Cancellation service N°1 in Romania
Contract number:
To the attention of:
Cancellation Department – Cyberghost
68 Polona St.
010494 Bucharest
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Cyberghost service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Cyberghost: Easy Method
What is Cyberghost
CyberGhost is a commercial virtual private network (VPN) service that encrypts your internet connection and routes traffic through remote servers to improve privacy, security, and geo-unblocking. It offers apps for Windows, macOS, iOS, Android and other platforms, and sells monthly, multi‑month and multi‑year subscriptions with varying promotional prices.
How to cancel Cyberghost
- Web (direct purchase): Log into account.cyberghostvpn.com → My Subscriptions → Cancel Subscription. This disables auto‑renewal but does not automatically issue a refund; you must contact CyberGhost support (email or live chat) for refunds within the applicable money‑back period.
- Apple App Store (iOS/macOS): Cancel via Apple: Settings → Apple ID → Subscriptions → select CyberGhost → Cancel Subscription. If you need a refund, request it from Apple through Apple’s Report a Problem; CyberGhost’s guarantee does not apply to App Store purchases.
- Google Play Store (Android): Cancel via Play Store → profile → Payments & subscriptions → Subscriptions → select CyberGhost → Cancel Subscription. Refunds for purchases made through Google Play must be requested through Google Play support; CyberGhost cannot process Google Play refunds directly.
- Registered‑mail option (recommended if you want proof): If you prefer a written cancellation with delivery proof, send a signed notice to CyberGhost’s primary address (see final section) by registered mail and keep the receipt/tracking.
What happens when you cancel
Cancelling a subscription typically disables automatic renewal at the end of the current billing period; you generally retain VPN access until the paid period expires. Cancellation via the account portal does not automatically delete your CyberGhost account or customer data - those remain unless you request deletion separately.
If you cancel on a platform (Apple/Google), that platform controls renewal and billing; CyberGhost cannot cancel or refund App Store/Google Play charges directly. Keep records of cancellation confirmations and any chat or email transcripts in case of disputes.
Will I get a refund?
If you bought directly from CyberGhost’s website, their published commercial policy offers a 14‑day money‑back guarantee for monthly plans and a 45‑day money‑back guarantee for longer plans (6 months, 2 years, promotional multi‑year plans). Canceling auto‑renewal alone does not automatically trigger a refund - you must contact CyberGhost support (email or live chat) and request the refund within the applicable window.
Purchases made through the Apple App Store or Google Play are subject to those stores’ refund processes. CyberGhost’s direct money‑back guarantee does not apply to App Store/iTunes purchases, and CyberGhost cannot directly process Google Play refunds; you must follow Apple/Google refund mechanisms.
Cyberghost plans and pricing
| Plan | Price (approx., CAD) | Period | Features |
|---|---|---|---|
| 1‑Month Plan | CA$17.67 per month (approx.) | Monthly | Full access, billed monthly |
| 6‑Month Plan | CA$9.51 per month (approx.) - billed CA$57.04 every six months | 6 Months | Full access, billed semi‑annually |
| 2‑Year + 2‑Month Plan | CA$2.98 per month (approx.) - billed CA$77.46 for ~26 months | 2 Years + 2 Months | Full access, multi‑year discounted plan |
| 2‑Year Plan (estimate) | CA$2.99 per month + 2 months free (estimate) | 2 Years | Full access, long‑term promotional rate |
| 1‑Year Plan (comparison) | CA$4.83 per month (approx., 71% off) | 1 Year | Full access, annual subscription |
Prices are approximate, based on published conversions and comparisons (late 2025); taxes may apply and promotional offers change frequently.
Your consumer rights in Canada
Canada does not provide a mandatory EU‑style statutory "cooling‑off" revocation period for digital subscriptions; CyberGhost’s 14‑ and 45‑day money‑back guarantees are voluntary commercial policies rather than Canada‑mandated rights. If you have a consumer dispute, you can contact your bank or card issuer about a chargeback, or file a complaint with your provincial consumer protection office, but statutory refund rights for digital subscriptions are limited.
Customer experiences
User reviews are mixed: many customers praise CyberGhost for speed, ease of use, intuitive UI and value for money, noting reliable connections and good device support. Conversely, common negative reports include confusion around billing and cancellation, delays or difficulty obtaining refunds (especially for purchases via app stores), slow or unsatisfactory customer support responses, and occasional post‑cancellation billing issues.
Documentation checklist
- Account email and username; order number or invoice/receipt; payment method (last 4 digits); purchase and renewal dates.
- Screenshots of subscription page, cancellation confirmation or lack thereof, and any error messages.
- Chat transcripts, support emails, and registered‑mail receipt or tracking number if used.
- Bank or card statements showing the charge(s) you are disputing (screenshot or PDF).
Common mistakes
Many users assume that cancelling a subscription in the app store or portal automatically generates a refund; it usually only stops future renewals. Others fail to note the purchase channel (direct vs App Store/Google Play), then contact CyberGhost for refunds that only Apple/Google can process. Missing the published refund window, not saving cancellation proof, and not checking which account/email was used for purchase are frequent issues that complicate refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via CyberGhost website) | Refund possible from CyberGhost if requested within 14 days (monthly) or 45 days (longer plans). | Low - Medium (contact support; keep documentation) |
| Apple App Store (iOS/macOS) | Refunds must be requested from Apple via their Report a Problem system; CyberGhost guarantee does not apply. | Medium (Apple handles refunds per its policies) |
| Google Play Store (Android) | Refunds must be requested through Google Play support; CyberGhost cannot issue Google Play refunds. | Medium - High (Google Play policies and timing vary) |
After cancelling
After you cancel, keep the cancellation confirmation and any refund correspondence. If you bought directly and are seeking a refund, contact CyberGhost support promptly via their support page or live chat and provide the documentation from the checklist. If the purchase was through Apple or Google, use Apple’s refund tool or Google Play refund support. Monitor bank/card statements for the refund credit and, if necessary, discuss chargeback options with your card issuer.
Address
CyberGhost S.R.L., 68 Polona St., District 1, 010494 Bucharest, Romania