Cancellation service N°1 in Germany
Cancellation Ableton: Easy Method
What is Ableton
Ableton is a music software company best known for Ableton Live, a digital audio workstation (DAW) used for composing, recording, arranging and performing music, plus hardware such as Push and Move and companion mobile apps (for example, Ableton Note). Ableton sells one‑time software licenses and hardware directly, and distributes apps and some subscriptions through platform stores (App Store, Google Play).
How to cancel Ableton
- Web purchases (direct from Ableton): For one‑time software purchases (Live, Packs) there is generally no subscription to cancel. If you need a refund or have bought hardware, contact Ableton Support via Ableton Help with your order number and request a return or refund; for hardware returns you must arrange a return within 30 days and follow the support return instructions.
- App Store (e.g., Ableton Note): Ableton cannot cancel or refund App Store purchases. Open your Apple account or visit Apple’s report a problem / refund page to request cancellation/refund and follow Apple’s process.
- Google Play: Open Google Play > Account > Subscriptions > Manage > Cancel (uninstalling the app does not cancel a subscription). For refunds, follow Google Play’s refund request process via Google Play Help.
- Hardware returns / disdetta by mail: If you prefer to send a written cancellation or return notice, send a registered mail (raccomandata A/R) to Ableton’s headquarters with order details, reason, and request for RMA; use the headquarters address: Ableton Schönhauser Allee 6‑7 10119 Berlin Germany.
- Provide supporting information in your initial contact: order number, date, product name, serial (if applicable), and photos for hardware condition; keep proof of shipment and correspondence.
What happens when you cancel
For one‑time purchases from Ableton’s website (Live, Packs), there is normally no subscription to cancel; access remains with the purchased license. For subscriptions or in‑app purchases through Apple or Google, cancelling stops future billing but typically keeps access until the end of the paid period. If Ableton issues a hardware return approval, you will need to ship the item back in required condition to receive a refund; Ableton will confirm receipt and process the refund per their return process.
Your Ableton account and any cloud or account records are governed by Ableton’s privacy and account policies; local project files on your computer are not removed by cancelling. If a software serial has been authorized, refund eligibility for web purchases may be affected (see refund rules below).
Will I get a refund?
Refund entitlement depends on purchase type and circumstances. For Live and Packs bought directly from Ableton’s web store, Ableton’s policy allows a refund within 14 days of purchase only if the serial has not been authorized; once a serial is authorized there is generally no refund. Hardware (Push, Move, Upgrade Kit) can be refunded within 30 days in all regions if returned in new condition with original packaging and following Ableton’s return procedure. App Store purchases (including Ableton Note) and some in‑app purchases are handled by Apple; you must request refunds through Apple. Google Play refunds follow Google’s procedures and rules. Beyond these policies, Canadian statutory consumer protections and remedies for defective or non‑conforming products may apply and can affect refunds or exchanges.
Ableton plans and pricing
| Plan / Item | Price | Period | Features |
|---|---|---|---|
| Live 11 Suite (used transfer example) | C$550 | One‑time (used license) | Full Live 11 Suite - transferred through Ableton website (user‑reported) |
| Upgrade Standard to Suite (Canada, user‑reported) | C$509 | One‑time | Upgrade price from Standard to Suite (user‑reported Canada) |
Official CAD pricing is not published by Ableton (official site lists USD). The examples above are user‑reported; for current official pricing check Ableton or authorized resellers.
Your consumer rights in Canada
In Canada, provincial and federal consumer protection laws apply. Ableton must respect statutory consumer protections, and their Help Center notes that legal and contractual rights are not restricted by their policies. The EU digital content withdrawal right does not apply in Canada; however, Canadian consumers may still be entitled to remedies for defective hardware, misrepresentation, or failure to deliver goods or services. If you believe a vendor policy conflicts with your statutory rights, you can raise the issue with Ableton support and, if necessary, with your provincial consumer protection office or payment provider.
Customer experiences
User reports are mixed. Positive feedback highlights Ableton Live as a powerful, well‑engineered DAW and many users have had helpful, prompt customer support experiences in individual cases. Negative feedback commonly mentions slow or inconsistent support response times, unresolved hardware issues (for example, crashes reported with Push Standalone), and frustration with software bugs or workflow complexity. Experiences vary by case, and outcomes often depend on the nature of the issue and the support channel used.
Documentation checklist
- Order number and purchase date
- Proof of purchase (invoice, payment confirmation)
- Product serial number (for software or hardware) and account email
- Photos of hardware condition and original packaging (for returns)
- Any prior support correspondence, RMA or reference numbers, and registered mail receipt if sending written notice
Common mistakes
Common errors include assuming uninstalling an app cancels a subscription (it does not), requesting refunds for App Store purchases from Ableton directly instead of Apple, expecting the EU 14‑day withdrawal right to apply in Canada, and attempting to claim a web purchase refund after authorizing a serial (which voids the standard 14‑day refund window). Also, failing to keep original packaging or proof of purchase can prevent a hardware refund within the stated 30‑day period.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct purchase from Ableton) | Live & Packs: refundable within 14 days only if serial not authorized; hardware refundable within 30 days if returned in new condition. | Moderate - must contact Ableton Support and follow return/RMA steps. |
| App Store (Ableton Note and in‑app purchases) | Refunds handled by Apple; Ableton cannot issue refunds directly. | Variable - use Apple’s refund request process. |
| Google Play | Cancellations via Google Play stop future billing; refunds follow Google’s policies. | Easy to cancel; refund depends on Google Play decision. |
| Hardware return by mail / support | Refund within 30 days if returned in new condition with original packaging and approved RMA. | Moderate to higher - requires shipping, proof, and adherence to return instructions. |
After cancelling
After you cancel or return, keep all confirmation emails, RMA numbers and shipping receipts until refunds are processed. For App Store or Google Play refunds, monitor the platform’s refund status dashboards and your payment method. If you need to escalate, use Ableton’s Help Center contact form (Ableton Help) and keep records of all correspondence. For platform purchases, use Apple’s report a problem page (Apple refund/help) or Google Play support (Google Play subscriptions).
Address
Send registered mail (raccomandata A/R) for cancellations/disdette to:
Ableton
Schönhauser Allee 6‑7
10119 Berlin
Germany