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Cancel CONCORD
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Concord service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Concord: Easy Method
What is Concord
Concord is a contract management and e-signature platform used to create, negotiate, sign, and store agreements. It offers tiered subscription plans with features such as e-signatures, collaboration tools, templates, AI-assisted features and integrations, billed in USD and managed through a company account.
How to cancel Concord
- Web (Concord platform): Sign in to your Company Settings, open the Subscription tab and select "Request Cancellation." You must submit the cancellation request at least 60 days before the start of your next billing cycle.
- Email: Send a cancellation request to support@concord.app and include your company name, account or billing ID (if available), the subscription plan, and the date you want cancellation to take effect. Keep a copy of your sent email and any replies as proof.
- App Store or Google Play: Concord’s documentation does not provide App Store or Google Play cancellation instructions; the official process requires the web/email method described above.
- Phone or postal request: Some local Concord entities or reseller arrangements may accept phone or mailed cancellation notices; these are not described in the official help resources. If you use phone/post, follow up immediately by email and retain proof of the request.
What happens when you cancel
When Concord receives and accepts a valid cancellation request, your subscription will not renew at the next renewal date. You generally retain access to your account and its features through the end of the current Subscription Term. Concord’s policies indicate the final invoice will cover the full current Subscription Term even if you cancel before the term ends. You should export or back up any documents or data you need before the end of your access period.
Will I get a refund?
Concord’s published policies state that refunds or credits are not issued for early termination, unused time, or partial months, except where required by applicable law. Your final invoice will generally cover the full current Subscription Term even after cancellation. The Terms of Service do include an exception: if Concord terminates the agreement under certain provisions, Concord may refund any prepaid fees for the remainder of the ongoing Subscription Term. There is no explicit 14-day cancellation or refund right referenced in the available Concord materials.
Concord plans and pricing
| Plan | Price (USD) | Billing Period | Included / Key Features |
|---|---|---|---|
| Essentials | US$499.00/month | Billed annually (price shown monthly); includes 5 users; US$49/user/month additional | AI Copilot & extraction; unlimited documents & e-signatures; collaboration tools; deadline reminders; amendment management |
| Business | US$899.00/month | Billed annually (price shown monthly); includes 5 users; US$69/user/month additional | All Essentials features, plus intake forms; approval workflows; custom roles/teams; customized reports; integrations |
| Enterprise | US$1,299.00/month | Billed annually (price shown monthly); includes 5 users; US$89/user/month additional | All Business features, plus clause library; subsidiary management; bulk send; API access; custom branding |
Note: Pricing is listed in USD; Concord does not provide specific CAD pricing in the available materials. Local CAD charges depend on the USD - CAD exchange rate and your billing provider.
Your consumer rights in Canada
The materials provided by Concord do not reference an explicit statutory 14‑day cancellation or refund right. In Canada, consumer protections vary by province and by the type of product or service; some jurisdictions provide remedies for unfair practices or require certain disclosures. Where Concord’s policy declines refunds, Canadian law may still provide rights in specific circumstances (for example, misrepresentation or prohibited business practices). If you believe your consumer rights have been breached, consider contacting your provincial consumer protection office or seeking independent legal advice.
Customer experiences
Public reviews of Concord show many positive comments - a 4.6‑star average on Capterra from several hundred reviews praising ease of use, quick signing and good customer service. Some Trustpilot reviews for related Concord services (such as Concord Commission Advance) note fast processing and reasonable fees. Negative feedback includes reports of limitations in template editing, confusing status features, and some one‑star usability complaints. There is limited Canada‑specific review data for the core Concord contract service in the available sources.
Documentation checklist
- Company name and account/billing ID (if available)
- Registered account email and username
- Subscription plan name and current Subscription Term dates
- Date and method of the cancellation request
- Copies/screenshots of confirmation pages, emails, or support replies
- Copies of the most recent invoices and payment receipts
Common mistakes
Frequently made errors include missing the required cancellation window (Concord requires at least 60 days’ notice before the next billing cycle), assuming App Store or Google Play cancellation will stop a directly billed Concord subscription, and expecting a refund for unused time despite Concord’s no‑refund policy. Others fail to retain written proof of cancellation or neglect to confirm that the cancellation was accepted, which makes dispute resolution harder.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Subscription tab) / Email (support@concord.app) | No refunds for early termination or unused time except as required by law; final invoice covers full term | Easy - follow Subscription tab or email support; allow 60 days’ notice |
| App Store / Google Play | Not supported by Concord documentation; follow web/email process instead | Unsupported - do not rely on app‑store cancellation to stop a web‑billed subscription |
| Phone / Postal (local requests) | Same refund stance applies; refunds unlikely unless required by law or Concord terminates | Varies - may require follow‑up by email and proof of delivery |
After cancelling
After you submit a cancellation request, keep copies of all correspondence and check your account for confirmation and the final invoice. Export any contracts, templates or documents you need before access ends. If you have questions or do not see confirmation, follow up with support@concord.app. For more information, consult Concord’s Help Center and Terms of Service pages: https://www.concord.app/help and https://www.concord.app/terms.
Address
Concord (local contact information listed in available notes): 2 Thorncliffe Park Drive, Unit #34, Toronto, ON M4H 1H2, Canada. For official support, email support@concord.app. A direct phone number was not provided in the official cancellation materials; if you find a local phone contact, follow up by email and retain proof of your cancellation request.