Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Brightside service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Brightside: Easy Method
What is Brightside
Brightside is a telehealth provider offering mental health care in Canada and elsewhere, with plans for psychiatry (medication management) and therapy (video sessions and messaging). Services, pricing and official policies are published primarily in USD on Brightside’s website; Canadian customers are typically charged the CAD equivalent at checkout.
How to cancel Brightside
- Sign in to your Brightside web account (the Brightside Portal). Go to Settings → Manage Plan → Cancel My [Medication/Therapy] Plan and follow the on‑screen prompts to confirm cancellation. Brightside’s published process requires cancellation through the web account; there is no separate App Store or Google Play cancellation workflow described.
What happens when you cancel
After you cancel, your Brightside subscription remains active until the end of the current billing cycle; you retain access to services for that period. Brightside’s policy states there are no partial refunds for time remaining in a billing cycle. Cancellation prevents future automatic renewals but does not retroactively alter charges already processed.
Will I get a refund?
Brightside’s stated refund rules are restrictive. To receive a full refund you must cancel at least 24 hours before your first scheduled consultation; after that 24‑hour cutoff the purchase is considered final and non‑refundable. For psychiatry subscriptions, Brightside notes no refunds are issued once the time of your initial scheduled consultation with a provider has passed, because providers prepare treatment plans in advance. Therapy subscription payments are described as non‑refundable at all times. The official policy does not reference a statutory cooling‑off period or guarantee refunds beyond the narrow exceptions above.
Brightside plans and pricing
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Psychiatry (self‑pay) | ≈ CA$ (US$95 × exchange rate) | Monthly | Video evaluation + ongoing medication management and messaging |
| Therapy (self‑pay) | ≈ CA$ (US$299 × exchange rate) | Monthly | Four video sessions per month + unlimited messaging; additional sessions CA$ (US$59) |
| Psychiatry + Therapy (self‑pay) | ≈ CA$ (US$349 × exchange rate) | Monthly | Combined psychiatry and therapy care |
| Annual plan (as reported by users) | CA$244.40/year (≈ CA$20/month) | Annual | US$20/month equivalent plan billed in CAD |
| Annual renewal (reported) | ≈ CA$238 after tax (≈ CA$210 before tax) | Annual | US$149/year plan converted to CAD |
Your consumer rights in Canada
Brightside’s published terms do not mention a standard 14‑day statutory cooling‑off right. Canadian consumer protection laws vary by province; some provinces have cancellation or cooling‑off provisions for online services and contracts. Because Brightside’s policy limits refunds (especially for therapy and after the first psychiatry appointment), Canadian consumers who believe they have statutory rights should check their provincial consumer protection statutes (for example, Ontario’s Consumer Protection Act or Alberta’s Consumer Protection Act) and consider seeking guidance from the appropriate provincial consumer protection office if Brightside’s stated policy appears to conflict with those laws.
For exceptional circumstances (billing errors, unauthorized charges, urgent disputes), contact Brightside support directly via the Brightside Help portal and retain documentation; if resolution with Brightside is unsuccessful you may consider disputing charges with your card issuer or filing a complaint with your provincial consumer protection agency.
Customer experiences
Reviews are mixed. Many users praise Brightside staff and clinicians for politeness, professionalism and the convenience of virtual sessions, and some report good therapist matches and helpful care. However, recurring negative feedback concerns billing issues, unexpected or unclear charges, difficulties cancelling or avoiding fees for missed appointments, and technical problems with the site or app. Several customers report frustration when refunds or billing disputes are not resolved to their satisfaction.
Documentation checklist
- Account screenshots showing your plan, cancellation confirmation, and the Settings → Manage Plan → Cancel flow.
- Copies of billing statements or receipts showing charges and dates.
- Emails or Help‑portal messages exchanged with Brightside (timestamps included).
- Appointment date/time confirmations and any provider notes related to scheduling.
- If sending a written cancellation, a copy of the signed registered mail receipt (raccomandata A/R) and the letter you sent.
Common mistakes
Users commonly assume they can cancel through the App Store or Google Play - Brightside’s published process requires cancellation through the web portal. Another frequent error is missing the 24‑hour window before the first scheduled consultation and then expecting a full refund; Brightside’s policy explicitly denies refunds after that point for psychiatry and states therapy payments are non‑refundable. People also sometimes fail to save confirmation screenshots or registered mail receipts, which makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Brightside Web Portal (Settings → Manage Plan → Cancel) | Possible full refund only if cancelled ≥24 hours before first scheduled consultation; otherwise refund limited or not available per plan | Low - the prescribed method and fastest for immediate cancellation |
| Registered letter to Brightside (for dispute or written notice) | No guarantee; may support dispute claims but does not change published refund terms | Medium - slower but useful as documented evidence (use registered mail/raccomandata A/R) |
| App Store / Google Play cancellation | Not applicable per Brightside’s stated process - provider requires web cancellation | High / Ineffective - may not stop Brightside billing if account remains active on the web |
After cancelling
Save your cancellation confirmation and all billing records, and monitor your card statements for any unexpected charges after the billing cycle ends. If you believe you were charged incorrectly, contact Brightside support through their Help portal and reference your account and cancellation evidence; include screenshots and registered mail receipts where applicable. For refunds or unresolved payment disputes, you may also contact your payment provider to inquire about charge disputes and consult your provincial consumer protection office for further guidance. Official Brightside resources: Brightside FAQ, Terms of Use, and Refund & Cancellation FAQ.
Address
If you choose to send a written cancellation or dispute letter, use registered mail (raccomandata A/R) and keep the receipt. Brightside (Canada) mailing address: PO Box 52516, RPO Coquitlam Centre, Coquitlam BC V3B 7J4, Canada.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.