Opsigelses tjeneste Nr. 1 i United States
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Coinbase One tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
Cancellation Coinbase One: Easy Method
What is Coinbase One
Coinbase One is Coinbase’s subscription service that bundles features such as reduced trading fees, enhanced customer support, and other account perks for subscribers. It is offered through Coinbase’s web and mobile app and is billed on a recurring basis according to the plan you select.
How to cancel Coinbase One
- Open Coinbase on the web or in the mobile app, go to Account Settings → Subscription Management, select Coinbase One and choose Cancel. Cancellation can be done anytime but must be completed at least 48 hours before the next renewal to avoid being charged for the next period. Cancellation takes effect at the end of your current billing period; there are no prorated refunds for partially used periods.
What happens when you cancel
When you cancel your Coinbase One subscription it remains active until the end of the current billing period; you retain the subscription benefits until that date. After the billing period ends your subscription benefits will stop and the subscription will not renew. Coinbase will retain account and transaction records in line with its policies and legal requirements; your Coinbase account itself (and any crypto holdings) is unaffected by cancelling the subscription.
Will I get a refund?
Refund eligibility is limited. Annual premium plans are generally not refundable. For non-annual (e.g., monthly) plans you typically keep benefits until the end of the current billing cycle but are not automatically issued a prorated refund. Coinbase may consider refunds only in select cases - for example, when qualifying trading thresholds are met (reports indicate consideration if you traded less than $100 in the current billing cycle for Preferred/Premium plans or less than $25 for Basic plans) and the payment has fully cleared. Partial refunds have also been reported in limited situations for Coinbase One Card holders. These exceptions are discretionary and not guaranteed.
Coinbase One plans and pricing
| Plan | Billing | Price (CAD) | Key features |
|---|---|---|---|
| Basic | Monthly / Annual | Varies | Lower fees, basic support enhancements |
| Preferred | Monthly / Annual | Varies | Reduced fees, priority support |
| Premium | Monthly / Annual | Varies | Highest fee reductions, premium support |
Your consumer rights in Canada
If you are not satisfied with Coinbase’s response to a billing or subscription complaint, you may escalate. If Coinbase does not adequately resolve the matter or fails to respond within 90 days, you can refer the complaint to the Ombudsman for Banking Services and Investments (OBSI) for review. Residents of Québec may use the Autorité des marchés financiers (AMF) mediation services at no cost. Before escalating, document your communications and, when sending formal correspondence to Coinbase, use a tracked/certified delivery method to ensure proof of delivery.
Customer experiences
Public reviews are mixed. Some users find the platform intuitive and reliable for beginners and report generally positive trading experiences. However, other users - particularly in Canada - report slow or unresponsive customer support, problems with account access and ID verification, unexpected charges, and difficulty cancelling trials or obtaining refunds. Some users describe frustrating support interactions where issues were mishandled or escalation was refused.
Documentation checklist
- Account email and Coinbase user ID; subscription receipt or invoice; billing statement showing the charge; screenshots of subscription and cancellation screens; timestamps of cancellation attempts; support ticket IDs and correspondence; proof of cleared payment if seeking a refund; ID verification documents (if related to account access issues); certified mail tracking number (if you send formal written complaints).
Common mistakes
Common errors include cancelling too close to renewal (within the 48-hour window) and being charged for the next period, assuming a prorated refund will be issued after cancellation, not saving receipts or screenshots that show when cancellation was requested, and relying solely on chat support without obtaining a ticket number or written confirmation. Another frequent mistake is not checking whether your plan is annual (typically non-refundable) versus monthly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Web/Mobile Subscription Management | No prorated refund; subscription remains until period end | Easy |
| Contact Coinbase Support (chat/email) | Possible in select cases (small-trade thresholds or cleared payments); discretionary | Medium |
| Formal written complaint (certified/tracked mail to Coinbase) | May assist in escalation and evidencing claims; refund still not guaranteed | Medium - High |
| Escalation to OBSI/AMF | Possible mediated resolution; OBSI/AMF review may lead to compensation where appropriate | High (formal process) |
After cancelling
Keep copies of all receipts, cancellation confirmations, screenshots, and support correspondence. If you believe a refund is justified, contact Coinbase Support first and provide the documentation checklist items. If you do not receive a satisfactory response within 90 days, consider escalating to OBSI or, if you are in Québec, to the AMF. Helpful links: Coinbase Help: https://help.coinbase.com; Coinbase One information: https://www.coinbase.com/one; OBSI: https://www.obsi.ca; AMF (Québec): https://lautorite.qc.ca/en/. When sending formal written complaints to Coinbase, use a tracked/certified delivery method and keep proof of posting and receipt.
Address
Coinbase, Inc., 228 Park Ave S #23008, New York, NY 10003, USA