Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Cypress
3066 Beta Avenue
V5G 4K4 Burnaby
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Cypress service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Cypress: Easy Method
What is Cypress
Cypress can refer to different businesses depending on context: one is a vendor of custom wood windows and doors that sells bespoke physical products and operates under specific order and production terms; another is Cypress Learning Solutions, Inc. (branded as Reply Intelligence), which offers subscription-based software services for testing/automation. This guide covers how to cancel either type of Cypress product or service in Canada and what to expect.
How to cancel Cypress
- Identify which Cypress product you purchased (custom wood windows & doors or a Reply Intelligence subscription) and gather your agreement/order number, invoice, payment method, and any production or delivery dates.
- Prepare a clear written cancellation notice including: your full name, contact information, order/agreement number, date of agreement, statement that you are cancelling, and whether you request a refund or confirmation of account termination.
- Send the notice by registered mail (raccomandata A/R) or another tracked method to ensure proof of delivery; for formal requests use the corporate/head office address: 3066 Beta Avenue, Burnaby, BC V5G 4K4, Canada. Also email the vendor’s customer support and attach a copy of your written notice where possible.
- Keep copies of everything: the written notice, tracking/registered-mail receipt, emails, and any vendor replies. Ask the vendor for written confirmation of cancellation and, if applicable, the refund timeline.
What happens when you cancel
If you cancel a custom goods order (Cypress custom wood windows & doors) within the vendor’s allowed window, production should be stopped if it has not begun; access to physical goods and scheduled installation may be cancelled and the vendor will process any eligible refund. For subscription services (Cypress Learning Solutions / Reply Intelligence), cancelling generally terminates future billing and may immediately or at period end suspend access and data, depending on the vendor’s policies. In all cases you should receive written confirmation showing cancellation date, any outstanding obligations, and next steps for return or data export.
Will I get a refund?
Refund eligibility depends on which Cypress product you purchased and the timing of the cancellation. For custom wood windows & doors, the vendor’s terms permit cancellation within 5 business days of agreement execution before production begins; refunds are issued back to the original payment method no later than 30 days after the vendor acknowledges the cancellation. Customers typically bear return shipping costs unless goods are non-bespoke or installed exceptions apply. For the Reply Intelligence subscription, you may cancel at any time but refunds are generally not available for a monthly fee already paid; access and data may be discontinued on cancellation. Always check the vendor’s posted terms for the specific transaction: Cypress (custom goods) terms and Reply Intelligence terms.
Cypress plans and pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Varies | Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumers do not automatically have a 14-day cooling-off right for digital goods or software subscriptions under federal law; refund and cancellation rules for digital content are generally governed by the merchant’s terms unless provincial laws provide other protections. Vendors are required to disclose cancellation and refund terms clearly before purchase; unfair or deceptive terms may be challengeable under provincial consumer protection statutes. If you believe a vendor is not following its disclosed policy, keep documentation and consider contacting your provincial consumer protection office or your payment provider to dispute the charge.
Customer experiences
Public reviews show a mix of positive and negative experiences. Users on review platforms praise Cypress (software) for ease of setup, helpful documentation, debugging features like time-travel and screenshot capture, and strong community support. Criticisms include performance issues on very large projects, limited browser support, CI debugging complexity, iframe limitations, and occasional non-intuitive structure. Separately, some review-platform discussions raise concerns about review-management practices on third-party sites; use a range of sources when judging reputation. See sample reviews: Capterra Canada and community discussion references such as related Reddit discussion.
Documentation checklist
- Signed agreement or order confirmation, invoice number, payment proof, production/installation schedule (if any), written cancellation notice, proof of registered-mail delivery or tracking, email correspondence with vendor, and screenshots of any relevant account pages.
Common mistakes
Customers often assume a blanket cooling-off right applies to all purchases; for digital subscriptions this is frequently not the case, so always confirm the vendor’s stated policy before purchase. Another common error is relying on an unconfirmed phone cancellation - always follow up in writing and obtain written confirmation. For custom goods, attempting to cancel after production has started can lead to denied refunds or restocking/return charges; check production timelines and act within the vendor’s stated cancellation window. Finally, not keeping proof of delivery when sending written notices (registered mail) makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Custom wood windows & doors (Cypress vendor) | Refunds possible if cancelled within 5 business days before production; refunded to original payment method within 30 days after acknowledgment; return shipping usually charged to customer. | Medium - High (time-sensitive; production cutoff; potential return logistics). |
| Subscription (Cypress Learning Solutions / Reply Intelligence) | No refund for a monthly fee already paid; can cancel anytime to stop future billing; access/data may be terminated per vendor policy. | Low (self-service cancellation typical; limited refund options). |
| Registered-mail written cancellation to corporate address | Method ensures proof and helps trigger vendor processes; refund outcome depends on product/service terms. | Low - Medium (requires preparation and postal tracking). |
After cancelling
Keep all cancellation confirmations and monitor your payment method for the refund timeline stated by the vendor (custom goods: within 30 days of acknowledgement). If a refund is not received within the vendor’s stated timeframe, contact the vendor with your documentation and, if needed, raise a dispute with your card issuer or payment provider. For unresolved consumer disputes, consider contacting your provincial consumer protection office. Helpful links: vendor terms for custom goods (Cypress terms), subscription terms (Reply Intelligence terms), and the user review summary page (Capterra Canada).
Address
Corporate / Head Office (use for registered-mail cancellation): 3066 Beta Avenue, Burnaby, BC V5G 4K4, Canada