Cancellation Idprotect: Easy Method

What is Idprotect

Idprotect is a paid identity‑protection subscription service that offers credit monitoring (TransUnion), dark‑web monitoring, a dispute/repair center, and educational resources. It is sold in Canada with a short trial period followed by a monthly fee and is intended to alert members to credit or identity risks and provide assistance with related disputes.

How to cancel Idprotect

There are three primary cancellation channels: through the member portal (web), by phone during business hours, or by sending a written request by mail. Choose the one that best fits your situation; if you paid via an app store (Apple or Google Play), check the platform’s refund/cancellation flow first.

• Web (member portal): Log in to your account page, go to subscription or billing, select cancel or turn off auto‑renew, and save or screenshot the confirmation. Keep a copy of any cancellation ID or email.
• Phone: Call the number listed on the website, in emails, or on your statement during business hours (Mon - Fri, 10 am - 6 pm EST). Have your account email, subscription details, and payment info ready; request a cancellation confirmation number and note the representative’s name.
• Mail: Send a signed written termination request to the provider’s Canadian address (recommended by registered mail with tracking). Include your account email/username, last four digits of the card used, subscription start date, and a clear statement requesting cancellation. Email alone may be insufficient without identity validation.

What happens when you cancel

Cancelling will stop future automatic renewals of your subscription. Idprotect’s terms state payments are non‑refundable and non‑prorated, so cancellation is generally used to prevent further charges rather than to recover past payments. In many subscription services you retain access through the end of the billing period you already paid for, but practices can vary - confirm in your account or with support. Keep copies of cancellation confirmations and any correspondence; these are your primary proof if billing continues after cancellation.

Will I get a refund?

Idprotect’s stated policy for Canada is that payments are non‑refundable: no refunds or credits for partial months, unused time, or proration are provided. The provider has indicated no formal refund timeline or guaranteed exceptions. If you believe a charge is erroneous, contact customer support for assistance - they may review issues on a case‑by‑case basis, but there is no guarantee of a refund in the published terms. If you purchased through Apple or Google Play, their platform refund processes apply and may offer different remedies.

Idprotect plans and pricing

Your consumer rights in Canada

Consumer protection in Canada varies by province. Some contracts are subject to statutory cooling‑off periods (often around 10 days) for certain types of purchases, but these rules depend on the nature of the contract and provincial law. Idprotect’s published terms for Canada state payments are non‑refundable and do not provide proration or credits for unused time. If you purchased via Apple or Google Play, consult those platforms’ refund and cancellation policies because platform purchases may be governed by different rules than direct subscriptions. If you believe a business has acted unfairly, you can contact your provincial consumer protection office for guidance or to file a complaint.

Customer experiences

Reviews are mixed. Some users report receiving useful alerts, credit score/report information, and educational resources and describe the service features as helpful. Other consumers report difficulty cancelling, continued charges after cancellation attempts, and aggressive retention tactics on phone calls; several reviewers described recurring charges after a trial period. Overall public ratings for the service have trended negative in many third‑party review sites, so keep careful records if you decide to subscribe or cancel.

Documentation checklist

• Account email/username and subscription start date; order or invoice number if available.
• Last four digits of the payment card or billing statement showing the charge.
• Copies/screenshots of confirmations, trial signup, and any cancellation requests or chat transcripts.
• Phone call details: date/time, representative name, confirmation number.
• For mailed requests: signed letter, copy of ID if required, and tracking/registered mail receipt.

Common mistakes

Common errors include assuming a verbal cancellation is sufficient without getting a confirmation number or written proof, failing to turn off auto‑renew in the account portal, not checking whether the purchase was processed through Apple or Google (which changes the refund/cancellation route), and sending an email cancellation without proper identity verification when a signed mailed request is required. Another frequent problem is not keeping records (screenshots, confirmation emails, tracking numbers) to prove cancellation if billing continues.

Comparative recap

After cancelling

After you cancel, keep your cancellation confirmation and monitor your bank or card statements for any unexpected charges. If charges continue, contact customer support immediately and supply your cancellation proof. For platform purchases, use the platform’s refund request process. Helpful resources: Apple refunds - Apple refund request; Google Play refunds - Google Play refund policy; provincial consumer protection guidance - Consumer Protection BC. If you suspect fraudulent charges or identity theft, consider placing a fraud alert with the credit bureaus and follow local identity‑theft guidance.

Address

For written cancellation requests (recommended by registered mail):

3200 - 650 West Georgia Street, Vancouver, BC V6B 4P7, Canada