Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Gopro Quik
3000 Clearview Way
94402 San Mateo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gopro Quik service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Gopro Quik: Easy Method
What is Gopro Quik
GoPro Quik is a mobile video-editing subscription service designed for quick, automated edits, filters, themes and music for short social-style clips. In Canada, Quik is offered through the Apple App Store or Google Play as a standalone mobile subscription (and is also integrated into some GoPro premium services for camera users).
How to cancel Gopro Quik
- Confirm where you purchased the subscription: open your device’s App Store (Apple App Store or Google Play) and check your subscriptions/purchase history - Quik subscriptions are managed through the store where they were purchased.
- If purchased via Apple App Store (iPhone/iPad): open Settings → [your name] → Subscriptions, select Quik, then choose “Cancel Subscription.” Alternatively open the App Store app → tap your profile → Subscriptions → Quik → Cancel. Follow Apple’s prompts to confirm cancellation.
- If purchased via Google Play (Android): open Google Play Store → tap profile icon → Payments & subscriptions → Subscriptions → Quik → Cancel subscription. Follow Google’s prompts to confirm.
- After canceling in the App Store/Google Play, keep a screenshot or confirmation of cancellation. The subscription remains active until the end of the current paid billing period.
- If you wish to notify GoPro (for records or a billing dispute), submit a support ticket via GoPro Support and, if needed, send a written notice (registered mail) to GoPro’s address: 3000 Clearview Way, San Mateo, California 94402, USA. Include order/purchase details and your contact information.
What happens when you cancel
Cancellations made through the App Store or Google Play stop automatic renewal but do not immediately terminate access. Your Quik subscription will remain active for the remainder of the billing period you already paid for. After that period ends, you will lose access to the subscription features tied to Quik. Your account and any locally stored projects or media in the app are unaffected by the cancellation itself, but cloud or premium features tied to the subscription will no longer be available.
Will I get a refund?
For Quik subscriptions bought through the Apple App Store or Google Play, GoPro’s terms state that cancellation does not trigger a refund - subscriptions remain active until the end of the paid period and no pro rata refunds are provided by GoPro. Any refund requests for App Store purchases must be handled through the store’s refund process and are subject to that store’s policies. Separately, GoPro’s gopro.com Canadian site provides a 30-day Money-Back Guarantee only for eligible physical product orders placed via gopro.com; shipping is non-refundable and returns must meet the stated conditions.
Gopro Quik plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Quik (standalone) | C$13.50 / year (approx.) | Annual | Mobile editing app subscription - unlimited editing tools, filters, themes, music tracks |
| GoPro Premium | C$81.00 / year (approx.) | Annual | Unlimited GoPro cloud storage + 100 GB non-GoPro storage; auto upload, auto highlights, camera replacement, accessory discounts, live streaming, synced Quik editing |
| GoPro Premium+ | C$135.00 / year (approx.) | Annual | All Premium benefits plus HyperSmooth Pro stabilization and 500 GB non-GoPro storage |
Your consumer rights in Canada
Canadian consumer protection varies by province and, in some circumstances, may provide rights to refunds or cancellations for digital services. However, GoPro’s subscription terms for Quik state there is no entitlement to a refund unless required by applicable law. That means applicable provincial consumer laws could override GoPro’s terms in certain cases. For physical products ordered from gopro.com in Canada, GoPro publishes a 30-day Money-Back Guarantee with specified return conditions. If you believe your statutory rights apply, raise the issue with GoPro support and your provincial consumer protection office if needed.
Customer experiences
Reports from users are mixed. Many users find Quik useful for fast, social-media style edits and appreciate the automation for short clips. At the same time, common complaints include buggy app behavior (freezes, upload/export failures) and dissatisfaction with customer support responsiveness. Several users have reported billing or cancellation issues - such as being charged after attempting to cancel - which can require follow-up with the App Store/Google Play or GoPro support to resolve.
Documentation checklist
- App Store or Google Play purchase receipt or screenshot showing Quik subscription
- Subscription page screenshot showing active status and cancellation confirmation
- Account email address used for the purchase and any order/subscription IDs
- Screenshots of error messages or failed cancellation attempts (if applicable)
- Support ticket numbers, reply emails, and registered mail tracking number (if you send written notice)
Common mistakes
A frequent error is uninstalling the Quik app without canceling the subscription in the App Store or Google Play - this does not stop billing. Another common mistake is contacting GoPro directly to cancel a subscription that was purchased through an app store; the store is the authority for subscription management. Users also sometimes assume cancellation triggers a refund - GoPro’s terms and marketplace practices generally do not provide refunds for the remaining billing period. Finally, people occasionally cancel the wrong account or use a different email than the one used to subscribe; always verify the account tied to the subscription before canceling.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Apple App Store | No refund from GoPro; store refund requests handled per Apple policy | Easy (self-service) |
| Cancel via Google Play | No refund from GoPro; store refund requests handled per Google policy | Easy (self-service) |
| Contact GoPro (support / registered mail) | Possible only if required by law or exceptional circumstances; generally no refund | Medium to Hard (may require persistent follow-up and documentation) |
After cancelling
After you cancel, keep your cancellation confirmation and check that your subscription shows as “Canceled” or “Expires [date]” in the App Store/Google Play. Monitor your payment method and bank statements for any unexpected charges. If you need to escalate a billing dispute, open a support case with GoPro and provide the documentation checklist items; if you choose to send written notice, use registered mail to obtain delivery confirmation.
Useful links: GoPro subscription terms - gopro.com/legal/subscriptionterms; GoPro Money-Back Guarantee (Canada) - gopro.com/en/ca/legal/money-back-guarantee; GoPro Support portal - gopro.com/help. For App Store refunds and subscription help use Apple or Google support pages found in their respective stores.
Address
Send written notices or registered-mail correspondence to:
3000 Clearview Way, San Mateo, California 94402, USA