Cancellation Framer: Easy Method

What is Framer

Overview

Framer is a web-based design and hosting platform that combines a visual editor with publishing, hosting, and CMS features for building websites. It offers plans for individual sites and workspace-level editor subscriptions, with payments processed through providers such as Stripe or Paddle.

How to cancel Framer

• To cancel a site plan: open Workspace Settings → Plans tab → click the three-dot icon next to the site → choose “Cancel Plan.” The subscription remains active until the end of the paid billing cycle. See Framer’s cancellation help: Cancel your Framer plan.
• Editor plans: you must first cancel all site subscriptions in the workspace. Once the last site plan is canceled, the editor plan will automatically terminate at the end of the billing cycle.
• App Store / Google Play: Framer’s documentation does not describe cancelling via the App Store or Google Play; cancellations appear managed via the Framer web interface. If you purchased through a store, check the store’s refund/cancellation help directly.
• If you want a written notice, you may send a cancellation letter by registered mail (see Address section below) to Framer’s Amsterdam office; supplement web cancellation with mailed notice if you need delivery proof.

What happens when you cancel

When you cancel a site plan on Framer, the subscription remains active until the end of your current paid billing cycle; you retain access to the site during that period. For workspace-level editor plans, Framer will automatically terminate the editor plan at the end of the billing cycle only after all site subscriptions in the workspace have been canceled. Framer generally does not indicate immediate deletion of content upon cancellation, but it is prudent to export or back up any content you need before the subscription ends.

Will I get a refund?

Framer’s stated refund policy provides a 7-day refund window worldwide (including Canada) for initial purchases. Outside that 7-day period, Framer generally does not refund unused time on an active subscription. Downgrading can generate a credit for unused time that is available for future use. Residents of the EU and Turkey have a 14-day legal right to a refund under local rules, but that does not apply to Canada. If you believe a charge is unauthorized, you may also contact your payment provider or card issuer (Stripe or Paddle are commonly used by Framer) to inquire about dispute options.

Framer plans and pricing

Note: Framer lists prices in USD only. Canadian customers are billed in CAD based on exchange rates at the time of charge and will pay applicable provincial taxes. No official CAD price list was found.

Your consumer rights in Canada

Under Canadian consumer protection, you may cancel digital subscriptions, but refunds are not universally mandated unless stated in the merchant’s policy or required by a provincial rule. Framer’s 7-day refund window is a contractual policy and aligns with typical expectations, but it is not a statutory Canadian right. If you suspect an unauthorized charge or billing error, you may contact your payment processor, bank, or credit card issuer to dispute the charge. Transparency in pricing and refund terms is important; ensure you keep receipts and confirmation emails so you can reference Framer’s stated policies when contacting support or your payment provider.

Customer experiences

User reviews are mixed. Some customers praise Framer as a powerful, beautiful site builder that enables designer-friendly workflows and excellent-looking sites once the learning curve is overcome. Others report a steep learning curve, a cluttered or unintuitive interface, buggy behavior, and issues with customer support such as slow or bot-driven responses. Complaints also include surprising charges or perceived pricing inconsistency, and problems related to downgrading or unexpected upgrade blocks when publishing. These reports suggest you should document billing and cancellation steps carefully and test publishing/backups before relying on Framer for critical client work.

Documentation checklist

• Account email and workspace name
• Site name(s) and subscription IDs
• Purchase date and invoice/receipt
• Payment method and transaction screenshots
• Cancellation confirmation screenshot or email
• Copy of any mailed cancellation (registered mail receipt) if sent

Common mistakes

Users commonly expect immediate termination or pro-rated refunds when cancelling; Framer keeps access until the billing cycle ends and generally does not refund unused time. Another frequent error is not canceling all site subscriptions before assuming the workspace editor subscription will end - editor plans only terminate automatically after the last site plan is canceled. Trying to cancel via the App Store or Google Play without guidance from Framer can lead to confusion; check the store’s own policies if you purchased through a mobile platform. Finally, failing to keep proof of cancellation (screenshots, confirmation emails, or a registered-mail receipt) makes disputes harder to resolve.

Comparative recap

After cancelling

After you cancel, keep your cancellation confirmation (screenshot or email) and monitor your account or card for changes. If you believe you qualify for a 7-day refund, contact Framer support promptly and reference your purchase details. If the charge is disputed or unauthorized, contact your payment processor or card issuer; Framer commonly uses Stripe or Paddle for processing. For official Framer help pages, see the cancellation article: Cancel your Framer plan and the refund policy: Framer refund policy. For community feedback and practical experiences, review user feedback on sites such as Trustpilot.

Address

For registered-mail notices (raccomandata A/R) you may send correspondence to:

Framer Amsterdam headquarters
Rozengracht 207B, 1016 LZ Amsterdam, The Netherlands