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Cancel CLEANER GURU
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Cleaner Guru service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cleaner Guru: Easy Method
What is Cleaner Guru
Cleaner Guru is a subscription-based cleaning app offered by Cleaning Guru Inc that provides tools and features for managing cleaning tasks and schedules. It is distributed via iOS (App Store), Google Play, and through web or external purchase links managed by the developer.
How to cancel Cleaner Guru
- Via App Store (iOS): Open your Apple ID account settings on your device or at Apple support, find Subscriptions, locate Cleaner Guru and cancel. You must cancel at least 24 hours before a trial ends or the billing cycle renews. Deleting the app does not cancel the subscription.
- Via Google Play (Android): Open your Google Play account > Subscriptions, locate Cleaner Guru and cancel. Cancel at least 24 hours before the trial or billing cycle renews.
- Via Web / External Purchase: Sign in to your Cleaner Guru account (or follow the external purchase link you received when subscribing) and cancel the subscription there. Cancel at least 24 hours before the trial or billing cycle renews; deleting the app does not cancel.
- By mail (if required or requested): If you need to send a written cancellation, use standard mail or certified letter (raccomandata A/R) to the company’s U.S. address: Cleaning Guru Inc, 4220 E Los Angeles Ave #101, Simi Valley, CA 93063. There is no Canadian postal address identified for cancellations.
What happens when you cancel
When you cancel a Cleaner Guru subscription, the subscription will typically stop auto‑renewal at the next billing date. You will generally retain access to paid features until the end of the current paid period (for example, until the end of the month or year you already paid for). Cancelling does not automatically erase your account or data; data retention and deletion policies are governed by the app’s terms and privacy policy. Deleting the app from your device does not cancel the subscription.
Will I get a refund?
Refunds depend on where and how you purchased the subscription. App Store purchases require refund requests through Apple’s refund process. Google Play purchases require refunds via Google Play’s refund process (the developer may assist but Google handles refunds for its platform). Purchases made via the web or external payment links are generally non‑refundable and non‑exchangeable unless required by applicable law or granted at the company’s discretion. If you believe a legal right to a refund applies in Canada, you can raise that with Cleaner Guru and, if necessary, with local consumer protection authorities.
Cleaner Guru plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Unlimited Access (iOS) | C$11.49 | Likely Monthly | Full access subscription across app functionality |
| Premium (iOS) | C$9.99 to C$54.00 | Unspecified | Premium tier features (details not specified) |
| Cleaner Guru Pro 1 Year (iOS) | C$54.00 | Annual | Pro-level annual subscription |
Your consumer rights in Canada
Under Canadian law, companies cannot contract out of non‑waivable consumer rights. If you believe your statutory rights (for example, rights under provincial consumer protection legislation) have been breached - such as a right to cancel under specific provincial rules or a refund required by law - you may assert those rights. If Cleaner Guru refuses redress that you believe is required by law, you can contact your provincial/territorial consumer protection agency, dispute the charge with your payment provider, or seek other remedies available under Canadian consumer law. Keep records of purchases and communications in case you need to escalate.
Customer experiences
Public reviews include multiple complaints about billing and refund handling. On Trustpilot (Canada) some users report being charged after a “free trial” and experiencing difficulty cancelling or obtaining refunds. Reviews collected on JustUseApp mention crashes, perceived high cost, non‑responsive support, ineffective features, and issues obtaining refunds. These reports indicate that many complaints relate to billing, cancellation and support responsiveness rather than feature functionality alone.
Documentation checklist
- Account email and username used for subscription
- Order receipt or purchase confirmation showing date, amount and platform
- Transaction ID or order number
- Screenshots of subscription settings showing active subscription and cancellation attempts
- Copies/screenshots of cancellation confirmations or error messages
- All correspondence with support (emails, chat transcripts), with dates and times
- Tracking/proof if you send a certified letter (mail receipt and tracking number)
Common mistakes
Common errors include deleting the app but not cancelling the subscription (this does not stop billing), waiting until too close to the renewal moment (the company requires cancellation at least 24 hours before a trial ends or renewal), cancelling through the wrong channel (for example cancelling on the web when the subscription was made via Apple), and failing to keep receipts or cancellation confirmations. Another frequent problem is trying to obtain a refund directly from the developer for purchases made through the App Store or Google Play instead of using the platform’s refund process.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) In‑App Purchase | Request refund via Apple’s refund process (Apple handles refunds) | Moderate |
| Google Play (Android) In‑App Purchase | Request refund via Google Play refund process (Google handles refunds; developer may assist) | Moderate |
| Web / External Purchase | Generally non‑refundable; refunds only if required by law or at company discretion | High |
| Mail / Certified Letter to Developer | No guaranteed refund; useful for formal cancellation records and escalation | High |
After cancelling
After you cancel, keep copies of your cancellation confirmation and payment records. If you need a refund for an App Store purchase, submit a request via Apple’s Report a Problem or Apple Support. For Google Play purchases, follow Google Play’s refund instructions at Google Play Help. For web/external purchases, contact Cleaner Guru support and provide your documentation; note that web purchases are typically non‑refundable unless law or the company permits otherwise. If you cannot resolve the issue with the developer, consider contacting your bank or credit card issuer about a dispute or chargeback and your provincial consumer protection office in Canada. Official Cleaner Guru legal and subscription pages: Terms & Conditions and Subscription Terms. For user experience reports, see the Cleaner Guru pages on Trustpilot (Canada) and JustUseApp.
Address
Cleaning Guru Inc
4220 E Los Angeles Ave #101
Simi Valley, CA 93063
(Use standard mail or certified letter/raccomandata A/R for written cancellation; no Canadian postal address was identified.)