Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Google Ai
65 King Street East
M5C 1G3 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Google Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Google Ai: Easy Method
What is Google Ai
Google AI (often branded with Gemini and related services) is Google’s suite of artificial intelligence products and subscription plans that provide enhanced conversational AI, advanced image and video tools, increased cloud storage, and integrations with Google apps. Offerings vary from consumer storage and AI access tiers (e.g., Google AI Pro / Gemini Pro, Google AI Ultra) to device‑linked services like Nest Aware and other subscription features tied to Google accounts or hardware.
How to cancel Google Ai
- Google storage (Google One / account subscriptions): Sign in to your Google Account at one.google.com or go to Account > Payments & subscriptions > Subscriptions, locate the plan and choose Cancel; cancellation generally takes effect at the end of your billing cycle.
- In‑app purchases (App Store / Google Play): If you bought via Apple App Store, request a refund or cancel through your Apple ID subscriptions or Apple support. If via Google Play, manage subscriptions in the Play Store app or visit Google Play subscriptions and follow the refund rules at Google Play refund.
- Google Store / Nest Aware subscriptions: Use your Google Account subscriptions page or the Nest/Google Home app to cancel, or contact Google Store support via store.google.com. For statutory withdrawal within 14 days in Canada, contact support and request to exercise your right of withdrawal.
- Device‑linked or bundled services: Do not rely on unpairing or returning the device alone - cancel the subscription via the Nest/Google Account interface or subscriptions dashboard; if support is required, include order details and proof of purchase when contacting support.
- If support requests or disputes are needed, document everything and consider sending formal cancellation or complaint notices by registered mail to Google’s Canadian address (see Address section) to create proof of delivery.
What happens when you cancel
When you cancel a paid Google AI subscription, access typically continues until the end of the current billing period. After that date, AI features tied to the subscription will stop working, and access to paid storage tiers will revert to the free quota - exceeding the free quota may limit uploads until you reduce storage or resubscribe. Device‑linked services (e.g., Nest Aware) stop providing the subscription features once cancellation takes effect; device ownership remains unchanged. Google may retain certain account or service data according to its privacy and data retention policies; export any data you need before the subscription ends.
Will I get a refund?
Refund eligibility in Canada depends on the product and circumstances. For Google storage plans (Google One), purchases are generally non‑refundable in Canada, though some regions may permit immediate pro‑rata refunds. For Google Store services such as Nest Aware, Canadian consumers have a statutory 14‑day right of withdrawal from service contracts - requesting a refund within that period is normally allowed. After the withdrawal period, refunds are only required if a service is defective, materially misdescribed, or unavailable under applicable consumer protection laws. Prepaid services tied to device activation are typically not refundable once started. If you purchased through an app store, follow that store’s refund process (Apple or Google Play).
Google Ai plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Google AI Pro (Gemini Pro) | C$26.99/month | Monthly | Access to Gemini 2.5 Pro, Veo 2 video tools, 1,000 AI credits, 2 TB storage, integration with Google apps, NotebookLM, Flow, Whisk |
| Google AI Ultra | C$339.99/month (C$169.99/month promotional first 3 months) | Monthly | Gemini 2.5 Pro Deep Think, Veo 3, 12,500 AI credits, 30 TB storage, NotebookLM, Flow, Whisk, integration with Google apps; no YouTube Premium in Canada |
Your consumer rights in Canada
Under Canadian consumer protection rules, purchasers have a 14‑day statutory right to withdraw from service contracts (including many subscription services such as Nest Aware) without penalty; to exercise this right, notify the seller within the period. After the withdrawal window, provincial and federal laws require refunds or remedies if a service is defective, misrepresented, or not delivered as promised. Google’s own policies specify that storage plans are non‑refundable in Canada, and prepaid service bundles tied to device activation are generally not refundable once started - these contractual terms do not override statutory protections for defects or misrepresentation.
Customer experiences
User feedback is mixed. Many customers praise Google’s convenience and the utility of its AI and cloud features, noting the value of integrated Google services. At the same time, a common complaint is difficulty reaching helpful customer support; users report cancellations or refunds being hard to process, subscription management interfaces that can be confusing, and occasional changes to service terms or feature availability without satisfactory compensation. These experiences underline the importance of keeping clear records and acting quickly if you need to cancel or claim a refund.
Documentation checklist
- Account email/ID and the subscription name (e.g., Google AI Pro / Nest Aware)
- Order number or receipt, date of purchase, and payment method
- Screenshots of subscription status or billing page and any cancellation attempts
- Copies of correspondence with Google support (chat transcripts, emails)
- Device serial number or proof of device purchase if subscription tied to hardware
Common mistakes
Users often assume that deleting an app, unpairing a device, or returning hardware automatically cancels the related subscription - this is not true; you must cancel the subscription in your Google Account, Play Store, App Store, or the Nest/Google Home interface. Another frequent error is missing the 14‑day statutory withdrawal window for service refunds in Canada, or failing to obtain and keep proof of purchase and correspondence, which makes disputes harder. Finally, buying through a third party (App Store/Play Store) and then contacting Google directly for a refund can delay resolution - follow the store’s refund procedure for those purchases.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google storage subscriptions (Google One) | Generally non‑refundable in Canada (limited regional pro‑rata exceptions) | Moderate - cancel via account, refunds rare |
| Google Store services (e.g., Nest Aware) | Refund possible within 14‑day statutory withdrawal; otherwise only for defects/misdescription | Moderate - may require contacting support and providing proof |
| Prepaid/device‑linked subscriptions | Usually no refund once service is activated or prepaid | High - difficult to obtain refund after activation |
After cancelling
After you cancel, export any data you need (Google Takeout or individual product export tools), remove saved payment methods if desired, and retain receipts and cancellation confirmations. Monitor your bank or card statements for the final billing and keep timestamped proof of cancellation. If the cancellation or refund request is denied and you believe your consumer rights were breached, consider escalating through Google support channels, filing a complaint with your provincial consumer protection office, or sending a formal notice by registered mail to Google’s Canadian address (below).
Helpful links: Google Account subscriptions https://myaccount.google.com/, Google One https://one.google.com/, Google Play refunds https://support.google.com/googleplay/answer/2479637, Apple subscriptions https://support.apple.com/en-ca/HT204084, Google Store support https://store.google.com/.
Address
For formal notices or registered‑mail communications, send to:
Google
65 King Street East
Toronto ON M5C 1G3
Canada
Recommendation: Use registered mail (raccomandata A/R) or another tracked delivery method so you have proof of receipt when sending cancellation or complaint notices.