Cancellation service N°1 in Switzerland
Contract number:
To the attention of:
Cancellation Department – Cvhelp
General-Guisan-Strasse 6
6300 Zug
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Cvhelp service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Cvhelp: Easy Method
What is Cvhelp
Cvhelp is an online service that assists users in creating, optimizing and managing professional CVs and related application materials using templates and AI-powered tools. The service offers subscription plans and one-off CV-writing services intended to improve employability and application success.
How to cancel Cvhelp
- Via the web app: Sign in to your Cvhelp account, go to your profile or Subscription section and click the "Cancel Subscription" button. See the official guidance: Cancel Subscription instructions.
- Email: Send a clear cancellation request to customerservice@cvhelp.co.uk. Include your account email, subscription plan, and the date you want the cancellation to take effect.
- Postal mail: Mail a written cancellation request to General‑Guisan‑Strasse 6, 6300 Zug, Switzerland. Include your full name, account email, and subscription details.
- Note on App Store / Google Play: Cvhelp’s public guidance points to website-managed cancellations; if you subscribed through Apple or Google, check those platform subscriptions as they may require cancellation via your Apple ID or Google Play account.
What happens when you cancel
When you cancel a Cvhelp subscription it typically stops automatic renewals going forward; you should retain access to paid features until the end of your already‑paid billing period. Cancellation does not necessarily delete your account or personal data immediately - Cvhelp’s retention and deletion practices are governed by their privacy policy, so if you need data removal request that explicitly when you contact support.
Will I get a refund?
Cvhelp’s stated policy offers a full refund if you request it within 14 days of purchase (no questions asked) for payments made within the last 90 days. To request a refund you can contact the support team via the Contact Us page or email support@cv.co. Outside the 14‑day window refunds are not guaranteed and are generally at the company’s discretion; refunds for subscriptions billed via Apple or Google may need to be handled through those platforms’ refund processes.
Cvhelp plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| CV Unlocked - Standard | C$100/month (incl.13% HST) | Monthly | 40 job applications/month; ATS-optimized resume & tailored cover letter; job tracker; shared custom folder; email support |
| CV Unlocked - Premium | C$150/month (incl.13% HST) | Monthly | All Standard features plus 60 job applications/month; LinkedIn optimization; interview prep; advanced resume tools; priority HR support |
| CVBolt - Basic (7 days) | C$2.50 (one-time) | 7 days | Unlimited resumes & cover letters; AI recommendations; AI import; unlimited downloads |
| CVBolt - Premium (1 month) | C$7.50 (one-time discounted) | One month | Same as above |
| CVBolt - Premium (1 year) | C$30 (one-time discounted) | One year | Same as above |
| TrueCV - Entry | Try C$9; full C$149 | One-off service | ATS-ready Canada resume PDF; keywords; 2-hour turnaround |
| TrueCV - Medium | Try C$19; full C$249 | One-off service | Keyword-optimized CV; formatting refresh; 2-hour turnaround |
| TrueCV - Senior | Try C$29; full C$349 | One-off service | Senior-level formatting & tone; keyword map; 2-hour turnaround |
| TrueCV - Executive | Try C$39; full C$499 | One-off service | Executive narrative & positioning; board-level framing; 2-hour turnaround |
Your consumer rights in Canada
Under Canadian consumer protection principles, businesses must clearly communicate cancellation and refund terms for digital subscriptions. A 14‑day full‑refund window aligns with common cooling‑off expectations. If you purchased through Apple App Store or Google Play, platform rules and refund processes may apply instead of Cvhelp’s direct policy. Provincial rules (for example, Quebec’s consumer protection laws) may provide additional rights, such as clear disclosure requirements and remedies for unfair practices. Keep records of your purchase and cancellation request if you need to escalate.
Customer experiences
Reviews show a mixed picture: many users praise Cvhelp’s ease of use and the speed with which AI tools generate professional CVs, while a number of negative reports focus on difficulties cancelling subscriptions, unexpected or recurring charges, and unsatisfactory support responses when users try to cancel. These mixed experiences suggest it’s important to keep clear documentation of cancellations and refund requests.
Documentation checklist
- Account email and username; subscription plan name; order/transaction ID; purchase date and amount
- Screenshots of your subscription page and billing history; copies of any emails exchanged with support
- Proof of payment (bank/credit card statement) showing the charge; date you requested cancellation
- Postal mail proof (tracking receipt) if you send a written cancellation by post
Common mistakes
Users often assume cancelling on the website will automatically cancel a subscription billed by Apple or Google; failing to cancel in the correct place can lead to continued charges. Another common error is not keeping confirmation of cancellation or refund correspondence, which makes disputes harder to resolve. Sending requests to the wrong support address or omitting key account identifiers (email, order ID) can delay processing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (web app) cancellation | Refund possible within 14 days via support | Low - immediate if you can access the account |
| Email to customerservice@cvhelp.co.uk | Refund possible within 14 days; request via support | Medium - depends on response time |
| Postal mail to company address | Refund possible within 14 days if requested; slower process | High/Slow - slower confirmation and processing |
| App Store / Google Play | Platform-dependent refunds and policies | Varies - may be more difficult to secure a refund through the platform |
After cancelling
After you submit a cancellation request, monitor your email (including spam/junk folders) for confirmation and retain that confirmation until any applicable billing cycle ends. If you want a refund, contact support promptly (within 14 days of purchase where possible) and include the documentation checklist items. For guidance and support use the Cvhelp help articles and contact pages linked below.
Helpful links: How do I cancel my subscription?, Refund policy, How to request a refund, and user feedback examples: Trustpilot - positive reviews and Trustpilot - negative feedback.
Address
Postal: General‑Guisan‑Strasse 6, 6300 Zug, Switzerland
Support emails: customerservice@cvhelp.co.uk (cancellations); support@cv.co (refund requests)