Cancellation service N°1 in China
Contract number:
To the attention of:
Cancellation Department – Dreame
17th Floor, Leighton Centre, 77 Leighton Road
Causeway Bay
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dreame service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Dreame: Easy Method
What is Dreame
Dreame (Dreame Technology / Dreametech) is a consumer electronics brand best known for cordless vacuum cleaners, robot vacuums, air purifiers and related accessories. In Canada Dreame sells directly through its local website and through third‑party channels; support, returns and warranty handling are managed through Dreame’s Canada pages and customer service contacts.
How to cancel Dreame
- If you ordered on the Dreame Canada official site: email Dreame support (preferably support.na@dreame.tech) with your order number and cancellation request; you can also call +1 (866) 977-5177 (Mon - Sat 9:00 - 21:00, Sun 9:00 - 12:00 EDT) or use Live Chat on the Dreame Canada website. If the request is received within 2 - 3 business days and the order has not shipped Dreame will normally cancel and issue a full refund; if the package has already shipped they will attempt to intercept with the courier or instruct you to follow the returns process after delivery.
- If you purchased via Apple App Store or Google Play (subscriptions or in‑app purchases): cancel through your Apple or Google account subscription management (Dreame’s Help Center does not provide Canada‑specific subscription cancellation flows). Use the App Store / Google Play account settings to stop renewals and request refunds from the store if needed.
- If you prefer a written trail, use email as the primary method so you receive confirmation; follow up by phone or Live Chat if you do not get a written reply within 48 - 72 hours.
What happens when you cancel
For physical orders cancelled before shipment Dreame normally processes a full refund to your original payment method and sends a confirmation email. If the order has already shipped, Dreame will try to intercept the parcel; if interception fails you will typically need to refuse delivery or use Dreame’s returns process once you receive the item. For subscription purchases made through Apple or Google, cancellation via the store prevents future renewals but refunds and adjustments are handled by Apple/Google’s refund procedures.
Cancelling stops future shipments or renewals but does not automatically remove account data. If you need account closure or data deletion, request this explicitly in writing to Dreame support and keep copies of all communications.
Will I get a refund?
Dreame Canada’s published policy allows a 30‑day no‑reason return window from date of receipt (or purchase/delivery date) when you have valid proof of purchase and the item is in original condition; refunds are processed within 14 calendar days after Dreame receives and inspects the returned item. If you cancel an order before it ships, Dreame states they issue a full refund to your account and notify you by email. For non‑defective (no‑reason) returns customers usually pay return shipping; Dreame covers return shipping for quality defects. Purchases through the App Store or Google Play are subject to Apple’s or Google’s refund and cancellation policies, not Dreame’s website policy.
Exceptions and practical notes: refunds may be delayed if the returned product is not in original condition, missing accessories, or if Dreame needs to inspect the item. Dreame’s policy pages do not reference statutory provincial "cooling‑off" periods; consumer rights under provincial law may still apply in specific cases.
Dreame plans and pricing
| Plan / Product | Price | Billing |
|---|---|---|
| Website orders & products | Varies | Varies |
| App Store / Google Play purchases | Varies | Varies |
| Extended warranty (US only) | Varies | Varies |
Your consumer rights in Canada
Dreame’s own policy provides a 30‑day return window and 14‑day refund processing after inspecting returns, but it does not substitute for statutory protections under Canadian or provincial consumer protection laws. Rights and remedies (including implied warranties, merchantability, or specific provincial cooling‑off periods) differ by province - Quebec and other provinces have distinct rules for distance and online sales. Keep proof of purchase and all communications; if you believe Dreame has not complied with its stated policy or applicable law you can contact your provincial consumer protection office or consider payment‑dispute options through your card issuer.
Customer experiences
Reported experiences are mixed. Some Canadian customers report smooth returns and replacements: for example, a Reddit user in Toronto successfully shipped a unit back and received a replacement quickly with shipping cost reimbursed. However, multiple reviews on Trustpilot and several Reddit threads describe problems: missing promotional accessories without reshipment or refund, slow or unhelpful customer service, unclear or inconsistent cancellation confirmations, and warranty/repair processes that are slow or unsatisfactory. There are also reports of repairs returned in worse condition, which is a serious concern for some users. These varied reports suggest good outcomes are possible, but you should document every step and be prepared to follow up if issues arise.
Documentation checklist
- Order number and purchase date
- Proof of purchase (confirmation email, invoice, payment record)
- Photos of the product condition and any defects
- Tracking number and courier details (if applicable)
- Copies of prior communications with Dreame (emails, chat transcripts)
- Account email and device serial/model number (if relevant)
Common mistakes
Waiting too long to request cancellation is a frequent error - if an order ships before your request it becomes harder to cancel. Another common mistake is assuming app‑store purchases can be cancelled through Dreame; Apple and Google control those subscriptions. Not keeping proof of purchase, not saving email confirmations or chat transcripts, and failing to photograph defects on receipt can all weaken a refund or warranty claim. Some customers also ship returns without confirming the proper RMA or return address, which can delay or invalidate refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Official Website (order cancellation via site support) | Full refund if cancelled within 2 - 3 business days and not shipped; otherwise subject to interception or return inspection | Medium |
| Email (support.na@dreame.tech) | Written confirmation and refund processed if eligible; useful for documentation | Medium |
| Phone (+1 (866) 977-5177) | Can expedite requests but best to follow up in writing for refund processing | Medium |
| Live Chat (website) | Immediate response possible; may still require email confirmation for refund | Medium |
| App Store / Google Play | Refunds and cancellations handled by Apple/Google - contact the store for refunds | Easy (managed through the store) |
After cancelling
After you cancel, save the cancellation confirmation and monitor your payment method for the refund. If you returned a physical item, keep tracking until Dreame confirms receipt and inspection; refunds are typically processed within 14 calendar days after Dreame receives the return. For App Store or Google Play purchases, follow the store’s refund process and keep the store’s confirmation. Useful official pages: Dreame Canada order and shipping information (Order & Shipping) and Dreame Canada return & warranty policy (Return & Warranty Policy).
Address
Dreame International (HongKong) Limited, 17th Floor, Leighton Centre, 77 Leighton Road, Causeway Bay, Hong Kong, China