Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Centrobill
2500‑1751 Rue Richardson
H3K 1G6 Montréal
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Centrobill service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Centrobill: Easy Method
What is Centrobill
Overview
Centrobill is a third‑party payment/billing processor used by merchants to manage recurring membership charges and one‑time transactions. It is not an app store subscription manager; instead, merchants route card payments through Centrobill and the billing descriptor may appear on your card or bank statement as Centrobill or a merchant name. Centrobill also provides payment‑processing terms and a privacy policy that describe how payments and personal data are handled.
How to cancel Centrobill
Because Centrobill is a payment processor (not an app subscription), cancellations must be performed through Centrobill's lookup/cancellation tool or by contacting the merchant directly. Cancelling through the App Store or Google Play will not stop Centrobill recurring charges. Below are the typical steps to locate and cancel an active Centrobill recurring charge; follow them and retain any confirmation you receive.
- Go to centrohelp.com and select "Lookup Purchases" (or use the Lookup Purchases tool provided by the merchant such as support.modelcentro.com).
- Enter the email address used for the purchase or enter the card details (as prompted) to find purchases tied to your account or card.
- Locate the active subscription/recurring charge listed on the results page.
- Click the "Cancel Recurring" (or similar) button and follow any on‑screen confirmation steps. Save screenshots and any confirmation number or email.
- If you cannot cancel online, contact the merchant directly (the company selling the membership) and request cancellation and confirmation in writing.
What happens when you cancel
When you cancel a Centrobill recurring charge via the lookup tool or with the merchant, Centrobill generally stops further recurring billing immediately. Access to the merchant’s service may continue through the end of the paid billing period depending on the merchant’s terms. Centrobill handles payment processing; decisions about access, content, or membership provisions are made by the merchant.
Centrobill may retain transaction and contact data according to its privacy policy; personal information may be stored outside Canada and could be subject to foreign disclosure laws. Keep copies of cancellation confirmations and any correspondence for your records.
Will I get a refund?
Centrobill’s terms indicate membership fees are non‑refundable once paid and cancellations do not automatically entitle you to a refund. Refunds for physical goods or merchant policies must be pursued directly with the merchant because Centrobill acts as the payment processor only. In practice, refunds during an active subscription are generally unlikely unless the merchant agrees to one.
Note that provincial consumer protection laws in Canada can limit or override contractual "no‑refund" clauses in certain circumstances (for example, cooling‑off periods or unfair business practices). If you believe the merchant or processor has acted unlawfully, you can pursue remedies through your card issuer (chargeback) or your provincial consumer protection body - outcomes depend on the specifics of the transaction and local law.
Centrobill plans and pricing
The table below shows approximate, third‑party reported monthly price ranges in USD. Centrobill pricing is customized per merchant and exact Canadian dollar amounts are not publicly listed; treat these rows as estimates only.
| Plan | Price (USD, est.) | Period | Features (approx.) |
|---|---|---|---|
| Standard Monthly | US$14.95 - $29.95 | Monthly | Full site access, HD streaming (approximate) |
| Premium / VIP | US$39.95 - $49.95 | Monthly | 4K downloads, priority support (approximate) |
| Quarterly Bundle | US$39.95 - $89.95 | Every 3 months | Discounted bulk time (approximate) |
Your consumer rights in Canada
Centrobill states compliance with Canadian federal and provincial privacy requirements such as PIPEDA; however, because personal data may be stored or processed outside Canada, foreign disclosure laws may apply. Canadian consumers also benefit from provincial consumer protection legislation that can provide cooling‑off rights, protections against unfair practices, and remedies for misrepresentation.
Contract terms that disclaim refunds may be limited by applicable provincial law. If you believe your statutory rights are engaged (for example, if you were misled about the product or charged after cancelling), you can contact your provincial consumer affairs office or consider a chargeback through your bank. Outcomes vary by province and case details.
Customer experiences
Online reviews for Centrobill are frequently negative: users on review sites such as Trustpilot and Sitejabber report unexpected charges, problems cancelling, unresponsive or rude customer service, and disputes about refunds even after cancellation. There are fewer reliable positive reports tied directly to Centrobill as a processor; many complaints concern the merchant that used Centrobill rather than the processor itself. Use reviews as one input but verify cancellation and billing status directly through the lookup tool and your card statements.
Documentation checklist
- Emails and receipts for the purchase or subscription, including the original confirmation.
- Screenshots of Lookup Purchases results and the "Cancel Recurring" confirmation.
- Card statements showing Centrobill or merchant charges and dates.
- Any written communication with the merchant or Centrobill (emails, chat transcripts).
- Receipt of registered/certified mail (raccomandata A/R) if you send a cancellation letter to the address below.
Common mistakes
Many users try to cancel through the App Store or Google Play; because Centrobill is a third‑party processor, those methods typically do not stop Centrobill charges. Other frequent mistakes include failing to save or screenshot a cancellation confirmation, contacting the wrong party (the app store instead of the merchant or Centrobill), and assuming a single cancellation stops all related merchant accounts. For disputes, users sometimes wait too long before contacting their bank or file chargebacks without the required documentation, which can slow resolution.
Comparative recap
The table below summarizes common methods for stopping Centrobill charges, the likelihood of a refund, and relative difficulty.
| Method | Refund | Difficulty |
|---|---|---|
| CentroHelp / Lookup Purchases (centrohelp.com) | Unlikely (stops future billing; refund only if merchant agrees) | Low |
| Contact merchant directly | Possible (depends on merchant policy) | Medium |
| App Store / Google Play | No (usually will not cancel Centrobill) | Low (easy to try but ineffective) |
| Bank chargeback / dispute | Possible (case‑by‑case; requires documentation) | High |
| Third‑party help (e.g., DoNotPay) | Unlikely to secure refund; may assist with cancellation | Medium |
After cancelling
After you cancel, save confirmation screenshots, any email confirmations, and monitor your card or bank statements to ensure charges stop. If charges continue after cancellation, contact the merchant first and then your card issuer to dispute unauthorized recurring charges. If you need help identifying or cancelling subscriptions, services such as DoNotPay offer cancellation assistance (they are a separate company that can help identify recurring payments).
Useful links: Centrobill lookup/support information is available at centrohelp.com and merchant support pages such as support.modelcentro.com. Centrobill’s terms and privacy policy are at centrobill.com/terms and centrobill.com/privacy-policy. For consumer rights and privacy in Canada, see Government of Canada - Consumer and Office of the Privacy Commissioner of Canada. For DoNotPay assistance see donotpay.com - Centrobill.
Address
If you send a written cancellation or dispute by post, use certified/registered mail (raccomandata A/R) for proof of delivery. Mail to:
CentroBill Ltee
2500‑1751 Rue Richardson
Montréal, QC H3K 1G6, Canada