Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Wowcher
Northcliffe House, Meadow Road
DE1 2BH Derby
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Wowcher service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Wowcher: Easy Method
What is Wowcher
Wowcher is an online deals and voucher marketplace that offers discounts on goods, services and experiences through time-limited offers. It sells individual vouchers and operates a VIP subscription that provides access to additional deals and offers.
The service and most published information are UK‑centric (pricing and many support channels), so Canadian buyers should be aware that Wowcher’s published policies and remedies are primarily governed by UK terms and procedures.
How to cancel Wowcher
- For Wowcher VIP subscriptions: contact Wowcher via their provided support channels - WhatsApp, live chat, or social media - and request cancellation. The site/app does not manage VIP cancellations through app stores; Wowcher directs users to its own support channels (WhatsApp recommended by some consumer sources). See Consumer Advisory for an example reference.
- If you purchased a Wowcher voucher (non‑VIP) and it is unredeemed: sign into your Wowcher account, go to the relevant order and use the “Need help?” option to request cancellation and refund within 14 days of receiving the voucher.
- If you prefer written notice or cannot reach support digitally: send a dated registered letter to Wowcher’s postal address (recommended by some complaint guides). Keep copies and send by tracked/registered mail; allow extra time for international delivery and response.
What happens when you cancel
When cancellation is accepted, access to any VIP benefits will stop from the point of cancellation and recurring payments should be halted. For vouchers, a canceled unredeemed voucher will be removed from your account or marked canceled and cannot be redeemed.
Wowcher may issue refunds either back to the original payment method or as Wowcher Wallet Credit. Wowcher will retain transaction records and any communications as part of its normal business records; you should keep your own copies for dispute purposes.
Will I get a refund?
If you cancel an unredeemed voucher within 14 days of receipt, Wowcher’s published approach is to provide a full refund by the original payment method or Wowcher Wallet Credit. If a voucher is expired or already redeemed, Wowcher generally declines cash refunds but may offer wallet credit in some cases.
For VIP fees, refunds are typically only available via Wowcher’s support channels and are subject to the company’s terms and any applicable consumer enforcement outcomes. There have been large-scale refunds relating to past VIP enrollments in the UK following regulatory action; affected customers were issued credits and were later able to request cash conversion via support.
Wowcher plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| VIP Monthly (UK) | £2.99 | Monthly | UK VIP subscription, available via UK site |
| VIP Annual (recurring) (UK) | £29.99 | Annual (recurring) | UK VIP subscription, available via UK site |
Note: Available published pricing appears denominated in British Pounds (GBP). No verified Canadian Dollar (CAD) pricing for Wowcher VIP or other plans was located for 2024 - 2025 in the sources reviewed.
Your consumer rights in Canada
Canada does not have a single, nationwide statutory 14‑day “cooling‑off” right for most online purchases comparable to some other jurisdictions. Consumer protections and cancellation/return rules vary by province and by the nature of the purchase (goods, services, or digital content).
For Canadian consumers, practical remedies include: relying on the merchant’s published return/cancellation policy, disputing the charge through your payment provider or credit card issuer (chargeback) when applicable, and contacting your provincial consumer protection office for guidance. Keep in mind digital vouchers and redeemed services typically have more restrictive cancellation rights.
For authoritative guidance, consult your provincial consumer protection agency or the Government of Canada consumer pages, and consider contacting your payment provider early if you cannot obtain a satisfactory response from Wowcher.
Customer experiences
Public reviews are mixed. Some customers praise Wowcher’s easy purchasing and redemption process and report effective customer service via WhatsApp and live chat. Other reviewers report problems: delayed or undelivered items, vouchers that could not be redeemed, and difficulty contacting support or obtaining refunds. Several customers have described slow or nonresponsive communications and have escalated issues via chargebacks or public complaint sites.
Documentation checklist
- Order number and voucher code(s).
- Date of purchase and date you received the voucher (screenshots or emails).
- Copies/screenshots of Wowcher account pages showing the purchase and voucher status.
- All communications with Wowcher and the merchant (WhatsApp messages, live chat transcripts, emails), with dates and times.
- Proof of payment (card statement, PayPal receipt, bank transfer screenshots).
- If sending a postal complaint: a dated copy of the letter and proof of registered/tracked posting.
Common mistakes
Common errors include waiting beyond the 14‑day window for unredeemed vouchers, attempting to cancel a Wowcher VIP subscription via the App Store or Google Play (Wowcher directs cancellation through its own support channels), and failing to retain screenshots or copies of communications. Another frequent issue is assuming the merchant or platform will proactively cancel a subscription without explicit confirmation - always obtain written confirmation of cancellation and any promised refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Contact Wowcher support (WhatsApp / live chat / social) | Possible - full refund for unredeemed vouchers within 14 days; VIP refunds processed via support | Medium (depends on responsiveness) |
| Cancel via App Store / Google Play | Typically unavailable - Wowcher directs you to its own support channels | High (stores may not manage Wowcher VIP cancellations) |
| Cancel unredeemed voucher via Wowcher account ("Need help?") | Full refund if within 14 days | Low (self‑service through account) |
| Postal complaint to Wowcher address (registered/tracked) | Possible - slower; depends on Wowcher’s response and policy | Medium - High (slower, useful for escalation and record) |
After cancelling
After you cancel, check your Wowcher account for confirmation and any wallet credit. If a cash refund was promised but not received, follow up with Wowcher support and keep documentation. If Wowcher will only issue wallet credit and you need cash, ask support whether conversion to your original payment method is possible and request that in writing.
If you cannot resolve the issue with Wowcher, contact your payment provider about a dispute/chargeback, and consult your provincial consumer protection office for next steps. Useful reference articles include general refund guidance and community reviews - for example: DoNotPay's Wowcher refund guide, and user review pages such as Trustpilot. For VIP cancellation experiences and suggested channels see Consumer Advisory and for voucher cancellation instructions see TheCyberArc.
Address
Send postal complaints or registered letters to:
Wowcher
Northcliffe House
Meadow Road
Derby, DE1 2BH
United Kingdom
Recommendation: send by tracked/registered post and retain proof of posting (the pipeline guidance suggested registered/return‑receipt methods such as raccomandata A/R where available).