Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Covenant Eyes
P.O. Box 637
48867 Owosso
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Covenant Eyes service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Covenant Eyes: Easy Method
What is Covenant Eyes
Covenant Eyes is a subscription service that provides internet accountability and filtering tools intended to help users monitor and limit access to pornography and other content. It reports device activity to designated accountability partners and offers app- and web-based clients that run on multiple devices.
The company is U.S.-based and bills in U.S. dollars when purchased through its website; Canadian customers should expect billing and cancellation to follow the provider’s U.S. operations and terms.
How to cancel Covenant Eyes
- Prepare account details: have the account email, username, and billing/payment information ready.
- Try online first: sign in at https://www.covenanteyes.com, go to Account/Billing, and follow the offered cancellation flow. Note whether the site shows a next renewal date or cancellation confirmation screen.
- If you cannot cancel online, contact Covenant Eyes support by email or phone (use contact info on their site). Save copies/screenshots of any chat, email threads, or support ticket numbers.
- As a last resort, send a signed cancellation letter to the company’s mailing address (see Address section). Use an internationally trackable registered-mail service that provides delivery confirmation (for example, a tracked and signed service; some customers use “registered mail” services such as raccomandata A/R when shipping internationally) to create proof of delivery. Keep the tracking number and delivery receipt.
- If billed through Apple App Store or Google Play, cancel the subscription in your Apple ID or Google Play subscriptions - cancelling the app or deleting the account will not stop store-based renewals.
- After any cancellation attempt, request and keep a written confirmation (email or screenshot) that the subscription is cancelled and that no further renewals will occur.
What happens when you cancel
When cancellation is processed, your access to premium features typically continues until the end of the current paid billing period. After that date the service should stop reporting and filtering features tied to a paid subscription will cease. Account data (reports, history) are stored per Covenant Eyes’ data retention policies; cancellations do not always mean immediate deletion of stored reports - check their privacy policy and request deletion explicitly if needed.
Cancellations do not automatically remove local app installations; you may need to uninstall or sign out of apps on your devices. If you cancelled through an app store, the app-store subscription governs the end date - confirm the next renewal date in your store account.
Will I get a refund?
Refunds are handled by Covenant Eyes according to their terms of service and billing policies. In many cases, subscriptions billed annually or outside of a free trial are non-refundable once the billing period has started, but exceptions may be made for unauthorized charges, duplicate billing, or billing errors. Timing matters: requesting a refund shortly after an unwanted renewal and providing supporting evidence increases the chances of a favorable outcome.
If you paid via Apple App Store or Google Play, any refund request for a store-based charge typically must go through Apple or Google rather than Covenant Eyes. If you believe a charge was unauthorized, you can also contact your bank or credit-card issuer to dispute the charge as a separate avenue.
Covenant Eyes plans and pricing
| Plan | Price (observed for Canada) | Period | Notes / Features |
|---|---|---|---|
| Annual (via web, USD 165) | ≈ C$238 - C$244 total (~C$20+/mo) | Annual | Full subscription (unlimited devices, up to 10 users) - per user report |
Your consumer rights in Canada
Canadian consumer protection is mostly provincial and varies across provinces and territories. There is no single national “cooling-off” right that applies to all online subscriptions; however, consumers are protected against unfair practices, misrepresentation, and unauthorized charges. If you are charged without your consent, you can dispute the charge with your payment provider and may have rights under federal and provincial laws against deceptive practices.
If you used a credit card, contact your card issuer to ask about disputing unauthorized or erroneous charges. If you paid through Apple or Google, their store policies and refund procedures apply. For persistent issues, you can contact provincial consumer protection offices or relevant federal resources for guidance and complaint submission.
Customer experiences
User reports are mixed. Many customers find cancellation straightforward when done through the Covenant Eyes website or via the in-account cancellation flow and receive confirmation immediately. Others report delays contacting U.S.-based support or receiving charges that post after an attempted cancellation because the cancellation was not confirmed or was made through the wrong channel (for example, cancelling an app but not the store subscription).
Some customers have had success obtaining refunds for unauthorized or accidental renewals, while others report denials for refunds when the billing period had already begun. Keeping clear documentation and contacting your payment provider when needed are common themes among successful resolutions.
Documentation checklist
- Account email/username, subscription plan, and renewal date
- Proof of payment (receipt, card statement showing the Covenant Eyes charge)
- Copies/screenshots of cancellation attempts, account pages, or in-app subscription screens
- All support emails, ticket numbers, chat transcripts, and phone-call notes
- Registered-mail tracking number and delivery receipt if you sent a physical cancellation letter
Common mistakes
One frequent error is assuming uninstalling the app cancels the paid subscription - it does not for app-store subscriptions. Another common mistake is cancelling in the wrong place: if you subscribed via the Apple App Store or Google Play, you must cancel from that store, not only via the Covenant Eyes website. Users also sometimes rely on verbal confirmations or forget to save confirmation emails and later have difficulty proving cancellation.
International mailing mistakes occur when customers send letters without tracking or proof of delivery to a U.S. P.O. Box; this can leave you without evidence if Covenant Eyes disputes receipt. Finally, waiting too long after renewal to request a refund reduces the chances of a full refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Covenant Eyes website (Account/Billing) | Refunds case-by-case; easier to document; may be limited after renewal | Low |
| Contact support by email/phone | Possible for billing errors or unauthorized charges; depends on timing and evidence | Medium |
| Send signed cancellation letter by registered mail | Does not guarantee a refund but provides strong proof of notice for disputes | Medium - High (international postage and time) |
After cancelling
After you cancel, keep all confirmation emails, screenshots, and postal receipts. Monitor your bank and card statements for at least one full billing cycle to confirm no further charges occur. If you see an unexpected charge, contact Covenant Eyes support immediately and file a dispute with your payment provider if necessary.
Helpful resources: Covenant Eyes support and billing pages for account-specific steps, and Canadian government consumer pages for dispute and complaint guidance. If you used Apple or Google to subscribe, check their refund and subscription management pages for next steps.
Useful links (general): Covenant Eyes Support, Government of Canada - Consumer services, and your card issuer’s dispute/chargeback guidance available on your bank’s website.
Address
P.O. Box 637, Owosso, MI 48867, USA
If you send a physical cancellation letter from Canada, use an internationally trackable registered-mail service and keep the tracking number and proof of delivery. International delivery times and customs processing can add delay, so plan accordingly.