Travel Club / Cruise & Travel Collection | New subscribers: typically 10 days (non‑Florida), 30 days (Florida) to cancel | Full refund if within cancellation period | Varies |
| Promotions (e.g., Game‑Day Getaways) | May cancel within 30 days of purchase; call ≥48 hours before check‑in | Full refund within 30 days; after that monies generally forfeited | Varies |
| Bonus Week Certificate | Advance deposit refundable if reservation cancelled ≥30 days before | Refund if cancelled in time; late arrival may trigger non‑refundable fee + rebooking fee | Varies |
| Scheduled payments (Imprint) | Can cancel/edit scheduled payment up to 11:59 PM ET day before due; Pay Now cannot be changed | Depends on timing and payment method | Varies |
| Subscriptions (App Store / Google Play / Westgate site) | Cancel via the appropriate store or account page | Refunds subject to store policies or Westgate subscription terms | Varies |
Your consumer rights in Canada
Canadian consumers who purchase timeshares generally have a statutory "right of rescission" - commonly five calendar days - during which a written cancellation will entitle the buyer to a full refund; refunds are typically required within a set period after cancellation (for example, within 15 days). Provincial rules and the exact timeframe can vary, and some Westgate materials reference shorter or different windows for specific programs. Because enforcement depends on contract language and local law, Canadian buyers should act immediately if they plan to rescind, send written notice by registered/certified mail with proof of delivery, and insist on their statutory rights if the contract contains rescission language consistent with local law.
Customer experiences
Public reviews and complaint platforms show a pattern of negative experiences focused on high‑pressure sales tactics, alleged misrepresentation of fees and benefits, difficulties canceling after purchase, and app performance problems. Many consumers report successful cancellations and refunds when acting within the stated windows and when following strict written procedures, while others report needing to escalate with certified letters or external consumer protection authorities. These mixed outcomes underline the importance of documenting every step and sending cancellations by a verifiable method.
Documentation checklist
- Signed contract, purchase receipt, and any promotional materials
- Reservation or membership ID and dates
- Proof of payment (card statements, receipts)
- Written cancellation notice (dated) with copy retained
- Tracking/proof of delivery for registered/certified mail or courier
- All correspondence (emails, chat transcripts, support ticket numbers, call logs)
- Screenshots of terms shown at time of sale and any promises made
- Government ID matching the purchase name
Common mistakes
Common errors include missing the rescission or resort‑specific cancellation deadline, relying solely on verbal cancellation or phone calls without sending a written, tracked notice, using ordinary mail instead of registered/certified delivery, and assuming app or automatic payments will cease without confirming a cancellation through the correct channel. Example: a buyer who waits past a Park City winter 30‑day window or sends a cancellation by regular mail may be denied a refund. Always confirm receipt and retain proof.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Canadian statutory rescission (within legal period) | Full refund (subject to provincial law) | Low if promptly executed and documented |
| Westgate Travel Club / Cruise cancellation within program window | Full refund | Low - Medium (must follow procedure) |
| Promotions (after 30 days) | Typically forfeited | High (difficult to recover funds) |
| Bonus Week Certificate (≥30 days) | Deposit refundable if timely; late fees may apply | Medium |
| App Store / Google Play subscription cancel | Refund depends on store policy | Low (store UI) but refunds vary |
| Imprint scheduled payment edit (before 11:59 PM ET day before) | May prevent charge; refunds depend on card/provider | Low if acted on time |
After cancelling
After you send a cancellation, keep all proofs of delivery and follow up with Westgate until you receive written confirmation and any refund. If you have issues, escalate to Westgate support, request written confirmation of refusal if denied, and consider contacting provincial consumer protection services or your payment card issuer to dispute charges. Helpful links: Westgate Resorts terms & conditions, Westgate Cruise & Travel terms, Westgate Promotions terms, Bonus Week terms, Imprint payment support, App/Play cancellation guidance, and consumer discussion/complaint pages such as Trustpilot Westgate reviews and a Canadian timeshare rescission reference: Canadian timeshare rescission discussion.
Address
Westgate Resorts, Inc.
Attn: Timeshare Cancellation Department
2801 Old Winter Garden Road
Ocoee, FL 34761