Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Gs1
1500 Don Mills Road, Suite 800
M3B 3K4 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gs1 service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Gs1: Easy Method
What is Gs1
GS1 Canada is the national office that issues GS1 identifiers such as GTINs and company prefixes used to identify products, locations and logistic units across supply chains. It also provides related services, tools and data sharing to connect Canadian businesses with trading partners and retailers.
How to cancel Gs1
- Contact Subscriber Support during business hours (Mon - Fri, 8:30 am - 5:30 pm EST) by phone at 1‑800‑567‑7084 or 416‑510‑8039, or by email to info@gs1ca.org; request cancellation and a written confirmation.
- Send a signed cancellation letter by registered mail (raccomandata A/R) to ensure proof of delivery; include your account name, membership or licence details (company prefix and/or GTINs), account number and a clear statement that you are cancelling the subscription.
- Record the date, time and name of any support representative you speak with, and keep copies of all emails, letters and delivery receipts. Ask for and save written confirmation that your licence has been cancelled and auto‑renewal stopped.
What happens when you cancel
On cancellation you immediately lose authorization to use the GS1 GTINs and any Company Prefix(es) issued to your account. Access to GS1 Canada tools and services tied to your account will be removed, and shared data will no longer be available to trading partners. Cancellation should be communicated to trading partners in advance if products using those identifiers remain in the supply chain.
Will I get a refund?
GS1 Canada’s public help pages and FAQs do not state a formal refund policy or a 14‑day statutory “cooling‑off” right. Independent sources note that refunds for assigned barcodes are generally not offered except in very limited circumstances, but that is not GS1 Canada’s official policy. If you believe you are owed a refund, ask GS1 Canada for written confirmation of their decision and consider contacting your payment provider or provincial consumer protection office for options.
Gs1 plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual | C$26.25 annually | Annual | 1 Barcode (GTIN Licence), for businesses with annual gross revenue under C$250,000 |
| Basic | C$157.50 annually | Annual | 10 Barcodes (GTIN Licence), for businesses with annual gross revenue under C$500,000 |
| Limited | C$525.00 annually | Annual | 100 Barcodes (Company Prefix Licence), for businesses with annual gross revenue under C$1,000,000 |
| Essentials 10 | C$341.25 annually | Annual | Up to 10 GTINs/Barcodes, small business bundle, annual gross revenue under C$2,500,000, no setup fee |
| Essentials PLUS 10 | C$498.75 annually | Annual | Up to 10 GTINs/Barcodes, small business bundle plus eCommerce/product image/data capture, under C$2,500,000 gross revenue, no setup fee |
Prices exclude applicable taxes and, where noted, setup or content capture fees. Subscriptions automatically renew annually unless cancelled in writing at least 60 days prior to renewal.
Your consumer rights in Canada
GS1 Canada’s published materials do not advertise a 14‑day cooling‑off or automatic refund right. Canadian federal and provincial consumer protection laws may provide remedies in specific circumstances (for example, for unfair practices or deceptive representations), but GS1 Canada’s publicly available resources do not rely on or reference a statutory cancellation period. If you think local consumer law applies to your situation, consult your provincial consumer protection office or a legal advisor.
Customer experiences
Public reviews and complaint listings show recurring issues reported by some customers, including difficulty reaching support, billing problems, disputes over automatic renewals continuing after cancellation requests, and in some cases accounts being sent to collections despite claims of non‑use. There are few substantial positive customer‑facing reviews on major public platforms. For specific complaint records see sources such as the Better Business Bureau.
Documentation checklist
- Account name, company prefix and/or GTIN list (membership or licence details)
- Account number and billing information (last invoice, payment method)
- Signed cancellation letter stating effective date and request to stop auto‑renewal
- Copies of emails, notes of phone calls (date, time, representative), and delivery receipt for registered mail
- Any prior correspondence or support tickets related to the cancellation or billing dispute
Common mistakes
Typical errors include not providing the membership or licence details in the cancellation request, failing to send cancellation in writing or by registered mail and therefore lacking proof of delivery, assuming cancellation via non‑use or a single phone call without written confirmation, and not accounting for the stated requirement to cancel in writing at least 60 days before annual renewal. Expecting an automatic refund without written confirmation from GS1 Canada is also a common mistake.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (Subscriber Support) | No explicit refund policy; refunds unlikely | Medium - can be quick if answered, but customers report difficulty reaching support |
| Email (info@gs1ca.org) | No explicit refund policy; refunds unlikely | Medium - creates written record but may require follow up |
| Registered mail (signed letter) | No explicit refund policy; refunds unlikely | Low - Medium - slower but provides strongest proof of delivery and date |
After cancelling
After you cancel, obtain and save the written confirmation from GS1 Canada and verify that auto‑renewal has been stopped and billing has ceased. Notify trading partners if GTINs or company prefixes will no longer be valid. Monitor your bank and credit statements for any unexpected charges and, if necessary, contact your payment provider to dispute charges. For help and to verify cancellation steps, see the GS1 Canada help page: GS1 Canada Help. If you encounter billing disputes or unresolved complaints, consider contacting your provincial consumer protection office or reviewing complaint reports such as those on the Better Business Bureau: BBB - GS1 Canada complaints.
Address
Send registered mail (raccomandata A/R) to:
GS1 Canada
1500 Don Mills Road, Suite 800
Toronto, ON M3B 3K4
Canada
When sending written cancellation, reference your membership or licence details (company prefix/GTINs) and include a daytime contact phone number and email to receive written confirmation.