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I hereby notify you of my decision to terminate the contract relating to the Coinbase One service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Coinbase One: Easy Method
What is Coinbase One
Coinbase One is Coinbase’s subscription service that bundles features such as reduced trading fees, enhanced customer support, and other account perks for subscribers. It is offered through Coinbase’s web and mobile app and is billed on a recurring basis according to the plan you select.
How to cancel Coinbase One
- Open Coinbase on the web or in the mobile app, go to Account Settings → Subscription Management, select Coinbase One and choose Cancel. Cancellation can be done anytime but must be completed at least 48 hours before the next renewal to avoid being charged for the next period. Cancellation takes effect at the end of your current billing period; there are no prorated refunds for partially used periods.
What happens when you cancel
When you cancel your Coinbase One subscription it remains active until the end of the current billing period; you retain the subscription benefits until that date. After the billing period ends your subscription benefits will stop and the subscription will not renew. Coinbase will retain account and transaction records in line with its policies and legal requirements; your Coinbase account itself (and any crypto holdings) is unaffected by cancelling the subscription.
Will I get a refund?
Refund eligibility is limited. Annual premium plans are generally not refundable. For non-annual (e.g., monthly) plans you typically keep benefits until the end of the current billing cycle but are not automatically issued a prorated refund. Coinbase may consider refunds only in select cases - for example, when qualifying trading thresholds are met (reports indicate consideration if you traded less than $100 in the current billing cycle for Preferred/Premium plans or less than $25 for Basic plans) and the payment has fully cleared. Partial refunds have also been reported in limited situations for Coinbase One Card holders. These exceptions are discretionary and not guaranteed.
Coinbase One plans and pricing
| Plan | Billing | Price (CAD) | Key features |
|---|---|---|---|
| Basic | Monthly / Annual | Varies | Lower fees, basic support enhancements |
| Preferred | Monthly / Annual | Varies | Reduced fees, priority support |
| Premium | Monthly / Annual | Varies | Highest fee reductions, premium support |
Your consumer rights in Canada
If you are not satisfied with Coinbase’s response to a billing or subscription complaint, you may escalate. If Coinbase does not adequately resolve the matter or fails to respond within 90 days, you can refer the complaint to the Ombudsman for Banking Services and Investments (OBSI) for review. Residents of Québec may use the Autorité des marchés financiers (AMF) mediation services at no cost. Before escalating, document your communications and, when sending formal correspondence to Coinbase, use a tracked/certified delivery method to ensure proof of delivery.
Customer experiences
Public reviews are mixed. Some users find the platform intuitive and reliable for beginners and report generally positive trading experiences. However, other users - particularly in Canada - report slow or unresponsive customer support, problems with account access and ID verification, unexpected charges, and difficulty cancelling trials or obtaining refunds. Some users describe frustrating support interactions where issues were mishandled or escalation was refused.
Documentation checklist
- Account email and Coinbase user ID; subscription receipt or invoice; billing statement showing the charge; screenshots of subscription and cancellation screens; timestamps of cancellation attempts; support ticket IDs and correspondence; proof of cleared payment if seeking a refund; ID verification documents (if related to account access issues); certified mail tracking number (if you send formal written complaints).
Common mistakes
Common errors include cancelling too close to renewal (within the 48-hour window) and being charged for the next period, assuming a prorated refund will be issued after cancellation, not saving receipts or screenshots that show when cancellation was requested, and relying solely on chat support without obtaining a ticket number or written confirmation. Another frequent mistake is not checking whether your plan is annual (typically non-refundable) versus monthly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Web/Mobile Subscription Management | No prorated refund; subscription remains until period end | Easy |
| Contact Coinbase Support (chat/email) | Possible in select cases (small-trade thresholds or cleared payments); discretionary | Medium |
| Formal written complaint (certified/tracked mail to Coinbase) | May assist in escalation and evidencing claims; refund still not guaranteed | Medium - High |
| Escalation to OBSI/AMF | Possible mediated resolution; OBSI/AMF review may lead to compensation where appropriate | High (formal process) |
After cancelling
Keep copies of all receipts, cancellation confirmations, screenshots, and support correspondence. If you believe a refund is justified, contact Coinbase Support first and provide the documentation checklist items. If you do not receive a satisfactory response within 90 days, consider escalating to OBSI or, if you are in Québec, to the AMF. Helpful links: Coinbase Help: https://help.coinbase.com; Coinbase One information: https://www.coinbase.com/one; OBSI: https://www.obsi.ca; AMF (Québec): https://lautorite.qc.ca/en/. When sending formal written complaints to Coinbase, use a tracked/certified delivery method and keep proof of posting and receipt.
Address
Coinbase, Inc., 228 Park Ave S #23008, New York, NY 10003, USA