Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Eve-Ng
Not found
Not found
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Eve-Ng service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Eve-Ng: Easy Method
What is Eve-Ng
EVE-NG (Emulated Virtual Environment Next Generation) is a network emulation platform used to build and run multi-vendor network labs for study, testing and development. It exists as a free Community Edition for self-hosting and as a Professional edition that unlocks additional features and multi-user capabilities; some users also run a hosted Pro instance through third-party providers such as CloudMyLab.
How to cancel Eve-Ng
- For CloudMyLab hosted Eve-NG: open a support ticket through CloudMyLab or email support@cloudmylab.com to request cancellation. Cancellation stops recurring billing but the service remains active until the end of the current 30‑day period; there are no prorated refunds. Note CloudMyLab’s policy that if you do not cancel within the first 7 days after a renewal or the service start, you will be charged for the full month. See CloudMyLab's cancellation guidance at support.cloudmylab.com.
- For an EVE‑NG Professional license (standalone purchase): follow the license/EULA instructions for notices (the EULA specifies notices to the licensor via info@eve-ng.net); note that the license terms and community reports indicate a strict no‑refund policy for Pro licenses.
What happens when you cancel
If you cancel a CloudMyLab hosted subscription, recurring billing will stop at the point of cancellation but your hosted environment remains accessible through the remainder of that 30‑day billing period. Your labs and data typically remain available until the service period expires; after expiry the provider may suspend or delete hosted resources according to their policies. For a purchased EVE‑NG Pro license for self-hosting, there is no subscription to cancel - your license continues under its terms until expiry and the vendor’s stated license refund policy applies.
Will I get a refund?
Refund outcomes differ by product and vendor. For CloudMyLab’s hosted EVE‑NG, refunds are provided only if the provider cannot supply the service you ordered; otherwise CloudMyLab’s published policy is no refunds and no prorated returns for mid‑period cancellations. For EVE‑NG Professional licenses, the vendor’s EULA and community reports indicate a “no‑refund” stance - this is justified by the vendor by reference to the freely available Community Edition which lets users trial functionality before buying. There is no indication in the available sources of a statutory 14‑day cooling‑off right specific to these purchases in Canada; practical refund rights will depend on provincial/federal consumer protection rules and the specific circumstances (for example, non‑delivery or misleading representations may open remedies), but vendor terms commonly limit refunds for software licenses.
Eve-Ng plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| EVE‑NG Community Edition | C$0.00 (Free) | One‑time / perpetual | Basic, admin‑only, up to 63 nodes/lab |
| EVE‑NG Professional (license) | approx. C$230.00 | Annual | Unlocks Pro features, multi‑user, hot links, Docker, Wireshark |
| EVE‑NG Professional (CloudMyLab hosted) | approx. C$27.50 / month | Monthly | Pro edition license via hosted environment |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws provide remedies against unfair practices and false or misleading representations, but they do not automatically create a universal 14‑day “cooling‑off” period for digital software or hosted services unless explicitly offered. For digital goods and licenses, the vendor’s contract and the facts (for example, non‑delivery, defective service, or misleading claims) determine remedies; in some cases you can pursue a chargeback through your payment provider or file a complaint with provincial consumer protection authorities if the vendor fails to honour commitments. Because EVE‑NG and CloudMyLab publish restrictive refund/no‑refund terms, practical redress in Canada may depend on documenting the issue, raising the matter with the provider, and, if necessary, escalating to your bank or a consumer protection office.
Customer experiences
Community feedback is mixed but contains notable negative reports: users have complained about instability with hosted instances (topology corruption, disappearing links), slow or unhelpful/hostile support responses, installer confusion, and perceptions that competing products like PNETLab offer more free features for similar use cases. Positive public endorsements are less prominent in the sources reviewed; prospective buyers commonly test the free Community Edition first and check provider‑specific reviews before committing to a paid hosted plan.
Documentation checklist
- Save your account and billing confirmation emails, subscription ID, and the date of your next renewal.
- Export or back up any lab data or configurations you need before service expiry.
- Record support ticket IDs or correspondence confirming cancellation and any provider replies.
- Screenshot or archive the provider’s cancellation and refund policy pages (for evidence if needed).
- If you paid by card, note the last four digits and the payment transaction dates for potential chargeback references.
Common mistakes
Users commonly assume a refund or prorated credit will be available when cancelling mid‑period; with CloudMyLab the policy is no prorated refunds and a strict 7‑day cancellation window around renewals, so missing that window can lead to an unexpected full‑month charge. Another frequent error is not backing up labs before the hosted period ends and finding data removed or inaccessible. Finally, purchasers sometimes assume a purchased Pro license is refundable because they changed their mind - EVE‑NG’s license terms and community reports indicate that is not the case, so testing the Community Edition first is advisable.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| CloudMyLab hosted subscription | Refunds only if provider cannot deliver the service; otherwise no prorated refunds | Medium - must open ticket or email; strict 7‑day renewal rule |
| EVE‑NG Professional license (purchase) | No refunds per license terms | High - license terms are binding; limited vendor refund options |
| Self‑hosted Community Edition | N/A (free) | Low - no subscription to cancel; only backup/export concerns |
After cancelling
After you cancel a hosted subscription, keep the confirmation of cancellation and check that you can access your environment until the end of the paid period. Back up any labs or configurations you want to keep before expiry. If you experience service non‑delivery (for example, the provider cannot launch your hosted instance) contact CloudMyLab support immediately and request a refund per their stated policy; their cancellation guidance is at support.cloudmylab.com. For license disputes or notices related to EVE‑NG itself, use the contact in the EULA (notices to info@eve-ng.net). If you paid by credit card and the vendor refuses a remedy for a valid non‑delivery or misrepresentation, consider contacting your card issuer to discuss a chargeback.
Address
No physical postal address for cancellations or notices was found in the publicly available EVE‑NG documentation or the CloudMyLab support pages. The EVE‑NG EULA specifies that notices to the licensor should be sent to info@eve-ng.net. For CloudMyLab hosted services, use their support channels or support@cloudmylab.com to submit cancellation requests.