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Cancel BACKUP EXEC
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I hereby notify you of my decision to terminate the contract relating to the Backup Exec service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Backup Exec: Easy Method
What is Backup Exec
Backup Exec is a backup and recovery software product designed to protect servers, virtual machines, and endpoints by creating, managing and restoring backups. It is commonly used by small and medium-sized businesses to schedule backups, deduplicate data, and recover files or systems after data loss events.
How to cancel Backup Exec
Follow these steps to cancel your Backup Exec subscription or license; prefer a written, documented method to ensure you have proof of the request.
- Prepare account details: subscription or license number, registered email, company name, and a copy of the purchase receipt or order confirmation.
- Send a cancellation request in writing. Prefer sending via registered mail (raccomandata A/R) to the local Toronto office at the address below; if that office is unavailable, consider the Montreal office; if neither is possible, use the U.S. headquarters contact. Include a clear statement requesting cancellation, effective date, and whether you request a refund.
- If you prefer electronic communication first, open a support case through the vendor’s official support portal or send email to the vendor’s customer support address; keep copies of all correspondence and any ticket numbers.
- Follow up by phone if you haven’t received written confirmation within a reasonable period; ask for a written confirmation or cancellation reference number and save call details (date, time, agent name).
- Retain proof of delivery for mailed correspondence and archive all emails, tickets, and confirmations until billing and data retention issues are fully resolved.
What happens when you cancel
When you cancel Backup Exec, your renewal will typically be stopped so that no future subscription charges are applied. Access to vendor support and software updates may end at the end of the current paid term unless otherwise specified by the agreement. The backups and backup server software already deployed on your systems remain under your control, but cloud-hosted or vendor-managed backup data may be subject to the vendor’s retention and deletion policies.
Before cancelling, export any critical configuration or backup metadata and ensure you have a plan to preserve recovery points you still need. Confirm with the vendor how long cloud-stored or managed backups will be retained after cancellation and whether there are any fees for data export or extended retention.
Will I get a refund?
Refund eligibility depends on the type of license (subscription vs. perpetual), the vendor’s refund policy, where you purchased the license (direct from the vendor vs. a reseller), and how long it has been since purchase or renewal. Vendors often offer refunds only within a trial or a short post-purchase window, and many enterprise subscriptions are non-refundable beyond specified terms.
Exceptions can include defective or non-functioning software that the vendor is unable to repair, statutory consumer rights in your jurisdiction, or specific reseller terms that allow for returns. Always request refund terms in writing and retain any promise of refund as part of your cancellation records.
Backup Exec plans and pricing
| Plan | Billing | Typical Features | Price |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Standard | Varies | Varies | Varies |
| Enterprise | Varies | Varies | Varies |
Your consumer rights in Canada
Consumer protection for software and services in Canada varies by province and by whether the sale is to an individual consumer or to a business. Provincial consumer protection laws may provide remedies for defective goods and for certain unfair practices, and some contracts contain statutory cancellation or cooling-off provisions. PIPEDA and provincial privacy laws govern how vendors handle personal data and may give you rights to access and request deletion of personal information.
For enterprise or commercial purchases, many protections depend on the terms of the contract you signed. If you believe your statutory rights have been breached, you can seek guidance from provincial consumer protection offices or federal resources such as the Competition Bureau or the Government of Canada consumer pages.
Customer experiences
Customers report mixed experiences when cancelling Backup Exec or similar enterprise backup solutions. Positive experiences include clear cancellation confirmations and straightforward account closures when dealing directly with vendor account managers. Negative experiences often involve delays in response, disputes over refund eligibility, or confusion when purchased through third-party resellers.
Overall, documented, written cancellation requests and persistence in following up tend to produce the most reliable outcomes. Using registered mail for formal cancellation letters can help resolve disputes over whether a cancellation request was received.
Documentation checklist
- Account or license number, purchase receipt, subscription dates, registered email or account username, written cancellation request, proof of delivery (registered mail receipt), copies of support tickets and emails, refund request and any vendor responses.
Common mistakes
Common mistakes include cancelling the wrong account or license (for example, a test or secondary account), failing to export or preserve critical backup data before termination, not getting written confirmation of cancellation, and missing contract-specific notice periods which can result in unintended renewals. Another frequent error is assuming a phone call alone completes the cancellation - without written confirmation, disputes are harder to resolve.
Example: a customer cancelled via email but did not receive a confirmation and was later billed for renewal because the vendor requires a signed letter or registered mail; having used registered mail or retaining the vendor’s written confirmation would have prevented the charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Registered mail to Toronto office | Possible, depending on policy and timing | Medium - formal and provable |
| Email to support or account manager | Possible but may require follow-up and written confirmation | Easy - fast but less provable unless acknowledged |
| Phone call to support or sales | Possible but often needs written backup | Medium - quick but may require additional documentation |
| Online account cancellation (self-service) | Depends on billing terms; refunds unlikely without additional request | Easy - immediate but may not address refunds |
After cancelling
After you cancel, keep all confirmations and check your next billing statement to ensure no unexpected charges appear. Export any remaining backup configurations or data you need, and confirm deletion or retention timelines for cloud-stored backups with the vendor. If you encounter problems, escalate within the vendor’s support hierarchy and keep clear records of all communications.
Helpful vendor and government resources: Veritas Backup Exec product page, Veritas Support, Veritas Knowledge Base, and Government of Canada consumer protection.
Address
351 King St E, Suite 600, Toronto, ON M5A 0L6, Canada