Cancellation service N°1 in Svizzera
Contract number:
To the attention of:
Cancellation Department – Bioma
Via Luserte Sud 8
CH-6572 Quartino
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Bioma service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Bioma: Easy Method
What is Bioma
Bioma is a health and wellness company that sells probiotic and synbiotic supplements directly online and through mobile app stores. Its offerings include digestive and feminine health probiotic formulas sold as one‑time purchases and subscription plans with varied billing intervals and promotional discounts.
How to cancel Bioma
- Identify how you purchased: App Store (iOS), Google Play (Android), or directly via Bioma’s website/account. If you bought through Apple or Google, subscription management is handled by that store; if you bought on the Bioma website, cancellation is handled by Bioma’s self‑service platform. See Bioma’s cancellation FAQ: How do I cancel my subscription?.
- App Store (iOS): Open Settings > your Apple ID > Subscriptions, find Bioma, and cancel. Apple controls billing and refunds for App Store purchases - use Apple’s report/problem or support if you need a refund.
- Google Play (Android): Open Google Play > Menu > Subscriptions, find Bioma, and cancel. Google controls billing and refunds for Play Store purchases - use Google Play Help for refund requests.
- Web (Direct via Bioma Health): Log in to your Bioma account and use the self‑service subscription area to cancel. Bioma’s terms note you can cancel anytime after the second charge; if you cancel before the second charge you may be charged the difference between the discounted subscription price and the one‑time purchase price (see Terms §6.6). Link: Bioma cancellation FAQ.
- If you cannot cancel online or you face difficulty getting confirmation, consider contacting Bioma support and, if needed, sending a registered letter (with return receipt) to their Swiss corporate address: Bioma SA, Via Luserte Sud 8, CH-6572 Quartino, Switzerland. Keep copies of all communications and delivery proof.
- After cancelling, retain any on‑screen confirmation, confirmation emails, and payment receipts. If charges continue, contact your bank or card issuer to dispute unauthorized recurring charges while you follow-up with Bioma or the app store.
What happens when you cancel
When you cancel a Bioma subscription through the App Store or Google Play, future billing through that store stops; access typically continues until the end of the current paid period as determined by the store. For direct web subscriptions, Bioma allows cancellation via the self‑service portal and generally stops future recurring billing; access to any subscription benefits usually continues until the paid period ends. Bioma may retain account and order data per its privacy and terms for recordkeeping and customer service; if you need data deletion, request it through Bioma support and reference applicable privacy rights.
Will I get a refund?
Bioma’s published refund policy states that orders shipped to Canada are non‑returnable and non‑refundable. For subscriptions purchased through third‑party app stores, refunds are subject to Apple’s or Google’s refund processes and policies. Bioma’s website notes special cases (such as faulty or unopened items in other countries) may allow returns in those jurisdictions, but Canadian orders are explicitly listed as non‑refundable. If you believe you are entitled to a refund under provincial or federal consumer protection law, you can pursue remedies with Bioma or your provincial consumer protection office.
Bioma plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Bioma Probiotics - 60 Capsules | C$101.98 | One-time purchase | Digestive Health Probiotic, vegan, delayed-release capsules |
| Bioma Probiotics - 180 Capsules | C$259.98 | One-time purchase | Digestive Health Probiotic, larger quantity |
| Bioma Feminine Health Synbiotic - 180 Capsules (3-Pack) | C$287.98 | One-time purchase (90-day supply) | Supports vaginal pH, urinary & digestive health |
Your consumer rights in Canada
Canadian consumer protection laws provide certain rights that can override or limit a seller’s stated refund policy. There is commonly a 14‑day cooling‑off period for unsolicited contracts in some provincial rules, and general consumer protection statutes can allow refunds or contract cancellations where terms are unfair or misleading. Because Bioma’s published policy states Canadian orders are non‑refundable, you may still have statutory remedies - particularly if you were subjected to unclear checkout practices, misleading upsells, or unauthorized recurring charges. If Bioma refuses a lawful refund, contact your provincial consumer protection office or the federal Competition Bureau for guidance and to file a complaint, and consider raising a dispute through your payment provider if charges are unauthorized.
Customer experiences
Public reviews show a mix of positive and negative experiences. Many customers praise improved digestion, increased energy, easy ordering, and responsive customer service. Conversely, recurring themes in negative reviews include aggressive upselling during checkout, confusion about subscription terms, unexpected recurring charges, and difficulty obtaining refunds. Several reviewers report successful, helpful support interactions, while others describe slow or unsatisfactory responses. These mixed reports suggest careful attention to the checkout flow, subscription confirmation, and recordkeeping are important when purchasing from Bioma.
Documentation checklist
- Order number and purchase date; account email used for purchase
- Subscription confirmation or receipt (email or in‑account screenshot)
- On‑screen cancellation confirmation or cancellation email
- Payment evidence showing the charge(s) (bank or card statement screenshots)
- Screenshots of checkout flow showing any upsells or subscription terms, if relevant
- Copies of communications with Bioma support and delivery proof if sending registered mail
Common mistakes
Common errors include assuming cancellation via the website also cancels App Store or Google Play subscriptions (and vice‑versa), not keeping copies of cancellation confirmations, and cancelling before the second billed charge without understanding Bioma’s terms about charging the price difference for early cancellation. Another frequent issue is failing to monitor bank statements after cancellation and not contacting the store (Apple/Google) or the payment provider promptly if charges persist. Keep clear records and verify which billing entity is responsible for your subscription.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; possible but subject to Apple’s review and policies | Medium - cancel in Apple subscriptions; refunds via Apple support |
| Google Play (Android) | Refunds handled by Google Play; possible but subject to Google’s review and policies | Medium - cancel in Google Play subscriptions; refunds via Google support |
| Web (Direct via Bioma Health) | Bioma states Canadian orders are non‑refundable; cancellation possible but refunds unlikely per policy | Medium - self‑service cancellation is available; potential disputes if you seek a refund |
| Registered letter to Swiss HQ | Refund not guaranteed; may help create a formal record for disputes or consumer protection complaints | High - slower, formal process; useful when other channels fail |
After cancelling
After you cancel, keep all confirmation evidence and monitor your bank or card statements for any continued charges. If you requested cancellation through Apple or Google and you were charged, use the store’s support/resolution tools to request a refund. For direct web purchases where Bioma refuses a refund in Canada, consider contacting your card issuer to dispute unauthorized recurring charges and file complaints with the appropriate provincial consumer protection office if you believe statutory rights were violated. Helpful links: Bioma cancellation FAQ - How do I cancel my subscription?; Bioma refund policy - Refund policy; Canadian consumer protection guidance - contact your provincial consumer protection office (search by province).
Address
Bioma SA, Via Luserte Sud 8, CH-6572 Quartino, Switzerland