Cancellation service N°1 in Israel
Contract number:
To the attention of:
Cancellation Department – Callapp
Zeev Jabotinsky St 2
5252903 Ramat Gan
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Callapp service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Callapp: Easy Method
What is Callapp
Callapp is a caller identification and call-blocking application that helps users identify incoming calls, search phone numbers, and manage communications through a mobile app. It combines crowd-sourced data, public records, and user-contributed information to provide caller details and spam protection.
The app is commonly distributed via mobile app stores (Google Play, Apple App Store) and may offer free features alongside paid subscription tiers for enhanced services such as premium caller ID, spam blocking, and contact enrichment.
How to cancel Callapp
- Identify how you were charged: check whether the subscription was billed through Google Play, Apple App Store, or directly by Callapp (card, PayPal, or other payment).
- If billed through Google Play or the Apple App Store, cancel the subscription in your app store account (open Google Play / App Store > Subscriptions > find Callapp > Cancel).
- If charged directly by Callapp, contact their support by email or in-app support to request cancellation and confirmation; include your account email and transaction details.
- To create an additional proof of cancellation, send a signed cancellation letter by registered post (raccomandata A/R) to the developer address: Zeev Jabotinsky St 2, 5252903 Ramat Gan, Israel. Keep the tracking and delivery receipt as proof.
- After cancelling, monitor your billing method (card or bank statement) for at least one billing cycle to confirm no further charges occur; if charges continue, contact your payment provider to dispute unauthorized renewals.
What happens when you cancel
When you cancel, immediate effects depend on where you subscribed. If your subscription was through Apple or Google, cancellation usually stops automatic renewal but allows access until the end of the paid period. If you cancelled a direct subscription, the provider’s terms determine whether access ends immediately or at period end.
Cancellation stops future automatic renewals, but it does not automatically remove your account or necessarily delete stored personal data. If you want your personal data erased, submit a separate data-deletion or account-closure request to the provider and retain any confirmation you receive.
Will I get a refund?
Refunds depend on where and how you bought the subscription and the provider’s refund policy. Purchases made through Apple or Google are subject to their refund procedures and discretionary policies; you must request refunds via your app store if applicable. For direct purchases from Callapp, refunds depend on the developer’s terms and any applicable consumer protection rules.
Exceptions for refunds commonly include billing errors, duplicate charges, or accidental purchases within a short timeframe. If you believe a charge is incorrect, contact Callapp support and your payment provider promptly; you can also request a chargeback through your bank or card issuer if charges continue after valid cancellation.
Callapp plans and pricing
| Plan | Price | Billing frequency | Notes |
|---|---|---|---|
| Basic (free) | Varies | Varies | Varies |
| Premium | Varies | Varies | Varies |
| Family/Business | Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumers have several relevant avenues: provincial and territorial consumer protection laws may regulate automatic renewals and unfair business practices, and you can consult your province’s consumer affairs office for specific rules about subscriptions and refunds. If charges are made to your credit card after cancellation, you may be able to dispute them through your card issuer.
For privacy and data matters, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws give you rights to access, correct, and request deletion of personal data held by private-sector organizations. You can raise complaints with the Office of the Privacy Commissioner of Canada via https://www.priv.gc.ca.
Customer experiences
User reports vary: many find in-app cancellation via the relevant app store straightforward, while direct cancellations with developers can be slower and sometimes require follow-up. Refund experiences are mixed - some users receive pro-rated or full refunds for recent accidental charges, others are declined depending on the provider’s policy and the timing of the request.
Sending a cancellation by registered post is rarely required but often effective when a clear proof-of-receipt trail is needed for disputes; it increases the likelihood of a documented outcome if billing continues after your cancellation attempts.
Documentation checklist
- Account email and username used with Callapp
- Date(s) of purchase and subscription start/renewal
- Order confirmation, receipt, or transaction ID from app store or payment method
- Screenshots of subscription status in the app or app store
- Copies of emails to/from support and any support ticket numbers
- Registered post tracking number and delivery receipt if you send a cancellation letter
Common mistakes
A frequent mistake is cancelling the app but not the subscription billing source: if you delete the app without cancelling the subscription through Google Play or the App Store, charges can continue. Another common error is failing to keep receipts or screenshots - without transaction IDs and dates, disputes take longer to resolve. Some users assume cancellation equals deletion of their account and personal data; these are separate requests and require explicit action.
Also avoid waiting too long to request refunds or to challenge charges - act promptly and keep records of every contact and confirmation you receive.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In-app / App Store (Apple) | Varies (request via Apple; may be granted for certain cases) | Low |
| In-app / Google Play | Varies (request via Google Play; subject to their policy) | Low |
| Email or support ticket to Callapp | Varies (depends on developer policy and timing) | Medium |
| Registered post (raccomandata A/R) to developer address | Varies (provides strong proof for disputes; refund not guaranteed) | Medium |
After cancelling
After you cancel, keep monitoring your payment method for any further charges and retain all confirmation messages. If charges continue, contact your bank or card issuer to dispute unauthorized renewals. If you want your personal data removed, submit a deletion request to the provider and follow up if you do not receive confirmation.
Helpful resources: Callapp’s main site for support and policy pages (Callapp), the Office of the Privacy Commissioner of Canada for privacy complaints (priv.gc.ca), and the Government of Canada consumer information pages for general consumer protection guidance (canada.ca consumer protection).
Address
Zeev Jabotinsky St 2, 5252903 Ramat Gan, Israel