Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Imprint
190 Marycroft Avenue Unit 16
L4L 5Y2 Woodbridge
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Imprint service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Imprint: Step-by-Step Guide
What is Imprint
Imprint is a subscription-based micro-learning app and content service that offers visual courses, book guides, quick reads and quizzes, and (in some cases) print-on-demand orders placed through its website or mobile app. It is distributed directly and also through mobile marketplaces such as the Apple App Store and Google Play.
How to cancel Imprint
How you cancel depends on how you bought the service or product. Use the steps below as a concise guide; follow the path that matches your purchase method and keep evidence of your cancellation attempt.
- Subscriptions purchased in-app via Apple App Store: Open your Apple account/subscriptions settings and cancel the Imprint subscription there (App Store handles refunds and cancellations). For refunds, use Apple’s purchase support.
- Subscriptions purchased via Google Play: Open Google Play > Subscriptions and cancel; request refunds through Google Play’s refund process.
- Subscriptions purchased directly on Imprint’s website or mobile web: Sign in to your Imprint account, go to Account or Subscription settings and select Cancel; if you cannot cancel online, contact Imprint support (save any confirmation). Note: direct subscriptions typically remain active until the end of the billing period.
- Print or physical orders placed through the Imprint app/website: Cancel immediately before printing/processing begins. If production has not started, request cancellation and refund per Imprint’s cancellation policy; if production has started, cancellation is usually not possible.
- Registered mail option (Canada): If you want to send a formal cancellation by post, send a registered/trackable letter (raccomandata A/R style) to Tristan Communication Ltd. at the Canadian correspondence address and keep tracking/receipt.
What happens when you cancel
For direct subscriptions, cancellation usually stops automatic renewal; access commonly continues until the end of the current paid billing period rather than ending immediately. For subscriptions through Apple or Google Play, cancellation is handled by the store and follow-up (including refunds) is governed by the store’s policies. For print orders, cancellation is accepted only if made before production (printing/binding) begins - once production or delivery has started, cancellation and refunds are generally not available. Account data and usage records may be retained according to Imprint’s terms of service even after cancellation.
Will I get a refund?
Refund entitlement depends on purchase method and timing. For subscriptions purchased directly from Imprint (not through Apple/Google), Imprint’s terms state that subscription purchases are final and non‑refundable; cancellation typically ends future renewals but does not provide a pro‑rated refund for the current period. For purchases made via the Apple App Store or Google Play, refunds are governed by the respective store refund policies and you must request a refund through the store. For printed orders placed through the app or website, Imprint may issue a full refund only if the order is canceled before production begins; once production or delivery has started, refunds are generally not permitted.
Under Canadian consumer law there is generally a 14‑day withdrawal right for online purchases of digital subscription services unless the right has been explicitly and lawfully waived (for example, where the consumer consented to immediate access and acknowledged waiving the right). It is not always clear from Imprint’s public pages whether or how that right is offered to Canadian users, so you should assert your rights within 14 days if you believe they apply.
Imprint plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual Subscription | USD 149 (promo) or regular USD 124.99 - approx C$238 - C$244/year (user reports) | Annual | Full access to visual micro-learning library (courses, book guides, quick reads, quizzes) |
Your consumer rights in Canada
Canadian consumer protection generally requires clear disclosure of automatic renewal terms, cancellation mechanisms, and refund rights. There is commonly a 14‑day right to withdraw from online digital contracts unless the consumer has been informed and has agreed to give up that right in exchange for immediate access. If you purchased through Apple or Google Play, the store’s policies and processes apply for refunds and cancellations. If Imprint’s practices or disclosures make cancellation or refunds unclear or difficult, that may be a compliance concern under provincial and federal consumer protection rules; keep records and consider contacting your provincial consumer protection office if you believe your rights have been denied.
Customer experiences
Public reviews are mixed. Some users praise the app and learning content as visually appealing and effective. However, a significant portion of reviews and complaints (notably on review platforms) describe problems with trial auto‑renewals, being charged after attempting to cancel during a free trial, receiving no timely support, and describing the trial or billing communications as misleading. These complaints indicate the importance of documenting cancellation attempts and checking the store subscription settings if you used a mobile app marketplace.
Documentation checklist
- Order confirmation and receipts (email or in-app)
- Screenshots of subscription settings showing active/canceled status
- App Store / Google Play purchase receipts (if applicable)
- Bank or card statements showing the charge
- Copies/screenshots of cancellation confirmations, support messages, and timestamps
- Terms of service or cancellation policy screenshots showing relevant clauses
- Registered mail receipt and tracking number if you send a physical cancellation letter
Common mistakes
Common errors include attempting to cancel via Imprint when the subscription was purchased through Apple or Google (you must cancel in the store), assuming a cancellation request guarantees an immediate refund, waiting until production starts for printed orders (after which cancellation is generally impossible), and failing to keep proof of cancellation attempts or receipts. Another frequent mistake is relying on a verbal or chat response without receiving written confirmation - always capture and save confirmation messages or screenshots.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct website/app subscription | No pro‑rated refund (subscription ends at period end); refunds rare except as required by law (14‑day withdrawal may apply) | Moderate - must use Imprint account settings or support and keep records |
| Apple App Store subscription | Refunds handled by Apple per App Store policy (request via Apple) | Medium - cancel and request refund through Apple’s support tools |
| Google Play subscription | Refunds handled by Google Play per store policy (request via Google) | Medium - cancel and request refund through Google Play support |
| Print orders (app/website) | Full refund if canceled before production begins; no refund once production or delivery has started | Varies - low if canceled quickly, high if production already started |
| Registered mail cancellation (Canada) | Refund subject to Imprint’s policy; proof of delivery helps if dispute arises | Medium - High - requires postal processing and explicit follow-up |
After cancelling
After you cancel, save any confirmation or reference number and monitor your card/bank statements for unexpected charges. If you need a refund and you purchased via Apple or Google, follow the store’s refund request process promptly. If Imprint charged incorrectly or failed to cancel, gather the documentation checklist items and contact Imprint support first; if unresolved, you can escalate to your bank (chargeback) or file a complaint with your provincial consumer protection office. Useful links: Imprint cancellation policy https://imprint-app.com/cancellation-policy, Imprint terms of service pages https://imprintspace.com/pages/terms-of-service and https://www.imprintapp.com/termsofservice, Apple report a problem / refund https://support.apple.com/en-ca/HT204084, Google Play refund help https://support.google.com/googleplay/answer/2479637, and general Canadian consumer protection resources https://www.canada.ca/en/services/business/consumer-protection.html.
Address
For registered or formal correspondence in Canada you may send mail to: Tristan Communication Ltd., 190 Marycroft Avenue Unit 16, Woodbridge, Ontario L4L 5Y2, Canada. Note that the Canadian Imprint correspondence address may be intended for general correspondence and might not process subscription cancellations directly; send by tracked/registered mail and retain proof of delivery.