Serviço de cancelamento N.º 1 em Singapore
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Airdroid.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancellation Airdroid: Easy Method
What is Airdroid
AirDroid is a suite of apps and services for remote access, file transfer, screen mirroring and device management across mobile and desktop platforms. It offers consumer products (AirDroid Personal, Cast, Parental Control, Remote Support) and business/MDM solutions for remote device control and support.
How to cancel Airdroid
- On Google Play (Android): open the Play Store, tap Menu → Subscriptions → select the AirDroid subscription → Cancel Subscription. You will keep access until the end of the paid period. See the official guide at AirDroid - Cancel via Google Play.
- On iOS (App Store / Apple Pay): open Settings → tap your Apple ID → Subscriptions, find the AirDroid product and cancel. Apple handles billing and refunds for App Store purchases. See AirDroid - iOS subscription help.
- On the web (AirDroid official website): log in to your account, go to Manage Product(s) or Account Info (User Center) and disable auto-renew for the subscription. Official instructions: Cancel via AirDroid web.
- AirDroid Remote Support (via AirMirror app): open the AirMirror app → Me → Remote Support → tap “click here” and choose Cancel Subscription (you may be prompted for your password). See Remote Support cancellation.
- If you prefer direct contact or need postal cancellation, you can email support@airdroid.com or send a registered letter (raccomandata A/R) to the company address. For postal cancellation, include order ID, account email and a clear statement that you withdraw consent to future billing.
What happens when you cancel
When you cancel an auto‑renewing subscription, AirDroid will stop future billing but you typically retain access to paid features until the end of the current paid period. Cancelling a non‑renewing subscription simply prevents further automatic charges at the next billing date. Your account and stored settings normally remain active until you choose to delete them; deleting your account may affect eligibility for refunds in some cases and could remove data needed to verify purchases.
Will I get a refund?
AirDroid’s published payment terms state that cancelling a non‑auto‑renewing subscription early does not automatically grant a refund; the service continues until the end of the paid cycle. For auto‑renewed charges, AirDroid permits requests for cancellation and refund within 7 days of the billing date for both monthly and annual plans, subject to approval. Refunds, if approved, are processed back to the original payment account and may take up to 45 working days. Platform purchases (Google Play or Apple App Store) are subject to the store’s refund policies and must usually be handled through the store. Note that AirDroid’s 7‑day policy is shorter than the 14‑day cooling‑off period that may apply under some Canadian provincial consumer protection laws; statutory rights in Canada may provide additional remedies beyond the vendor’s stated policy. For AirDroid’s payment terms see AirDroid payment terms.
Airdroid plans and pricing
| Plan | Price (approx, CAD) | Period | Features |
|---|---|---|---|
| AirDroid Personal | C$5.38 (approx) | Monthly | Cross‑platform file transfer, remote control, remote camera, SMS, notifications |
| AirDroid Cast | C$3.36 (approx) | Monthly | Screen mirroring & control for Android/iOS on Windows/Mac/Web |
| AirDroid Parental Control | C$13.49 (approx) | Monthly | App limits, location tracking, screen time, remote camera, activity reports |
| AirDroid Remote Support (Personal) | C$3.36 (approx) | Monthly | Remote control, screen sharing, voice/text, tutorial gesture |
| AirDroid Business Basic | C$1.35/device/month (C$16.20/year) | Monthly/Annual | Basic remote access & device management |
| AirDroid Business Standard | C$2.36/device/month (C$28.35/year) | Monthly/Annual | Full remote access + management features |
| AirDroid Business Enterprise | C$3.71/device/month (C$44.55/year) | Monthly/Annual | Full MDM suite with enterprise services |
| AirDroid Remote Support (Business) Basic License | C$268.65/year | Annual | Remote assistance, 50 connection hours/month, Windows remote control |
| AirDroid Remote Support (Business) Standard License | C$808.65/year | Annual | Unlimited connection hours, up to 300 devices, Android/Windows unattended support |
| Prices on the AirDroid site are listed in USD; CAD figures above are approximate (1 USD ≈ 1.35 CAD) and actual App Store/Play Store prices may vary and include taxes. | |||
Your consumer rights in Canada
Canadian consumer protection laws vary by province, but many provide a statutory right to cancel or obtain remedies for digital goods and services within a minimum cooling‑off period (commonly 14 days) or under unfair practices rules. A vendor’s published refund window (for example AirDroid’s 7‑day policy) cannot override binding provincial statutory rights where those rights apply. If you believe a vendor’s terms conflict with your provincial protection, you may raise the issue with the vendor, the payment provider, or your provincial consumer protection agency.
Customer experiences
User feedback is mixed: some customers praise AirDroid for convenient local and remote file transfer, ease of use and strong business features for remote device management. Others report problems cancelling subscriptions, billing disputes, unstable connections or specific feature failures (for example parental control features not working) and delays or denials of refunds. Several reviews mention difficulty reaching helpful customer support or that account deletion complicated refund requests. When relying on user reviews, consider platform differences, the timing of reports and whether issues were resolved with support.
Documentation checklist
- Order confirmation or receipt (order ID), purchase date, and the account email used for the subscription
- Platform used for purchase (Google Play, App Store, AirDroid web, AirMirror) and screenshots of subscription details
- Bank/transaction statement showing the charge (if disputing a charge)
- Copies of any correspondence with AirDroid support and dates of contact
- If sending postal cancellation, a written statement of cancellation and proof of registered mailing (raccomandata A/R)
Common mistakes
Common errors include cancelling only inside the AirDroid app but not disabling the subscription at the store (Google/Apple), deleting the AirDroid account before requesting a refund which can remove verification data, and assuming an immediate refund when policies allow only a request window (AirDroid’s stated 7 days). Another frequent mistake is not checking whether the purchase was made through a platform (App Store/Play Store) where the store handles refunds - contacting AirDroid instead of the store can delay resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google Play (Android) | Refund via Google Play policy; AirDroid guidance available. Auto‑renew refunds possible within vendor window; store policy applies. | Low (direct in Play Store; some user reports of occasional issues) |
| Apple App Store (iOS) | Refunds handled by Apple; AirDroid provides cancellation steps. Store decision governs refund. | Low (use Apple ID → Subscriptions; refunds via Apple request) |
| AirDroid web (Account center) | Disable auto‑renew; refunds handled per AirDroid payment terms (7‑day window, subject to approval) | Medium (some users report errors or failed cancellations) |
| AirMirror / Remote Support app | Cancel inside app; refunds follow AirDroid/store policies and approval | Medium (in‑app path exists but experiences vary) |
| Email / Registered mail to AirDroid | Refunds possible if approved; slower processing and subject to terms | High (manual processing; provides written record but can be slower) |
After cancelling
After you cancel, keep copies of confirmation screens, emails and your payment records until the end of any billing period and until any refund claim is resolved. If you purchased through Google Play or Apple, check the respective store’s refund or order history pages for status updates. If you need help, contact AirDroid support at support@airdroid.com, consult AirDroid’s help articles such as How to cancel subscription and review the payment terms at AirDroid payment terms. If a refund is requested and delayed, you may also contact your card issuer or the platform (Google/Apple) for a charge dispute if appropriate.
Address
For postal cancellation (registered mail) or formal notice, send to:
Unit 30‑15, Level 30, Singapore Land Tower, No.50 Raffles Pl, Singapore 048623
Questions or support requests: support@airdroid.com.