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I hereby notify you of my decision to terminate the contract relating to the Alltrails service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Alltrails: Easy Method
What is Alltrails
AllTrails is a digital mapping and trail-discovery service that provides routes, maps (including offline maps), trail reviews and navigation tools for hikers, runners and outdoor enthusiasts. It offers a free (Base) tier plus paid subscriptions that add features such as offline maps, advanced routing and other premium tools.
How to cancel Alltrails
- Via website (recommended): Log in at AllTrails.com, open your profile Settings, then click “Turn Off Auto‑Renew” in account settings to stop future renewals. See AllTrails’ support article: How to turn off auto‑renew.
- Via Apple App Store (iOS): On your iPhone open Settings → tap your name → Subscriptions → select AllTrails → tap “Cancel Subscription” (confirm if prompted). If you need help, AllTrails’ support notes Apple handles App Store subscriptions.
- Via Google Play Store (Android): Open the Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → select AllTrails → tap “Cancel Subscription” and confirm.
- By mail (alternative): Send a signed cancellation or arbitration‑opt‑out request by registered mail to AllTrails, LLC (see address in section 12). For registered‑mail best practice, include account email, purchase date and a clear statement to cancel auto‑renewal.
- Free trials: Some users report that cancelling free trials via the mobile app can fail; if you cannot cancel in the app try cancelling from the AllTrails website on desktop.
What happens when you cancel
Cancelling stops future auto‑renewals. If you cancel before the next renewal date you will typically retain access to paid features until the current paid period ends; access does not usually end immediately on cancellation. Content and account data remain available under your account (e.g., saved hikes and maps available on the free tier subject to feature limits). If you purchased through Apple or Google, cancellation and access are controlled by that store’s subscription records.
Will I get a refund?
If you bought your subscription on AllTrails.com (web), AllTrails’ terms include a 30‑day money‑back guarantee: to request a refund email support@alltrails.com within 30 days of the purchase or renewal. If you bought the subscription through the Apple App Store or Google Play Store, AllTrails cannot directly issue refunds - you must request refunds through Apple or Google and their policies apply. Availability of refunds for store purchases is subject to the store’s rules and any applicable consumer protection laws.
Alltrails plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Plus (annual) | C$35.99/year (≈ C$2.99/month) | Annual | Offline maps, wrong‑turn alerts, 3D map previews, live activity sharing, trail previews, print maps, ad‑free |
| Peak (annual) | C$79.99/year (≈ C$6.67/month) | Annual | All Plus features plus custom route building, advanced trail conditions, community heatmaps, Outdoor Lens |
| Base (free) | Free | N/A | Limited features, ads, basic trail discovery |
Your consumer rights in Canada
Canadian consumers do not generally have a uniform 14‑day cooling‑off period for digital subscriptions; rights depend on federal and provincial consumer protection laws and the terms you agreed to. Unfair or misleading practices (for example, hidden auto‑renewals or unclear trial terms) may be challenged under provincial laws such as Ontario’s Consumer Protection Act. For subscriptions bought via app stores, Apple’s and Google’s refund policies and any applicable Canadian laws will govern refund eligibility. If you cannot resolve an unauthorized charge, you may consider contacting your card issuer to dispute the charge or filing a complaint with your provincial consumer protection office.
Customer experiences
User feedback is mixed. Some customers report responsive support and timely refunds when purchasing on the web. However, many reviews cite difficulties cancelling subscriptions bought through app stores, unexpected renewals, and poor in‑app cancellation flows. Common complaints include confusing upgrade prompts, price increases that move features behind costlier tiers, and occasional app stability issues. Independent review platforms and the BBB record numerous negative experiences alongside some positive support outcomes.
Documentation checklist
- Account email/username and billing address
- Order receipt or invoice showing purchase date and amount
- Transaction ID or App Store / Google Play receipt (if purchased via a store)
- Screenshots of subscription status or renewal notices
- Dates you requested cancellation and any confirmation messages
Common mistakes
Common errors include cancelling in the AllTrails app but not through the App Store or Google Play (store‑managed subscriptions must be cancelled in the store), assuming a refund is automatic after cancelling, and waiting past renewal dates to cancel. Users also sometimes delete the app thinking that cancels the subscription - it does not. Always keep the purchase receipt and confirmation of cancellation, and double‑check that auto‑renew has been turned off in the correct account/store.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (AllTrails.com) | 30‑day money‑back guarantee if you email support@alltrails.com within 30 days | Low to moderate |
| Apple App Store (iOS) | Refunds handled by Apple; request through Apple (AllTrails cannot issue refunds) | High (users report cancellation confusion) |
| Google Play Store (Android) | Refunds handled by Google; request through Google Play (AllTrails cannot issue refunds) | High (users report difficulties) |
| Registered mail (physical letter) | No automatic refund - useful for formal cancellation requests or arbitration opt‑out; refund depends on purchase channel | Moderate |
After cancelling
After you cancel, save any confirmation emails or screenshots showing auto‑renew was turned off and keep your final receipt. If you purchased on the web and want a refund, email support@alltrails.com within 30 days and reference your transaction. For help turning off auto‑renew see AllTrails’ guide: How to turn off auto‑renew, and for refund information see: Requesting a refund for an AllTrails subscription. If your purchase was via an app store, follow the store’s refund process; AllTrails’ terms are at AllTrails Terms. If you encounter unauthorized charges or unresolved disputes, contact your payment provider or your provincial consumer protection office for next steps.
Address
AllTrails, LLC, Attn: Arbitration Opt‑out or Subscription Cancellation
530 Bush St, Suite 900
San Francisco, CA 94108
United States