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I hereby notify you of my decision to terminate the contract relating to the Gendergp service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gendergp: Easy Method
What is Gendergp
GenderGP is an online telemedicine service that provides personalised hormone therapy prescription plans and related clinician consultations, operating from the United Kingdom and working with licensed clinicians (notably US-licensed clinicians for some plans). It uses a subscription/membership model for ongoing access to prescriptions, consultations, and member services.
How to cancel Gendergp
- Use the Stripe customer portal (web): sign in to the Stripe customer portal linked to your GenderGP account and follow the portal's options to manage, pause, or cancel your subscription. GenderGP requires cancellations to be performed through the Stripe portal; they explicitly do not accept cancellation requests by email, phone, or other channels.
- If you cannot access the Stripe portal and need written proof, send a cancellation notice by registered post (raccomandata A/R) to GENDERGP LIMITED, Wakefords Park 47, Church Crookham, GU52 8EY, United Kingdom (see Address section). Keep proof of postage and delivery.
- App Store / Google Play: there are no separate instructions for app-store subscriptions in GenderGP’s published policies; the available guidance points to the Stripe portal as the place to manage subscriptions, so cancelling inside an app may not affect the Stripe-managed subscription - use the Stripe portal to confirm cancellation.
- Sessions (appointments): cancel appointments in the timeframe stated by GenderGP - see the Sessions section and Terms for time limits and possible fees.
What happens when you cancel
Cancelling via the Stripe customer portal will stop future recurring charges; in most cases you will retain access to member services until the end of the paid billing period already charged. GenderGP’s Terms permit users to request refunds of any account credit, but GenderGP may deduct fees for services already provided or costs incurred before issuing any refund. Your account data, consultation records and prescription history will be handled according to GenderGP’s privacy and retention policies; if you need data removed or a copy, follow the data request procedures in their Terms or privacy policy.
Will I get a refund?
Subscription fees are generally non‑refundable once you are in contract; cancelling early may still require payment for the remainder of the contract term according to the Member Finance Policy. The one‑time Set Up Fee is non‑refundable after you submit the Treatment Recommendation form. Session bookings are not refundable if you fail to attend, if you cancel with less than the minimum notice required, or if you reschedule improperly; the Finance Policy specifies no refunds for missed sessions or last‑minute cancellations. If you have a positive credit balance on your account you may arrange a refund, but GenderGP may deduct charges for services already provided or other costs. The Terms reference refunds as 'subject to your statutory rights' but do not set out a separate 14‑day cancellation/refund window.
Gendergp plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | US$29.99 ≈ C$40.49 | Monthly | One personalised hormone therapy prescription plan per month; access to U.S. licensed clinicians |
| Annual Doctor Consultation (Testosterone users) | US$50 ≈ C$67.50 | Annual (if prescribed testosterone) | Required yearly consultation to maintain testosterone treatment |
Note: GenderGP does not publish CAD‑specific pricing; the above are US prices converted approximately at 1 USD ≈ 1.35 CAD. For precise CAD billing or availability in Canada, contact GenderGP directly.
Your consumer rights in Canada
Canadian consumer protections vary by province. There is commonly a 10‑day cooling‑off period for unsolicited sales, but medical or subscription services are often exempt or treated differently. GenderGP’s Terms state actions are 'subject to your statutory rights' but do not specify a 14‑day cancellation right. If you are in Quebec, British Columbia, or another province with specific rules for remote contracts, check provincial consumer protection laws to confirm cancellation or refund entitlements for telemedicine or subscription services. Keep documentation of the contract, payments and communications in case you need to escalate a dispute with provincial authorities or your payment provider.
Customer experiences
Reviews are mixed. Many users praise clinicians and support staff for being empathetic, professional and fast, citing life‑changing support and helpful referrals. At the same time, recurring negative feedback highlights opaque pricing (billing every 28 days billed as 'monthly'), frustration with AI‑focused or buggy support portals, difficulty contacting live human support, administrative problems such as delayed or missing prescriptions, and extra costs associated with contacting support. These positives and negatives suggest good clinical care for some users but inconsistent administration and customer service experiences for others.
Documentation checklist
- Account email/username and subscription ID; screenshots of your Stripe customer portal showing subscription details and cancellation (if you performed it).
- Payment receipts or bank statements showing charges (dates and amounts).
- Copies/screenshots of appointment confirmations, cancellations, and any missed‑appointment notices.
- Communications with GenderGP (support tickets, emails, chat logs) and dates/times.
- Proof of posted registered mail (tracking number, proof of postage) if you send a postal cancellation.
- Any Treatment Recommendation submission timestamp (for Set Up Fee refund considerations).
- Identification documents if required for support or refund requests.
Common mistakes
Common errors include trying to cancel by email or phone (GenderGP requires the Stripe customer portal for subscription cancellations), assuming an App Store or Google Play cancellation will stop a Stripe‑managed subscription, and misunderstanding the billing cadence (some users report charges every 28 days rather than calendar monthly). Other mistakes are failing to cancel within the appointment cancellation windows and not keeping proof of cancellation or payment records - these make disputes and refund requests harder to resolve. Example: a user cancels inside an app but the Stripe subscription remains active and charges continue; or a user misses the 48 - 72 hour window for session cancellation and is charged the full fee.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Stripe customer portal (web) | Stops future charges; subscription fees generally non‑refundable once in contract; account credit refund possible subject to deductions | Low - self‑serve portal, but confirm cancellation and keep screenshots |
| App Store / Google Play | No GenderGP guidance for app‑store refunds; cancellation should be confirmed via Stripe portal; refunds handled per payment platform and GenderGP policies | Medium - may require action with both app store and Stripe/GenderGP to ensure stops and refunds |
| Registered post (written notice) | Does not guarantee refund; useful as proof of intent to cancel or to request account credit refund (GenderGP may still deduct fees) | Medium - provides evidence but slower and may require follow‑up |
| Session/appointment cancellation | No refund if you miss or cancel late (policies reference 48 - 72 hour notice requirements); fees may apply | Medium - must meet time limits and follow appointment cancellation procedure |
After cancelling
After you cancel, keep copies of the Stripe portal confirmation, screenshots, bank statements and any written correspondence. Monitor your account and payment method for further charges; if an unwanted charge appears, contact your payment provider or bank for dispute options and use your cancellation proof. To review GenderGP’s official terms and finance policy, see their Terms of Service and Member Finance Policy (examples): GenderGP Terms of Service and Member Finance Policy. For reviews and user experiences you can check Trustpilot: GenderGP on Trustpilot. If you are in Canada and unsure of your statutory rights, consult your provincial consumer protection office (for federal guidance see Government of Canada - Consumer Affairs).
Address
Send registered post (raccomandata A/R) if you want a written notice with proof of dispatch to:
GENDERGP LIMITED
Wakefords Park 47
Church Crookham
GU52 8EY
United Kingdom