Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Brontide
bronte™ Collection, 2200 Speers Road, Unit B
L6L 2X8 Oakville
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Brontide service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Brontide: Easy Method
What is Brontide
Brontide is a VPN-type service offered as a subscription through mobile app stores and, reportedly, via direct sales channels. It advertises unlimited speed and anti-congestion features and lists monthly, quarterly and annual membership options (prices shown in USD on the App Store).
How to cancel Brontide
- App Store (iOS / macOS): Open Settings on your device or the App Store app, go to your Apple ID > Subscriptions, find Brontide, and turn off auto‑renewal. Do this at least 24 hours before the end of the current billing period - Apple processes renewals within 24 hours before a period ends.
- Google Play (Android): Open the Google Play Store, tap Menu > Subscriptions, select Brontide (or the subscription line), and choose Cancel subscription. Brontide’s documentation does not list a platform-specific Google Play process, so use the standard Google Play flow.
- Web / direct purchase: Brontide does not publish a verified web cancellation process. If you purchased directly, check your purchase confirmation for contact instructions. If no online option is available, send a written cancellation (see Address section) and keep proof of delivery; using registered mail (raccomandata A/R) is recommended for postal cancellations.
What happens when you cancel
When you cancel a subscription through Apple or Google Play, auto‑renewal is turned off but access generally remains for the remainder of the paid period. Renewal will not be charged after the current period ends. Brontide does not publicly document account‑or data‑retention or deletion policies, so how long any account information or usage data is retained after cancellation is not specified by the developer.
Will I get a refund?
Brontide does not publish an explicit refund policy. For purchases made through the App Store or Google Play, refunds are typically handled by Apple or Google under their respective policies; you must request a refund through the platform if you believe you are owed one. There is no indication that Brontide offers a 14‑day cooling‑off refund on its own; if you believe Canadian consumer laws apply, you may pursue remedies under applicable federal or provincial rules, but Brontide’s public materials do not state it provides a statutory‑period refund.
Brontide plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Monthly membership | USD 3.99 | Monthly | Unlimited speed / anti‑congestion |
| Quarterly membership | USD 9.99 | Quarterly (90 days) | Unlimited speed / anti‑congestion |
| Annual membership | USD 24.99 | Annual (365 days) | Unlimited speed / anti‑congestion |
Your consumer rights in Canada
Brontide does not describe consumer rights or a refund policy on its public pages. In Canada, consumers may have protections under federal and provincial statutes (for example, certain unfair practices rules or specific refund/cancellation rights depending on the province and the nature of the purchase). For app store purchases, Apple and Google maintain their own refund and dispute processes. If you believe your statutory consumer rights apply, raise the issue with the retailer first (Apple/Google) and then, if necessary, with your provincial consumer protection office or the federal Competition Bureau guidance.
Customer experiences
There are no visible user ratings or reviews for Brontide on the Canadian App Store listing (not enough ratings to display) and no publicly available user reviews on official app pages. That lack of visible feedback means there is limited public information about reliability of cancellations, refund outcomes, or support responsiveness.
Documentation checklist
- Purchase receipt/order ID (Apple or Google receipt or web confirmation); screenshots of subscription page showing active subscription; date and time of purchase/renewals; any confirmation emails from Brontide; proof of cancellation (confirmation screen or email) or registered‑mail proof if sent by post.
Common mistakes
Users commonly try to cancel but leave auto‑renewal enabled or attempt cancellation inside the Brontide app without addressing the platform subscription (Apple or Google). Another frequent error is waiting until the last minute - because renewals can be processed within 24 hours before period end on Apple, cancelling earlier avoids accidental charges. Sending a cancellation letter without keeping proof of delivery is another common mistake; use registered mail and retain tracking/receipt.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS / macOS) | Refunds handled by Apple (request via Apple support / report a problem) | Low - cancel in Apple ID > Subscriptions; refund request via Apple |
| Google Play (Android) | Refunds handled by Google Play (request via Google Play help / order history) | Low - Moderate - cancel via Google Play > Subscriptions; refund via Google |
| Web / direct purchase | No public refund process documented by Brontide; may require contact with seller or platform | Moderate - High - no verified public process; may require written notice and proof |
After cancelling
After you cancel, confirm that auto‑renewal is turned off in the platform account and keep the cancellation confirmation and receipts. If you require a refund for an App Store or Google Play charge, submit a refund request to Apple or Google promptly and provide order details. If you need to notify the developer or send a written cancellation, keep copies and proof of delivery. Helpful support pages: Apple - cancel subscriptions, Google Play - cancel subscriptions, and general Canadian consumer guidance at Government of Canada - consumer protection.
Address
bronte™ Collection, 2200 Speers Road, Unit B, Oakville, Ontario, Canada L6L 2X8