Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Abacus Ai
1 Sutter Street Suite # 300
94104 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Abacus Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Abacus Ai: Easy Method
What is Abacus Ai
Abacus.ai is a commercial artificial intelligence platform that offers tools for building, deploying, and managing machine-learning models and AI-driven applications. It markets features such as automated model training, real-time inference, and workflow integrations for businesses seeking an end-to-end AI solution.
The company operates via a web platform and may offer paid subscriptions or credits for usage. Public user reviews show a mix of strong enthusiasm for capabilities and complaints about billing or support experiences.
How to cancel Abacus Ai
- Check where you subscribed first (Web account, Apple App Store, or Google Play). For app-store subscriptions follow Apple/Google steps; for web subscriptions use the Abacus.ai account or billing settings if available.
- If you cannot find an in-app cancel option, sign in to your Abacus.ai account, go to Billing or Subscription, and look for Cancel or Manage Subscription; take screenshots of each step and any confirmation messages.
- If there is no visible cancel control, email Abacus.ai support with your account details, subscription ID, billing email, and a clear request to cancel recurring charges; ask for written confirmation of cancellation.
- For a formal cancellation request, send a registered mail (raccomandata A/R) to the company’s mailing address (see Address section) so you have proof of delivery.
- If charges continue after you cancelled, contact your payment provider (bank or card issuer) to dispute recurring charges and consider requesting a stop to future payments.
- Keep records: dates, screenshots, messages, invoice copies, and registered mail receipt; these will help if you need a refund, chargeback, or to contact consumer protection authorities.
What happens when you cancel
Because Abacus.ai does not publish a clear, standard cancellation policy in the material reviewed, the exact post-cancellation behavior is uncertain. Typically, platforms either stop future renewal immediately or allow access until the end of the paid billing period; you should request confirmation of which applies when you cancel.
Data and any stored models or projects may remain on your account after cancellation, but retention terms are not publicly documented. Export any important data and model artifacts before or at the time of cancellation to avoid potential loss. If you rely on credits or prepaid usage, confirm whether unused credits are forfeited or refundable.
Will I get a refund?
No official refund policy was located in the available documentation. That means refunds are not explicitly guaranteed nor denied in public materials. Refund outcomes will likely depend on the circumstances (e.g., billing error, duplicate charge, service outage) and Abacus.ai’s discretion or the policies of the platform used to purchase the subscription (Apple, Google, or the card issuer).
If you believe you are entitled to a refund - due to incorrect billing, non-delivery of services, or other justified reasons - start by asking Abacus.ai support for a refund in writing, provide evidence, and then escalate to your card issuer or platform dispute process if needed. Under Canadian consumer protection rules you may also have remedial options where clear disclosure was missing or service was deficient.
Abacus Ai plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Standard / Basic | Varies | Varies |
| Professional / Pro | Varies | Varies |
| Enterprise | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection laws generally require clear disclosure of cancellation and refund terms. If a business fails to provide adequate notice of how to cancel or what refunds are available, provincial regulators may view that as unfair. You may be able to file complaints with provincial consumer protection agencies, seek remediation through your card issuer (chargeback), or pursue other remedies such as small claims court depending on the amount and circumstances.
Keep in mind that platform purchases (Apple App Store or Google Play) are often subject to the respective store’s refund and dispute procedures, and these can be a separate route for resolving billing issues. If privacy or data retention is a concern, Canadian privacy laws (federal and provincial) may offer additional avenues regarding your personal data.
Customer experiences
User feedback is mixed. Some reviewers - such as a Canadian reviewer who called Abacus.ai “one of the best and most complete tools on the market” - praise the platform’s capabilities and the value of its AI workflow when prompted correctly. Other positive reviews highlight the quality of model outputs when the user asks the right questions.
Negative reports are common and center on billing transparency, rapid credit consumption, unexpected charges, buggy or unstable UI behavior (including lost work or blank screens reported by at least one Canadian user), and slow or non-responsive customer support. Several users report difficulty obtaining refunds or adjustments after problems.
Documentation checklist
- Account email, username, and subscription ID or invoice numbers
- Dates and amounts of disputed charges and copies of bank or card statements
- Screenshots showing subscription or billing settings, cancellation attempts, and error messages
- All email correspondence or support tickets with timestamps
- Receipt or tracking of registered mail if you send a formal cancellation
- Exported copies of important data, models, and project artifacts
Common mistakes
Users often assume cancelling access in-app is unnecessary or will be handled automatically; failure to explicitly cancel subscriptions (especially in App Store or Google Play) can lead to continued billing. Another frequent error is not saving confirmation of cancellation - without written confirmation, it is harder to dispute continued charges.
Relying solely on chat or in-app messages without following up in writing, or neglecting to export work before cancelling, can cause permanent loss of models or data if retention terms are restrictive. Finally, many users try to resolve charges directly with the vendor without involving their card issuer or app store dispute process when that recourse would be faster or more effective.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store subscription cancellation | Possible via App Store policies; refunds handled by Apple | Low - Moderate |
| Google Play subscription cancellation | Possible via Google Play policies; refunds handled by Google | Low - Moderate |
| Web account cancellation via Abacus.ai | Unclear - depends on Abacus.ai response | Moderate - High |
| Bank / card dispute (chargeback) | Possible for billing errors or unauthorized charges | Moderate - High |
| Registered mail formal request to company | May prompt response; refund depends on company | Moderate |
After cancelling
After you cancel, confirm in writing that recurring charges have stopped and keep a dated record. Export any models or data you need and verify that you can re-access them if required. If charges persist, file a dispute with your card issuer and consider contacting provincial consumer protection authorities.
Helpful links: Abacus.ai official site: https://www.abacus.ai. Trustpilot reviews: https://www.trustpilot.com/review/abacus.ai and Canadian Trustpilot mirror: https://ca.trustpilot.com/review/abacus.ai. Apple subscription help: https://support.apple.com/en-ca/HT202039. Google Play subscription help: https://support.google.com/googleplay/answer/7018481. Canadian consumer information (federal): https://ised-isde.canada.ca/site/consumer-protection/en. For provincial matters, consult your province’s consumer protection site such as Ontario: https://www.ontario.ca/page/consumer-protection.
Address
Abacus.AI 1 Sutter Street Suite # 300 San Francisco, CA 94104