Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Forward
9701 Wilshire Boulevard, Suite 1000
90212 Beverly Hills
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Forward service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Forward: Easy Method
What is Forward
Forward is a company that provides subscription-based services or plans (membership, concierge or product-based) managed from its headquarters in the United States. This guide explains how Canadian consumers can cancel a Forward subscription, what to expect after cancellation, and practical steps to protect their rights and records.
How to cancel Forward
There are multiple ways people typically cancel subscriptions: through an online account, by email or phone, and by sending physical written notice. For legal clarity and proof of receipt, many consumers prefer sending a written termination by a tracked, signature-required method. Below are step-by-step options; choose the method that fits how you originally signed up and the records you have.
- Prepare your account information: include your full name, email on file, account number or subscription ID, and the date you want the cancellation to take effect.
- Attempt in-account cancellation first: sign in to your Forward account and use any “Cancel subscription” or “Manage membership” option; save screenshots or confirmation emails.
- If online cancellation is not available or you want stronger proof, send a signed written notice by certified/registered mail with return receipt (or an equivalent courier with signature). Address the letter to Forward at 9701 Wilshire Boulevard, Suite 1000, Beverly Hills, CA 90212, United States and clearly state you are cancelling the subscription and request written confirmation.
- If you prefer quicker contact, call customer support and follow up with a written record (email or mailed letter) confirming the call, the representative’s name, date, and the agreed cancellation details.
- Keep copies of all correspondence, tracking numbers, screenshots, and any confirmation messages. If the account was billed through a payment provider (credit card, PayPal), note the billing reference and date of the last charge.
What happens when you cancel
When you cancel, access to the service may end immediately or remain until the end of the current billing period depending on Forward’s terms. Any future automatic renewals should stop after the cancellation is processed, but previously charged fees typically remain in place unless a refund is issued.
Forward may retain account and transaction data for a period required by its policies and applicable law. You should request written confirmation of the cancellation and, if you want data deleted, make a separate request in line with Forward’s privacy policy and applicable privacy laws. Keep evidence of cancellation in case of later billing disputes.
Will I get a refund?
Refunds depend on Forward’s stated refund and cancellation policy and on the timing of your request. Most subscription services will not refund past fully-used billing periods, though pro-rated refunds for unused time can be possible in some cases or if specifically promised in the terms. Exceptions may include charges that violate consumer protection rules, billing errors, or cases where Forward consents to a refund.
If you believe a charge violates local consumer rules or was made in error, you can first ask Forward for a refund and, if refused, consider disputing the charge with your payment provider or seeking help from a provincial consumer protection office. Keep documentation to support any claim.
Forward plans and pricing
| Plan | Price |
|---|---|
| Basic / Individual | Varies |
| Premium / Family | Varies |
| Enterprise / Concierge | Varies |
Your consumer rights in Canada
Canadian consumer protection is primarily governed at the provincial level, so rights can differ depending on where you live. In general, provincial consumer protection laws require clear disclosure of subscription terms, automatic renewal conditions, and cancellation procedures. If a merchant fails to disclose renewal terms or makes misleading claims, you may have grounds to request a refund or file a complaint with your provincial consumer protection office.
In addition to provincial rules, you may be able to dispute unauthorized or erroneous charges through your credit card issuer or payment provider. For privacy-related requests, Canada’s privacy laws (federal and provincial) can provide a route to request deletion or access to personal data held by the company. When pursuing remedies, keep all records and consult the consumer protection office in your province for specific guidance.
Customer experiences
Reported experiences with subscription services similar to Forward vary: many users find online account cancellation straightforward when the account portal provides a clear option and confirmation. Others report delays or difficulty reaching support, and some prefer sending certified written notices to ensure proof of cancellation. Experiences with refunds are mixed - some receive pro-rated refunds or goodwill credits, while others need to escalate the matter through payment disputes or consumer protection agencies.
Documentation checklist
- Account identifier(s): account number, email used to sign up, subscription ID
- Dates: sign-up date, last billing date, requested cancellation date
- Copies of terms of service or subscription confirmation
- All correspondence: screenshots, emails, chat logs, call notes (include representative names)
- Proof of mailed notice: certified/registered mail tracking number and return receipt
- Payment records: receipts, credit card statement entries, payment provider transaction IDs
Common mistakes
Common mistakes include assuming that unsubscribing from marketing emails cancels the subscription, failing to follow the service’s required cancellation procedure, and not providing clear identifying information in the cancellation notice (which can delay processing). Another frequent error is waiting until after an automatic renewal has already posted; cancelling after the renewal date may forfeit eligibility for a refund for that billing period.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Varies | Easy |
| Email or support ticket | Varies | Medium |
| Phone call | Varies | Medium |
| Certified/registered mail with return receipt | Varies | Harder (but stronger proof) |
After cancelling
After cancellation, confirm you receive written confirmation from Forward and monitor your payment method for any unexpected charges. If a charge appears after cancellation, contact Forward immediately with your cancellation evidence; if unresolved, escalate to your bank or card issuer to dispute the charge. For provincial-specific advice, contact your local consumer protection office. For privacy removal requests, follow Forward’s privacy policy procedures and retain copies of your requests.
Useful links: Forward’s official support page (search the company’s site for account and cancellation instructions), Government of Canada consumer information at https://www.canada.ca/en/services/business/consumer-protection.html, and information on disputing credit card charges through your card issuer. For sending tracked mail in Canada, see Canada Post registered mail options at https://www.canadapost-postescanada.ca.
Address
Forward - mail for cancellations and legal notices:
9701 Wilshire Boulevard, Suite 1000, Beverly Hills, CA 90212, United States