Cancellation service N°1 in Mauritius
Contract number:
To the attention of:
Cancellation Department – Figjam
3rd Floor, Tower A, 1 Cybercity
Ebene
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Figjam service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Figjam: Easy Method
What is Figjam
FigJam is Figma’s online collaborative whiteboarding product for teams to brainstorm, map ideas, and run workshops in a shared, browser-based canvas. It integrates with Figma’s design tools and is available under the same account and billing system.
FigJam subscriptions are managed through a Figma account and follow Figma’s subscription and legal terms (not an app-store-specific subscription in most cases).
How to cancel Figjam
Which cancellation steps apply depends on how your subscription was purchased (monthly vs. annual; individual/team vs. Organization/Enterprise). App-store purchases cannot be canceled inside the Figma web dashboard - see the steps below for web and support-based methods.
- Cancel via web (monthly/team): Sign in to your Figma account, open Admin or Team Settings, go to “Plan & billing” (or “Admin > Settings > Plan”), and choose Cancel. Monthly subscriptions can be canceled at any time; the cancellation takes effect at the end of the current billing period. Source
- If your subscription was purchased through Apple App Store or Google Play, you cannot cancel it in the store - you must cancel through the Figma website (open a browser and follow the web cancellation steps). Source
- Annual Organization or Enterprise plans: contact support@figma.com at least 30 days before renewal to request cancellation or discuss options. Renewal & cancellation terms for annual online purchases follow Figma’s Renewal & Cancellation Terms. Source
What happens when you cancel
When you cancel a monthly FigJam/Figma subscription, the account typically remains active until the end of the current paid billing period; after that date, paid features are removed and the team reverts to the free tier limits. For annual or contract accounts, termination may follow different timelines or contract terms and usually requires coordination with Figma support.
Files you created remain associated with your Figma account, but some collaborative or team-only features may become restricted after downgrade. Always export or backup critical files before cancellation if you need guaranteed access or copies outside Figma.
Will I get a refund?
Figma’s standard policy is that subscriptions (including FigJam) are non-refundable by default, even if canceled mid-cycle. There is no general Canadian statutory 14-day refund right for FigJam subscriptions - Figma’s published terms apply to purchases made in Canada. Figma help
Exceptions: buyers in the EU and Turkey may have a 14-day right to cancel and obtain a refund under local rules. Community resource one-time purchases have an automatic 24-hour refund window; after 24 hours refunds may be granted at Figma’s discretion. For annual Organization/Enterprise purchases, refunds or prorations may be handled differently per the Renewal & Cancellation Terms - contact support to discuss options. Legal terms and community refund info
Figjam plans and pricing
| Plan | Billing | Price |
|---|---|---|
| Free | Monthly / Annual | Varies |
| Professional / Starter | Monthly / Annual | Varies |
| Organization | Annual | Varies |
| Enterprise | Annual / Contract | Varies |
Your consumer rights in Canada
There is no explicit Canadian statutory 14-day refund right for FigJam subscriptions; Figma’s published terms govern purchases made in Canada. Canadian consumers may request refunds for billing errors or exceptional circumstances, but standard policy is non-refundable. If you believe a charge is incorrect or unauthorized, contact Figma support to dispute the charge and provide documentation.
Customer experiences
Users praise FigJam for its collaborative, easy-to-use whiteboarding features, infinite canvas, and fun elements like emojis and timers; reviewers note it is an effective tool for workshops and team ideation. Example reviews
Conversely, some users report frustrations with billing clarity, difficulty finding cancellation controls, occasional performance issues on large files, and mixed experiences with customer support. These criticisms often focus on billing and cancellation transparency rather than the core whiteboarding features. Trustpilot (community reports)
Documentation checklist
- Admin account login / owner access to team or org
- Billing email, invoices or receipts, and last payment method details
- Account/team name and plan type (monthly vs. annual; Organization/Enterprise)
- Any contract or renewal notice and the date you want cancellation to take effect
Common mistakes
Trying to cancel via the Apple App Store or Google Play instead of the Figma web interface: app stores do not manage Figma web subscriptions and will not cancel a FigJam subscription purchased through Figma’s site.
Missing the 30-day notice for annual Organization/Enterprise renewals and not contacting support@figma.com in time - this can result in an unexpected renewal. Also, assuming a mid-cycle cancellation automatically triggers a refund: Figma’s default is non-refundable, so don’t rely on an automatic prorated refund unless explicitly confirmed by support or covered in your contract.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Figma web (Admin > Plan & billing) | Generally no (exceptions case-by-case) | Easy - Medium |
| Cancel via Apple App Store / Google Play | Not applicable - must cancel on Figma web | Impossible via store / Confusing |
| Annual Organization / Enterprise (contact support) | Case-by-case; may require 30 days’ notice; prorated or no refund per terms | Medium (requires support contact and possible contract review) |
| Community resource one-time purchase | Automatic refund within 24 hours; after that discretionary | Easy |
After cancelling
After cancellation, export or back up any files you need - especially if you will lose team-level storage or paid features. For account cancellation, see Figma’s account deletion and refund pages for details. If you need help or want to request a refund or prorate, contact support@figma.com and provide your billing receipts and account details.
Helpful links: Figma renewal & cancellation terms (legal), account deletion and refund help (help article), and community refund info (community refund).
Address
3rd Floor, Tower A, 1 Cybercity, Ebene, Mauritius