Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Hailuo Ai
71-75 Shelton Street
WC2H 9JQ London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hailuo Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Hailuo Ai: Easy Method
What is Hailuo Ai
Hailuo Ai is a subscription-based mobile app available on the Canadian iOS App Store that offers tiered paid plans and one‑time credit purchases for access to higher features and usage. The app is published under OPUS STUDIO LTD, and in‑app prices are listed in Canadian dollars on the App Store.
The store listing shows several monthly and annual subscription tiers plus one‑time credit bundles; feature details in the store listing are not fully specified and may be accessed inside the app or in your account dashboard.
How to cancel Hailuo Ai
- If you purchased directly via the app account (direct purchase path), sign in to your Hailuo Ai account, open Account or Subscription settings, and follow the on‑screen option to cancel before the next renewal date; confirm cancellation and save any confirmation or screenshot.
- If you subscribed through the iOS App Store, cancel through your Apple ID subscriptions: open Settings on your iPhone/iPad → tap your name → Subscriptions → find Hailuo Ai → Cancel Subscription. Apple manages billing and renewals for App Store purchases.
- To request cancellation or ask for help, email support@hailuo-ai.art with your account email, subscription details, purchase receipt (or App Store transaction ID), and the action you want (cancel and/or refund). Include screenshots if available. Per the app Terms of Service, developer support can be contacted at that address.
What happens when you cancel
When you cancel an active subscription, access typically remains until the end of the current paid period; you will not be billed at the next renewal. For App Store subscriptions, Apple stops future charges but access remains for the period you already paid. One‑time credit purchases remain in your account and can often be used after cancellation unless stated otherwise in the app policy.
Cancelling does not automatically delete your account or personal data. Your account, history, and remaining credits may remain available unless you request account deletion. If you need data removal, contact support and specify that you want account deletion, and retain any confirmation responses.
Will I get a refund?
Refunds depend on how you paid and the reason for the request. If you subscribed through the iOS App Store, Apple controls billing and refund decisions; you must request a refund through Apple using their report a problem flow or support channels. If you paid directly to Hailuo Ai (outside the App Store), contact support@hailuo-ai.art with proof of purchase and the reason; refunds are discretionary and handled per the developer's policy and applicable laws.
One‑time credit purchases are commonly non‑refundable once consumed. Exceptions may be made for technical errors, duplicate charges, or unauthorized transactions; provide transaction IDs and timestamps when contacting support. A refund is not guaranteed and will be evaluated case‑by‑case.
Hailuo Ai plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Monthly | C$12.99 | Monthly | In‑app purchase tier (unspecified features in listing) |
| Pro Monthly | C$49.99 | Monthly | Higher‑tier subscription |
| Master Monthly | C$99.99 | Monthly | Top‑tier subscription |
| Standard Yearly | C$129.99 | Annual | Yearly subscription plan |
| Credits - 500 | C$6.99 | One‑time purchase | 500 credits |
| Credits - 1000 | C$12.99 | One‑time purchase | 1000 credits |
| Credits - 2000 | C$24.99 | One‑time purchase | 2000 credits |
| Credits - 3000 | C$39.99 | One‑time purchase | 3000 credits |
| Credits - 5000 | C$69.99 | One‑time purchase | 5000 credits |
| Credits - 10000 | C$129.99 | One‑time purchase | 10000 credits |
Your consumer rights in Canada
Canadian consumer protection laws require clear pricing and truthful representations. If the app was misrepresented, you may be entitled to remedies under provincial consumer protection statutes. For subscriptions sold through third parties (like Apple), platform terms and provincial rules both apply; Apple handles billing, but consumer law still protects against unfair practices or misrepresentation. You also have rights related to unauthorized charges and errors - contact your payment provider and the platform (Apple) for charge disputes if necessary.
If you believe your rights were breached, retain receipts and correspondence and consider filing a complaint with your provincial consumer protection office or seeking guidance from federal resources on consumer protection. The outcome can depend on the facts of the case and applicable provincial law.
Customer experiences
User reports are mixed: many customers appreciate the app features and credit options, while others report confusion about where to cancel (in‑app dashboard vs. App Store) and frustration over billing handled by Apple. Some users report quick resolutions from support when they provided transaction IDs, while others have experienced slower replies or needed to escalate through Apple for App Store purchases.
Overall, experiences vary with how the subscription was purchased - direct in‑app customers report different support flows than those who subscribed through the iOS App Store. Clear documentation (receipts and screenshots) usually speeds resolution.
Documentation checklist
- App Store receipt or transaction ID (from Apple purchase history)
- Account email/username used in Hailuo Ai
- Date and price of the charge you want to dispute
- Screenshots of subscription status, billing entries, and any error messages
- Confirmation screenshots after you cancel (if available)
- Any prior email correspondence with support
Common mistakes
A frequent mistake is deleting the app but not cancelling the subscription in the App Store - deleting does not stop recurring charges. Another common error is canceling too late (after renewal) and assuming an automatic refund will follow; renewed periods are normally non‑refundable unless there is a demonstrable error or policy exception. Users also sometimes contact the app developer for refunds when Apple processed the charge - Apple will generally handle refunds for App Store purchases.
Finally, people sometimes use a different Apple ID or email than the one tied to the subscription and then cannot find the subscription in their account - verify which Apple ID or app account was used before requesting cancellation or refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Hailuo Ai account dashboard (direct purchase) | Refunds are handled by the developer and are case‑by‑case; may be possible for errors | Easy to cancel; refund medium (depends on developer) |
| iOS App Store subscription (Apple) | Refunds are controlled by Apple; request via Apple’s report a problem or support | Cancellation is easy (via Apple ID); refund process is medium and handled by Apple |
| Email support (support@hailuo-ai.art) | Refunds considered case‑by‑case by developer; provide receipts and reasons | Moderate (depends on response time and documentation) |
After cancelling
After you cancel, keep your receipts, cancellation confirmation, and any correspondence until billing periods have passed and your issue (such as a refund) is resolved. If you subscribed via Apple and want a refund or need to report an unauthorized charge, use Apple’s support tools first. If you paid the developer directly, follow up with support@hailuo-ai.art and reference your documentation.
Helpful links: Apple subscription management and refund pages - Cancel a subscription on iPhone or iPad and Request a refund from Apple. For Canadian consumer guidance, see Government of Canada consumer protection. For developer support email: support@hailuo-ai.art.
Address
OPUS STUDIO LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM