Servicio de cancelación N°1 en Canada
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Gotomeeting.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancellation Gotomeeting: Easy Method
What is Gotomeeting
GoToMeeting is a web conferencing and online meeting service designed for business and individual users. It provides features such as HD audio and video, screen sharing, recording, meeting scheduling and integrations with common productivity tools.
The service is offered as a subscription with multiple plan levels and can be purchased directly from the GoToMeeting website or through mobile app stores (Google Play and Apple App Store), with billing and cancellation handled differently depending on where you subscribed.
How to cancel Gotomeeting
Where you cancel depends on how you originally subscribed. Follow the steps for the correct platform below to stop future billing; after cancellation your subscription normally remains active until the end of the paid period.
- Web (subscribed directly on GoToMeeting): Sign in to your GoToMeeting account, go to Billing or Subscription settings in the Admin/Billing Center, and disable auto‑renew or cancel the subscription. You should receive confirmation that auto‑renew is off and your access will continue until the current paid period ends.
- Google Play (Android purchases): Open the Google Play Store app on the device signed in with the purchasing Google account, tap your profile → Payments & subscriptions → Subscriptions → GoToMeeting, then tap Cancel subscription. Note: GoToMeeting cannot cancel Google Play subscriptions for you.
- App Store / Apple ID (iOS purchases): On iPhone/iPad or via your Apple ID account on iTunes, go to Subscriptions, find GoToMeeting, and cancel from your Apple ID subscription settings. Subscriptions started through Apple must be cancelled through Apple.
What happens when you cancel
When you cancel, auto‑renew is turned off and you will not be charged at the next renewal. Your account typically remains active for the duration of the billing period you already paid for.
Recorded meetings, cloud recordings, and account settings commonly remain available while your account is active; if you plan to keep recordings or data after service ends, export or download them before access is removed or before the account is closed.
Will I get a refund?
GoToMeeting’s standard policy is that refunds are not provided after a subscription renewal; cancelling shortly after a renewal typically stops future charges but does not trigger a refund for the period already paid. Free trials that do not require a credit card expire automatically and do not require refunds because no payment was taken.
Exceptions are limited. If you subscribed through Google Play or Apple, any refund requests are subject to the respective store’s refund policies. Under Canadian consumer protection law you may also have statutory rights (see next section) if renewal terms were not properly disclosed or other consumer protection conditions apply.
Gotomeeting plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter | C$26.00/month | Monthly (billed annually) | Up to 10 participants; Web Audio; Screen Sharing; Unlimited Meetings; Dial‑in Conference Line; HD Video (up to 11 webcams); Unlimited Cloud Recording; Meeting Lock; Mobile Apps; 24/7 Support; Security features |
| Pro | C$39.00/month | Monthly (billed annually) | Up to 150 participants; all Starter features; Volume Discounts; Customer Success Manager; Onboarding & Training; Advanced Webinar Features |
| Plus | C$64.00/month | Monthly (billed annually) | Up to 250 participants; HD Video; Transcription; Smart Assistant; Screen to PDF; Mobile Cloud Recording; Enterprise security & integrations; Admin Center; SSO |
| Professional (via ExpertMarket CA) | C$16.25/month (approx) | Monthly | 150 participants; HD video; Unlimited meetings & meeting time; Workflow integrations; Security compliance; Account management features |
| Business (via ExpertMarket CA) | C$21.67/month (approx) | Monthly | 250 participants; Unlimited Cloud recording; Transcription; Note taking; Keyboard & mouse sharing; Meeting lock; Drawing tools; Admin/management features |
Your consumer rights in Canada
Canadian consumer protection laws commonly provide a cooling‑off or cancellation period for online purchases (often around 10 - 14 days) and require clear disclosure of auto‑renewal terms for subscriptions. If GoToMeeting failed to clearly disclose renewal or cancellation terms, or if provincial rules provide additional protections, you may have a statutory right to cancel and seek a refund.
Rights and remedies vary by province and by the specifics of the sale. If you believe a renewal or charge was improper, keep documentation and consider contacting your provincial consumer protection office or the Government of Canada consumer resources for guidance: Canada.ca - Consumer protection.
Customer experiences
User reviews are mixed. Many users praise GoToMeeting for reliable audio/video, easy screen sharing, recording, and a professional feel; reviewers often cite it as a dependable choice for business meetings.
At the same time, a common complaint concerns auto‑renewals and the difficulty of obtaining refunds after renewal. Some users report frustration with customer service and with unexpected charges, particularly when subscriptions are purchased through third parties or enterprise accounts.
Documentation checklist
- Account email/username and account ID
- Subscription or invoice number and purchase/renewal date
- Payment method and transaction ID (bank/credit card statement screenshot)
- Receipt or order confirmation email
- Screenshot or copy of subscription settings showing auto‑renewal or cancellation status
- Any support ticket numbers or correspondence with GoToMeeting or app store support
- Note of where you purchased (GoToMeeting website, Google Play, or Apple App Store)
Common mistakes
Assuming you can cancel a Google Play or Apple subscription from the GoToMeeting website: subscriptions bought through app stores must be cancelled through those stores. Trying to cancel via GoToMeeting instead of the store can leave the subscription active and cause further charges.
Missing the proof of purchase or the transaction ID: without documentation it can be harder to resolve disputes or to request a refund from a store or your card issuer. Always save receipts and billing emails.
Expecting an automatic refund after cancelling immediately post‑renewal: GoToMeeting’s policy generally does not refund after renewal; cancelling typically prevents future charges but does not revert the current paid period unless an exception is granted.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| GoToMeeting (web subscription) | Typically no after renewal; subscription stays active until period end | Low - cancel in Billing/Subscription settings |
| Google Play (Android) | Refunds depend on Google Play policy (usually unlikely); request via Play support | Medium - must cancel in Google Play Store |
| App Store / Apple ID (iOS) | Refunds depend on Apple policy (usually unlikely); request via Apple | Medium - must cancel in Apple ID subscription settings |
After cancelling
After you cancel, verify your billing statement to confirm no further charges occur. Export or download any recordings, transcripts or important data you need before the account access ends. Save cancellation confirmation emails or screenshots.
If you were charged incorrectly, contact the appropriate support channel: GoToMeeting support via GoToMeeting Support, Google Play help for Android purchases (Google Play subscriptions), or Apple support for App Store purchases (Manage your subscriptions - Apple). If necessary, contact your card issuer or bank about a disputed charge and consult provincial consumer protection services.
Address
GoTo Technologies Canada Ltd., Attn: GoTo Legal, 410 Charest Est., Suite 250, Quebec City, QC, G1K 8G3.
For formal mailed cancellations or dispute letters some users are advised to check GoToMeeting’s official support or legal contact pages for the most appropriate mailing address - certain formal notices or claims may be routed to a U.S. office. If you plan to send registered mail, verify the correct recipient address on the official site or in account billing documentation before sending.