Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Gotomypc
333 Summer Street, 5th Floor
02210 Boston
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gotomypc service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Gotomypc: Easy Method
What is Gotomypc
Overview
GoToMyPC is a remote‑access service that lets users connect to and control their PCs or Macs from another device over the internet. It is commonly used by individuals and businesses for remote work, file access, printing, and multi‑monitor support.
The service is subscription‑based and can be billed directly by GoTo (LogMeIn), or via third‑party platforms such as Apple App Store, Google Play, or PayPal depending on how you purchased the subscription.
How to cancel Gotomypc
- Via Web (GoToMyPC website): Log into your GoToMyPC account, go to Billing Info in the menu, select Cancel subscription, and follow the on‑screen prompts to cancel. See the official guidance: support.logmeininc.com.
- Via Customer Support: If you cannot cancel online, contact GoToMyPC Customer Care for assistance. Contact options are listed here: support.gotomypc.com.
- Pause option (web only): Instead of canceling, Personal or Pro plans can be paused for 30, 60, or 90 days using the Billing Info > Cancel Subscription screen. Details: support.logmeininc.com (pause).
- Via App Store (iOS): If your subscription is billed through Apple, cancel through your device: Settings → your name → Subscriptions. Guidance for Apple‑managed subscriptions: appcutter.com (Apple).
- Via Google Play (Android): If billed through Google Play, open the Play Store → Menu → Subscriptions → GoToMyPC → Cancel. Guidance: appcutter.com (Google Play).
- Via PayPal: If PayPal manages the subscription, go to PayPal → Settings → Payments → Manage automatic payments → select GoToMyPC / LogMeIn, Inc. and cancel the agreement. See: appcutter.com (PayPal).
What happens when you cancel
When you cancel a GoToMyPC subscription purchased from GoTo/LogMeIn, your access typically continues until the end of the current paid billing period; the subscription will not auto‑renew after that date. Remote access services will stop once the paid term ends unless you reactivate.
Account data and settings are managed under GoToMyPC's account policies - to avoid losing any local configuration you rely on, export or document important settings before the subscription ends, and uninstall any software from devices if you wish to remove local traces.
Will I get a refund?
GoTo (LogMeIn) maintains a no‑refund policy: cancellations do not generally result in a pro‑rata refund even if made mid‑term. Refunds for early cancellation are typically not available under GoTo’s published policy.
Exceptions: if your subscription was billed through the Apple App Store or Google Play, refund requests are subject to Apple’s or Google’s refund processes and policies (handled by those platforms, not by GoTo). If your payment was processed through PayPal or you can demonstrate improper billing or lack of required renewal notice, you may pursue a dispute or chargeback with your payment provider or raise a formal complaint with consumer protection authorities.
Gotomypc plans and pricing
| Plan | Approx. Price (USD → CAD) | Period | Features |
|---|---|---|---|
| Personal (annual billing) | US$35.00 → (~C$47 - 50) | Annual (billed monthly equivalent) | Unlimited remote access, file transfer, remote printing, multi‑monitor support |
| Personal (monthly billing) | US$44.00 → (~C$60) | Monthly | Same features as Personal |
| Pro (annual billing, 2+ computers) | US$33.00 → (~C$45) | Annual (billed monthly equivalent) | Personal features plus shared access, user administration, central billing |
| Pro (monthly billing) | US$41.50 → (~C$57) | Monthly | Same as Pro |
| Corporate (annual billing, 5+ computers) | US$28.00 → (~C$38) | Annual (billed monthly equivalent) | Pro features plus multiple admins, remote deployment, SSO |
Exact Canadian pricing in CAD is not posted publicly by GoToMyPC; Canadian customers typically pay the USD equivalent converted at the bank/exchange rate or obtain quotes from GoToMyPC’s sales team or regional partners.
Your consumer rights in Canada
Canadian consumer protection varies by province. Generally, consumers have rights against unfair business practices, including requirements for clear disclosure of auto‑renewal terms and billing. A stated no‑refund policy may still be subject to provincial rules if it conflicts with statutory consumer protections or if misleading or insufficient disclosure occurred.
If your subscription was processed through the App Store or Google Play, Apple’s or Google’s refund processes apply. If you believe you were charged improperly (for example, without proper renewal notice), you can contact provincial consumer protection offices, your payment card issuer to request a chargeback, or file a complaint with appropriate agencies.
Customer experiences
User reviews are mixed. Many Canadian users and business customers praise GoToMyPC for reliability, speed, and ease of use, noting it is intuitive and effective for remote access tasks. Reviews on sites like Capterra and GetApp highlight positive performance and value compared with some competitors.
Conversely, a significant number of complaints focus on billing and cancellation issues: unexpected auto‑renewals, refusal to refund after mid‑term cancellation, and difficulty obtaining timely cancellation confirmations or helpful customer service. These recurring complaints have been reported on platforms such as Trustpilot and in some GetApp reviews.
Documentation checklist
- Account email and username associated with GoToMyPC
- Order number(s) or invoice(s) showing the subscription purchase/renewal
- Payment details (last 4 digits of card or PayPal transaction IDs) and billing dates
- Screenshots of subscription pages, billing statements, or renewal notices
- Confirmation emails for subscription start/renewal and any cancellation confirmation
- Notes of dates, times, and names if you contacted customer support
- If applicable, evidence that purchase was made via Apple App Store or Google Play
Common mistakes
Common mistakes include canceling the wrong subscription (for example, canceling a trial copy on a different email), failing to check whether the subscription is billed by GoTo itself or by Apple/Google (which changes where you must cancel), and not saving a cancellation confirmation. Another frequent issue is assuming a mid‑term cancellation entitles you to a pro‑rata refund; GoTo’s policy typically does not provide refunds.
To avoid problems, confirm the billing source, keep copies of cancellation steps and confirmations, and verify your bank or card statement after the next renewal date to ensure auto‑renewal has stopped.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (GoToMyPC account) | No (GoTo/LogMeIn policy: refunds generally not provided) | Low - Medium (self‑service cancel via Billing Info) |
| Customer Support (GoTo) | No (refunds generally not provided) | Medium - High (reports of delays or poor experiences) |
| Pause option (Web) | Not applicable (pausing preserves subscription; no refund) | Low (available via Billing Info screen) |
| Apple App Store (iOS) | Subject to Apple refund policies (handled by Apple) | Low (cancel in device subscriptions settings) |
| Google Play (Android) | Subject to Google refund policies (handled by Google) | Low (cancel in Play Store subscriptions) |
| PayPal | No (GoTo policy) - you can cancel automatic payments via PayPal; refunds depend on PayPal/payment provider | Low - Medium (manage automatic payments in PayPal) |
After cancelling
After you cancel, keep the cancellation confirmation and monitor your credit card or PayPal statements to ensure no further charges occur. If you were billed through Apple or Google, use their refund request process for any billing disputes; links above provide guidance on how to manage those subscriptions.
If you encounter unauthorized renewals, missing confirmations, or refusal to honor statutory consumer rights, consider contacting your payment provider to open a dispute or filing a complaint with your provincial consumer protection agency. For direct help from GoToMyPC, use the official support pages: cancellation guidance at support.logmeininc.com and customer contact information at support.gotomypc.com.
Address
If you prefer to send a written cancellation or formal notice, consider registered mail addressed to the cancellations team. Recommendation: send via registered mail and keep proof of postage and delivery.
GoTo Group, Inc.
Attn: Cancellations
333 Summer Street, 5th Floor
Boston, MA 02210
United States