Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Calmerry
Calmerry 108 West 13th St.
19801 Wilmington
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Calmerry service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Calmerry: Easy Method
What is Calmerry
Calmerry is an online mental health platform that offers text-based counseling and live video therapy sessions with licensed professionals or counselors. Services are sold via Calmerry’s website and through mobile app stores, and subscription billing may be handled directly by Calmerry or by the app store used to subscribe.
How to cancel Calmerry
- If you subscribed on Calmerry’s website (calmerry.com): log in, go to Settings → Manage Subscription → Cancel Subscription. Calmerry processes web cancellations directly and your Premium access remains until the current billing or trial period ends. For the website, see calmerry.com.
- If you subscribed on iOS via the Apple App Store: cancel on your iPhone or iPad via Settings → your name → Subscriptions → Calmerry → Cancel Subscription. Apple manages billing and cancellations for App Store purchases; contact Apple for refunds. See Apple subscriptions.
- If you subscribed on Android via Google Play: open the Google Play app and go to profile → Payments & subscriptions → Subscriptions → Calmerry → Cancel Subscription, or use the Manage Subscription link inside the Calmerry app. Google Play manages billing for Play purchases. See Google Play subscriptions.
What happens when you cancel
Cancellation does not immediately remove access. You will retain Calmerry Premium features until the end of your current billing cycle or trial period. Cancelling stops future recurring charges but does not retroactively remove charges already posted. If you subscribed through an app store, charges and cancellations are controlled by that store (Apple or Google Play); Calmerry can confirm account status for web subscriptions.
Will I get a refund?
Refunds are offered for purchases made on Calmerry.com and for Google Play purchases if requested within 30 days of the charge. Apple in‑app purchases are subject to Apple’s refund policies and cannot be refunded directly by Calmerry; you must request refunds through Apple Support. In general, Calmerry does not automatically provide refunds for subsequent recurring payments after the initial purchase - cancellation stops future billing but is not an automatic refund request.
Calmerry plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Messaging Only | ≈ C$61 per week (reported) | Weekly (billed monthly) | Unlimited text messaging; counselor responds 5 days/week; mood tracker, journaling, resource library |
| Messaging + 1 Live Video Session | ≈ C$343 per month (reported) | Monthly | Unlimited messaging + one 30‑minute live video session per month |
| Messaging + 2 Live Video Sessions | ≈ C$366 per month (reported) | Monthly | Unlimited messaging + two 30‑minute live video sessions per month |
Note: these CAD figures are reported approximations from third‑party sources. Calmerry’s official pricing is listed in USD on its site. For current and exact Canadian pricing, check your account or contact Calmerry support via calmerry.com/contact.
Your consumer rights in Canada
There is no general, universal 14‑day cooling‑off right in Canada that automatically applies to online therapy subscriptions; you should rely on Calmerry’s stated refund and cancellation policy. Purchases made in the Apple App Store are governed by Apple’s policies, not Calmerry’s. It is your responsibility to monitor renewal dates and cancel before the renewal if you want to avoid further charges - ongoing charges are the subscriber’s responsibility under Calmerry’s terms.
Customer experiences
Public reviews are mixed. Positive reviews praise convenient messaging and video therapy, the option to switch therapists without extra cost, and instances where customer service resolved refund disputes. Users report benefits for issues such as anxiety, grief, and self‑esteem through flexible access to a supportive therapist.
Negative feedback cites problems such as unresponsive or unprofessional therapists, missed or short (30‑minute) video sessions, concerns about some providers’ qualifications, and difficulties obtaining refunds or clear responses from customer service. Several complaints mention templated or inconsistent communication from therapists and billing disputes that required escalation.
Documentation checklist
- Account email and username; subscription confirmation or receipt (screenshot or PDF)
- Bank or card statement line showing the Calmerry or app store charge
- Screenshots of your subscription status in Calmerry or the app store subscription page
- Any correspondence with Calmerry support or the therapist (emails, chats)
- Proof of cancellation (confirmation page or email) or registered‑mail receipt if you send written notice
Common mistakes
Subscribers commonly assume cancelling in the app will stop a web‑billed subscription or vice versa; check where you originally subscribed. Another frequent error is cancelling after the renewal date and expecting a refund - Calmerry generally does not refund recurring charges except as specified for web and Google Play within 30 days. Some users rely on verbal confirmations instead of securing written or documented proof of cancellation, which complicates dispute resolution. If you purchased through the Apple App Store, contacting Calmerry instead of Apple for refunds will usually not resolve the issue - use Apple’s refund channels for App Store purchases.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Calmerry.com (web) | Possible within 30 days (per Calmerry policy) | Low - cancel via account Settings; Calmerry handles web refunds |
| Apple App Store (iOS) | No direct Calmerry refunds; request through Apple Support | High - must follow Apple’s refund process and timelines |
| Google Play Store (Android) | Possible within 30 days (Google Play / Calmerry policy) | Medium - cancel via Google Play and request refund through Play if within timeframe |
After cancelling
After you cancel, monitor your email and account for a cancellation confirmation and keep that confirmation with your other documentation. Access to Calmerry Premium will continue until the end of your paid period. If you need a refund, act promptly: for Calmerry.com and Google Play purchases request any refund within 30 days of the charge; for App Store purchases submit a request to Apple Support. Useful links: Calmerry support calmerry.com/contact, Apple support for subscriptions Apple subscriptions, and Google Play subscription help Google Play subscriptions.
For a paper trail and proof of delivery, it is advisable to send written cancellation notice by registered mail with return receipt (raccomandata A/R) to the address below if you prefer hard‑copy communication or need documented proof.
Address
Calmerry
108 West 13th St.
Wilmington, New Castle, DE 19801
USA