Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Adobe Photoshop
343 Preston Street
K1S 1N4 Ottawa
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Adobe Photoshop service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Adobe Photoshop: Easy Method
What is Adobe Photoshop
Adobe Photoshop is a professional image-editing and raster-graphics application used for photo retouching, compositing, digital painting and preparing images for print and web. It is available as a desktop application, and in limited form for mobile and web; licensing is typically offered as subscriptions (monthly or annual) or as time-limited/perpetual purchases through retailers.
How to cancel Adobe Photoshop
- Directly from Adobe (Web): Sign in to your Adobe account at account.adobe.com, go to Plans & Products / Manage plan, and choose Cancel plan. If you prefer a human agent or cannot cancel online, contact Adobe Customer Support and request cancellation. Note Adobe’s refund and early-termination rules apply; see Adobe’s subscription terms (Adobe Help - Canada subscription terms).
- App Store (iOS): Subscriptions purchased via the Apple App Store must be managed and cancelled through your Apple ID / Subscriptions in the App Store; Adobe defers to Apple’s cancellation and refund policies (Adobe Help - third‑party store note).
- Google Play: Subscriptions purchased via Google Play must be managed and cancelled through your Google Play account; Adobe defers to Google Play’s policies (Adobe Help - third‑party store note).
- Non-subscription app (retail/perpetual or term license): If you bought a non-subscription product, request a return within 30 days by contacting Adobe Support; you may be asked to deactivate/uninstall the software and provide proof of purchase (Adobe Help - return policy).
- If you want proof of delivery for a written cancellation or formal complaint, send your request by registered mail (raccomandata A/R) to Adobe Systems Canada at the address below and keep the receipt.
What happens when you cancel
When you cancel depends on the plan type. For most subscription plans purchased directly from Adobe, access remains available until the end of the current billing period or term: monthly plans usually remain active until the end of the current month; annual prepaid plans typically remain active until the end of the prepaid year; annual plans paid monthly usually continue until the billing month completes but may incur an early termination fee. For app-store purchases, access and handling follow the store’s rules. For non-subscription purchases, Adobe will typically require deactivation and uninstall before approving a return.
Will I get a refund?
If you purchased the subscription directly from Adobe and cancel within 14 days of the initial purchase, Adobe’s stated policy provides a full refund. If you cancel after 14 days, refunds vary by plan: annual plans billed monthly generally incur a cancellation charge (commonly 50% of the remaining contract balance) and the service continues through the current billing month; annual prepaid plans typically do not receive a refund but remain active through the prepaid term; month-to-month (no annual commitment) subscriptions generally do not receive refunds and remain active until the end of the paid month. For non-subscription apps purchased from Adobe, eligible returns must be requested within 30 days of receipt and refunds (once approved) are usually processed in about 5 - 7 business days. If you bought through a third-party store (Apple, Google, or a retailer), refunds are subject to that store’s policies.
Adobe Photoshop plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Adobe Photoshop (Single App) - Best Buy Canada - 1 User, 1 Year Digital Download | C$369.99 | Annual (prepaid) | Desktop Photoshop, digital download for PC/Mac |
| Adobe Photoshop Mobile & Web - App Store (Canada) - Monthly | C$9.99/month | Monthly | Photoshop on mobile & web |
| Adobe Photoshop Mobile & Web - App Store (Canada) - Yearly | C$99.99/year | Annual | Photoshop on mobile & web |
Your consumer rights in Canada
Canadian consumer protection laws vary by province but generally require businesses to deal fairly and transparently with consumers. Adobe’s 14‑day full refund window for direct digital subscriptions aligns with common cooling‑off expectations, though provincial rules may provide additional rights or remedies. Transparency about fees and cancellation processes is important; regulators have scrutinized Adobe’s practices elsewhere (for example, recent U.S. enforcement attention), and similar principles of disclosure and fair dealing apply in Canada. If you believe Adobe’s cancellation fees or communications were deceptive or inconsistent with provincial consumer protection rules, you may contact your provincial consumer protection agency for guidance and to file a complaint if warranted.
Customer experiences
User feedback is mixed. Many long‑time Photoshop users praise the application’s core features and reliability for professional image work. However, a notable portion of reviews and complaints focus on difficulties around cancellation: users report unexpected charges, confusion over annual vs. monthly commitments, and frustration with perceived opaque early‑termination fees or difficulty reaching a satisfactory resolution with support. These experiences have led some customers to urge careful review of the plan terms and to keep documentation of purchases and communications.
Documentation checklist
- Order number or invoice; date of purchase; Adobe ID (email used for the account); proof of payment (credit card or bank statement showing the charge); screenshots of the plan page or receipt; any correspondence with Adobe or the app store; serial/license number for perpetual purchases (if applicable).
Common mistakes
Common errors include assuming all purchases follow the same refund rules (store purchases are governed by the store, direct purchases by Adobe’s terms), waiting beyond the 14‑day full‑refund window before requesting a refund for a direct subscription, and failing to document the purchase or cancellation request. For annual plans paid monthly, customers sometimes cancel online without realizing an early termination charge will apply; another frequent mistake is attempting to cancel an App Store or Google Play purchase through Adobe instead of the platform where the purchase was made.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct from Adobe (Web) | Full refund if within 14 days; after 14 days: annual (paid monthly) often charged ~50% remaining balance, annual prepaid no refund, month‑to‑month no refund | Moderate - online cancellation is straightforward but fees and support disputes can be time-consuming |
| App Store (iOS) | Subject to Apple’s refund policy (handled via Apple) | Varies - follow Apple’s subscription management and support process |
| Google Play | Subject to Google Play refund policy (handled via Google) | Varies - follow Google Play subscription management and support |
| Non‑subscription app / Retail purchase | Return within 30 days to Adobe (if eligible) - refund processed ~5 - 7 business days after approval | Low to moderate - must contact support and follow deactivation/return steps |
After cancelling
After you cancel, keep copies of all communications and any confirmation numbers. If the cancellation was direct, check your Adobe account and credit card/bank statements to verify final charges or refunds. If you purchased via Apple or Google, review the store receipts and contact the store if a refund or billing adjustment is needed. For disputes about alleged hidden fees or misleading terms, consider contacting your provincial consumer protection agency; you can also review Adobe’s official guidance pages: Adobe Help - subscription terms (Canada), Adobe Legal - subscription and cancellation terms, and Adobe Help - returns and order changes. If you prefer paper evidence for legal or dispute purposes, send written requests by registered mail to the address below and retain the postal receipt.
Address
Adobe Systems Canada, 343 Preston Street, Ottawa, Ontario K1S 1N4, Canada