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Betternet

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Termination letter drafted by a specialized lawyer
Sender
Cancel Betternet Subscription | Postclic
Betternet
250 Northern Ave, 3rd Floor
02210 Boston United States
support@betternet.co
Cancellation of Betternet contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Betternet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Betternet
250 Northern Ave, 3rd Floor
02210 Boston , United States
support@betternet.co
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Betternet. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Betternet: Easy Method

What is Betternet

Betternet is a virtual private network (VPN) service that provides encrypted internet connections, an ad-free premium tier, and multi-device support. It offers both free and paid premium plans with the primary aim of improving privacy and access to content by routing traffic through remote servers.

How to cancel Betternet

  • Google Play (Android): Open Google Play → Profile → Payments & subscriptions → Subscriptions → select Betternet → Cancel subscription → confirm.
  • Apple / App Store (iOS or Mac): Cancel via Apple settings: Settings → your name → Subscriptions → select Betternet → Cancel. On Mac: App Store → your name → View Information → Manage → Edit subscription → Cancel.
  • Web / Credit Card / PayPal (direct purchase): Log into your Betternet account dashboard to cancel or contact Betternet support (in-app chat or email). Note that cancelling a subscription does not automatically issue a refund - you must contact support to request one.

What happens when you cancel

When you cancel a paid Betternet subscription, the auto-renewal is stopped so you will not be billed for the next period. You generally retain Premium access until the end of the current billing cycle; after that access reverts to the free tier (if applicable) or is terminated. Betternet may retain account and transaction data according to its privacy and retention policies; for details check the Help Center or the privacy policy.

Will I get a refund?

Betternet (AnchorFree) typically offers a 45-day refund window for most direct payments processed by AnchorFree. Purchases made through Apple are handled by Apple - refunds must be requested through Apple's Report a Problem portal after cancelling the auto-renewal. Google Play provides a 48-hour refund window via Google; after that period, Betternet may still consider a refund if you provide your Google Play email and order number. To request a refund for direct purchases you should contact Betternet support via the app chat or Help Center and supply your account email, order number or access code, and any requested proof of purchase.

Betternet plans and pricing

Plan Price (approx. CAD) Period Features
Monthly (Premium, via Website/App in USD) Approximately CA$20 - 26 per month (based on USD $12.99) Monthly Full Premium access, no ads, up to 10-device connections, 45-day money-back guarantee
Annual (Premium, USD $95.88/year) Approximately CA$238 - 244 per year (~CA$20/month effective) Annual Full Premium access, no ads, up to 10-device connections, 45-day money-back guarantee

Your consumer rights in Canada

Canadian residents have protections regarding recurring digital subscriptions. Yearly subscriptions must include notice before auto-renewal. In Quebec specifically, yearly subscriptions convert to month-to-month after the first year, and merchants must provide notice and the right to cancel at least one day before the next billing period. Conditions of any money-back guarantee must be disclosed at the time of purchase. If you believe your rights under provincial law have been violated, keep records of communications and consider contacting your provincial consumer protection office.

Customer experiences

User feedback is mixed. Some customers report straightforward installation and a smooth upgrade from free to premium. However, reviews also note issues such as buggy Windows clients, unreliable Chrome extensions, intermittent connection drops, limited server locations, and usability problems. Several users have reported difficulties with cancellations and delays or repeated questions from support when requesting refunds. Expert reviews raise concerns about the free tier’s limitations and security-related shortcomings.

Documentation checklist

  • Account email and username associated with the subscription
  • Order number or access code (from app store receipt or direct purchase)
  • Receipt or proof of payment (credit card statement, PayPal transaction, or store receipt)
  • Platform/device (Android, iOS, Mac, Windows) and where purchase was made (Google Play, Apple, or Betternet website)
  • Copies or screenshots of any error messages, billing entries, and support correspondence

Common mistakes

Common errors include cancelling the app but not the store subscription (Apple/Google renewals must be cancelled through the store), missing the store-specific refund windows (Google Play’s 48 hours, Apple’s processes), and failing to supply the order number or purchase email when requesting a refund. Another frequent issue is contacting the wrong support channel - Apple purchases must be handled through Apple for refunds, whereas direct website purchases require contacting Betternet support. Keep copies of receipts and confirmations to avoid delays.

Comparative recap

Method Refund Difficulty
Google Play Google Play allows refunds within 48 hours; after that Betternet may process a refund if you provide Google Play email and order number. Moderate - handled through Google Play; may require additional info for later requests.
Apple / App Store Refunds must be requested via Apple’s Report a Problem portal after cancelling auto-renewal. Moderate - High - Apple manages refunds; you cannot get an Apple-purchase refund directly from Betternet.
Web / Credit Card / PayPal (direct) 45-day refund window for most payments processed by AnchorFree; contact Betternet support with order details to request refund. Moderate - requires contacting Betternet support and providing proof of purchase.

After cancelling

After you cancel, keep confirmation of the cancellation and any support correspondence. Check your bank or card statements to ensure no further charges appear. If you requested a refund, allow the stated processing time and follow up with the support channel you used if you do not receive a response. For purchases through Apple or Google, use their support portals for refund status. For unresolved or non-routine notices, send a registered postal letter with verification of receipt addressed to Betternet’s Legal Department (see address below) and retain copies of everything you send.

Address

Betternet LLC
Attn: Legal Department
250 Northern Ave, 3rd Floor
Boston, MA 02210
United States

FAQ

To cancel your Betternet subscription on Google Play, open the Google Play app, go to your profile, select Payments & subscriptions, find Subscriptions, choose Betternet, and then confirm the cancellation. It's advisable to keep proof of cancellation.

When you cancel your Betternet subscription, your access to premium features will continue until the end of the current billing cycle, after which it will revert to the free tier. Make sure to keep records of your cancellation.

To request a refund after cancelling your Betternet subscription, you need to contact Betternet support with your order details. If you purchased through Apple, use their Report a Problem portal. Always keep proof of your cancellation request.

Refund policies vary: Google Play allows refunds within 48 hours, while Apple requires requests through their portal. For direct purchases, Betternet offers a 45-day refund window. Always check your purchase method for specific instructions.

You can send a cancellation request to Betternet LLC, Attn: Legal Department, 250 Northern Ave, 3rd Floor, Boston, MA 02210, United States. Ensure you keep proof of your cancellation request.