Cancellation service N°1 in Germany
Contract number:
To the attention of:
Cancellation Department – Clue
Adalbertstraße 7‑8
10999 Berlin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Clue service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Clue: Easy Method
What is Clue
Clue is a menstrual cycle and reproductive health tracking app that helps users log periods, symptoms, contraception, fertility and pregnancy-related information. It offers a free tier plus a paid subscription (Clue Plus) with additional features and insights; purchases may be made through the Clue website, Apple App Store, or Google Play Store.
How to cancel Clue
- App Store (iOS): You cannot cancel a subscription inside the Clue app. Open Settings on your iPhone or iPad → tap your name / Apple ID → Subscriptions → select Clue → Cancel Subscription → Confirm. See Clue support (App Store).
- Google Play (Android): Cancel directly in the Play Store app → open Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Clue → Cancel subscription. If the Play Store flow fails, open the Clue app and use the in‑app support contact to request help. See Clue support (Google Play).
- Web subscription (via Clue website / Paddle): Web subscriptions are managed by Paddle. Contact Paddle at help@paddle.com or use Paddle’s chatbot to request cancellation. Note that a cancelled web subscription stays active until the end of the already‑paid period. See Clue support (web subscriptions).
What happens when you cancel
When you cancel, your subscription will not renew at the next billing date but typically remains active until the end of the period you already paid for (for example, until the end of the month or year you paid). You will retain access to Clue features included in your paid tier until that date; after that your account reverts to the free tier. Cancellation stops future automatic charges but does not automatically delete your account or personal data - those remain unless you request account deletion through Clue’s account settings or support channels.
Will I get a refund?
Clue’s general policy is that purchases are non‑refundable except in rare cases. Refunds (partial or full) may be considered within a short window (for example, within 7 days) if the service does not function, and are granted at Clue’s discretion with proof of purchase; processing may take up to 14 days. For App Store purchases you must request a refund directly from Apple (Clue cannot grant or process App Store refunds). For Google Play purchases you can request a refund through Google Play’s refund system or contact Clue support with the transaction ID as an alternative. For web purchases handled by Paddle, refunds and any statutory revocation rights are processed by Paddle. Relevant references: Clue legal, Clue refund article, and Clue Terms.
Clue plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Clue Plus - Monthly | C$9.99 | Monthly | Full access to all tracking modes (e.g. Conceive, Pregnancy), plus insights from wearable data |
| Clue Plus - Annual | C$39.99 | Annual | Full access to all tracking modes (e.g. Conceive, Pregnancy), plus insights from wearable data |
| Clue (Hasbro game) - Base Game | C$6.99 | One‑time purchase | Digital base game for iOS devices |
| Clue (Hasbro game) - Epic Crime Collection | C$49.99 | In‑App Purchase | Adds extra crime scene content |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that cover issues such as automatic renewal, disclosure of terms, and rights to refunds in some circumstances. However, Clue’s published terms and refund information reference German law for web purchases (including a 14‑day right of revocation under German law handled through Paddle). If you purchased through the Apple App Store or Google Play, refunds and cancellations are governed by Apple’s or Google’s policies rather than Clue’s. If you believe a Canadian consumer protection rule applies and your request is denied, you can pursue a complaint with your provincial consumer protection office or via your payment provider; for web purchases you will generally start by contacting Paddle (the payment processor) to assert your rights.
Customer experiences
Reviews from Canadian sources such as GetApp and Capterra are generally positive about Clue’s usability, tracking accuracy and customer service, often giving high ratings for ease of use and value. Negative reports across public forums mention occasional app glitches, frustrations after UI redesigns, perceived removal or paywalling of previously free features (notes, tags), and limited functionality in the free tier. Several users also report aggressive subscription prompts or ads and missing features in the free plan, while others praise the paid feature set. These mixed experiences suggest that while many users find Clue useful, expectations about features and support should be checked against current plan details before subscribing.
Documentation checklist
- Proof of purchase (receipt or transaction email)
- Transaction ID (from Apple, Google Play or Paddle)
- Account email used with Clue
- Date of purchase and billing period
- Screenshots of subscription status or billing entries
- Any prior correspondence with Clue or payment provider
Common mistakes
Avoid attempting to cancel a subscription inside the Clue app when the purchase was made through the App Store or Google Play - those stores control renewals and require you to cancel in their account settings. Don’t assume cancellation includes a refund; cancellation normally stops future charges but does not automatically return paid amounts. Another frequent error is contacting the wrong provider (for example, emailing Clue when the purchase was processed by Paddle) or failing to save receipts and transaction IDs, which slow refund or dispute requests. Lastly, users sometimes miss that web subscriptions may reference German law and the Paddle process for revocation and refunds; reading the purchase confirmation and terms at the time of purchase prevents surprises.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds must be requested from Apple via Apple’s refund system; Clue cannot issue App Store refunds. | Medium (requires Apple support/appeal) |
| Google Play (Android) | Request refund via Google Play Store; alternatively contact Clue support with transaction ID as a secondary route. | Medium (depends on Google’s decision or Clue response) |
| Web (Paddle) | Refunds and 14‑day revocation rights are handled by Paddle; contact help@paddle.com or use Paddle’s chatbot. | Medium (requires contacting Paddle; statutory revocation may apply) |
After cancelling
Keep a copy of your cancellation confirmation and your documentation checklist items. If you need a refund, follow the provider‑specific route: Apple refunds through Apple, Google refunds through Google Play, and web refunds through Paddle. Useful links: Clue cancellation and refund support articles (cancel subscription, refunds), Clue legal page (legal), and Paddle contact (help@paddle.com). If you paid by card and a refund is delayed, monitor your bank statements and follow up with your card issuer if necessary.
Address
For revocation notices under the 14‑day revocation right (web purchases) you may notify BioWink GmbH at the company address; sending registered mail with return receipt provides proof of delivery:
BioWink GmbH, Adalbertstraße 7‑8, 10999 Berlin, Germany