Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Cleanmymac
601 Montgomery Street, Suite 1400
94111 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Cleanmymac service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Cleanmymac: Easy Method
What is Cleanmymac
1. Overview
CleanMyMac is a macOS utility developed by MacPaw designed to free disk space, optimize system performance, remove malware, and protect privacy. It is offered in several purchase models - subscriptions (monthly or yearly), one-time lifetime licenses, and through the Apple App Store or direct from MacPaw.
2. How to cancel Cleanmymac
- App Store subscription (recommended first check): On macOS, open the App Store or System Settings → Apple ID → Subscriptions, find CleanMyMac, then click Cancel Subscription. On an iPhone/iPad, use Settings → [your name] → Subscriptions to cancel. For refunds or billing issues on App Store purchases, go to reportaproblem.apple.com or contact Apple Support.
- Direct MacPaw subscription (purchased on macpaw.com): Sign in at my.macpaw.com or the MacPaw account page, locate your subscription or order, and select Manage or Cancel. If you cannot cancel online, contact MacPaw Support at macpaw.com/support (use the support form, chat, or email options).
- One-time purchase (lifetime license): No auto-renewal - cancellation is not required. For refunds or license issues, contact MacPaw Support or Apple (if bought through the App Store).
- Phone/email/post cancellation fallback: If online cancellation is not possible, contact MacPaw Support or send a signed cancellation letter by registered mail (letter raccomandata A/R) to MacPaw's address (see Address section below). Keep proof of sending and delivery.
3. What happens when you cancel
If you cancel a subscription, the subscription typically remains active until the end of the paid billing period; auto-renewal is turned off so you will not be charged again. A one-time (lifetime) purchase remains usable on the licensed Mac even after you stop using the account because it does not renew.
Cancelling does not automatically delete your MacPaw account or order history; account data such as license keys and order receipts may remain for support and verification. Uninstalling the app from your Mac does not cancel a subscription - cancellation must be done through Apple or MacPaw as described above.
4. Will I get a refund?
Refunds depend on where you purchased CleanMyMac and the reason for the refund. App Store purchases are handled by Apple and refunds are decided case-by-case by Apple’s refund process. If you purchased directly from MacPaw, refunds are subject to MacPaw’s own refund policy and discretion; you must contact MacPaw Support to request one.
Refunds are more likely in cases of duplicate charges, clear technical failures that cannot be resolved, or proven billing errors. Refunds are not guaranteed; documentation (receipts, order numbers, timestamps, communication) improves your chances and speeds processing.
5. Cleanmymac plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| CleanMyMac Plus Monthly (App Store) | C$19.99 | Monthly | All Plus features including malware removal, privacy protection, cloud declutter, space visualization |
| CleanMyMac Yearly / Basic (App Store) | C$49.99 | Annual | Basic cleanup and optimization - Smart Care, junk cleanup, uninstall/update apps, duplicates removal, Mac health monitoring |
| CleanMyMac Plus Yearly (App Store) | C$89.99 | Annual | All Basic features plus cloud declutter, Space Lens, large hidden files finder, malware & privacy protection |
| CleanMyMac X One-Time Purchase (App Store) | C$119.99 | One-time | Lifetime access to current version (one Mac); major version upgrades not included |
| CleanMyMac X One-year Subscription (2022 Black Friday example) | C$38.51 (sale price) | Annual | Standard one-year subscription for 1 Mac |
| CleanMyMac X One-time Purchase (2022 Black Friday example) | C$77.00 (sale price) | One-time | Lifetime access to current version |
6. Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws. You have rights against misleading representations and defective digital goods; remedies vary by province. For billing disputes related to App Store purchases, Apple is the merchant of record and you should work with Apple; for direct purchases, work with MacPaw and, if necessary, your card issuer for chargebacks.
If you believe your consumer rights have been violated or you cannot resolve a refund/repair issue, you can contact federal resources such as the Competition Bureau (competitionbureau.gc.ca) and the Government of Canada consumer pages (canada.ca/en/services/consumer.html). Provincial consumer protection offices can provide guidance and complaint mechanisms specific to your province.
7. Customer experiences
User reports are mixed: many customers cancel easily through Apple’s subscription settings and receive no further charges, while others who purchased directly report needing to contact MacPaw Support to cancel or request refunds. Several customers praise the product’s cleaning and malware features, while others raise concerns about over-aggressive marketing of upsells and confusion over subscription vs one-time license differences.
Typical resolution times vary: App Store-related issues are handled by Apple’s support channels and can be resolved quickly, whereas direct refund or billing disputes with a third-party vendor may take longer and require documentation.
8. Documentation checklist
- Order receipt or invoice (Apple order ID or MacPaw order number)
- Subscription/account email and Apple ID (if applicable)
- License key or activation code (for direct purchases)
- Screenshots of App Store/Subscription entries, billing charges, or error messages
- Dates of purchase, renewal and attempted cancellation
- Copies of any email/chat communications with support and reference numbers
- Proof of registered mail (tracking and delivery receipt) if cancelling by post
9. Common mistakes
A common mistake is uninstalling CleanMyMac and assuming the subscription was cancelled; uninstalling the app does not stop auto-renewal. Another frequent error is contacting the wrong party - Apple manages App Store purchases and must be contacted for refunds and subscription cancellation for App Store-bought licenses, while MacPaw manages direct purchases. Waiting until after an automatic renewal to act can make refunds harder to obtain; check your renewal date ahead of time and cancel a few days before renewal if you no longer want the service.
10. Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store subscription (Apple-managed) | Refunds handled by Apple on a case-by-case basis via reportaproblem.apple.com | Low - cancel via Apple ID subscriptions; refund request through Apple may vary |
| Direct MacPaw subscription (macpaw.com) | Refunds subject to MacPaw’s policy; contact MacPaw Support | Medium - may require support ticket, order verification, and documentation |
| One-time purchase (lifetime license) | No renewal; refund must be requested from the original seller (Apple or MacPaw) and is not guaranteed | Low to Medium - no cancellation needed; refund requests handled per seller policy |
| Cancellation by registered mail (postal fallback) | Refund depends on seller policy; letter provides proof of notice and may help disputes | High - slower, requires proof of delivery and manual follow-up |
11. After cancelling
After you cancel, keep your order receipts, screenshots of the cancellation confirmation, and any reference numbers. If you purchased via the App Store and need a refund or charge dispute, use reportaproblem.apple.com and Apple Support pages such as Manage subscriptions on your iPhone, iPad, and Apple TV. For direct MacPaw issues, use MacPaw Support. If your dispute is unresolved, consider contacting your card issuer for a chargeback and/or your provincial consumer protection office for next steps.
12. Address
MacPaw, Inc., 601 Montgomery Street, Suite 1400, San Francisco, California 94111, United States
If you must send a postal cancellation or a signed refund request, use registered mail (letter raccomandata A/R) and retain the tracking and delivery receipt as proof.