Cancellation service N°1 in Brasile
Contract number:
To the attention of:
Cancellation Department – Impulse
Av. Carlos Gomes, nº 281, Sala 601
90.480-003 Porto Alegre
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Impulse service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Impulse: Easy Method
What is Impulse
1. Overview
Impulse is a subscription-based app that provides AI-powered insights and advanced analytics to help users analyze data and make decisions. It offers monthly and annual Premium plans with enhanced features beyond the free tier.
2. How to cancel Impulse
How you cancel depends on where you purchased the subscription. If you paid through the Apple App Store, you must cancel via your Apple ID subscriptions. If you purchased directly from Impulse (check your receipts and terms of use), follow the contact method shown in those terms - this may be email or registered mail. Below are step-by-step options for common purchase paths.
- Cancel via iOS (App Store): Open Settings on your iPhone or iPad → tap your name → Subscriptions → find Impulse → tap Cancel Subscription. You can also cancel via the App Store app under your account subscriptions or through the Apple website.
- Request refund via Apple: For purchases made through the App Store, use Apple’s refund request page or contact Apple Support for further help.
- Cancel a direct purchase (if applicable): Follow the procedure in Impulse’s terms of use - send an email to the support address indicated in those terms or deliver a registered letter to the postal address below. Keep copies of all correspondence and receipts.
- If you cannot cancel in-app: Check account emails and receipts for the purchase platform, then contact that platform’s support (Apple) or your payment provider for assistance.
3. What happens when you cancel
Cancelling a subscription stops automatic renewal at the end of the current billing period; you retain Premium access until that period expires. Cancellation does not usually delete your account or the data stored in it - your data retention depends on Impulse’s privacy and data retention policies as provided in the terms of use. If you later re-subscribe, service access resumes according to the new billing cycle.
4. Will I get a refund?
Refunds depend on how the subscription was purchased. If you bought Impulse through the Apple App Store, Apple handles refunds and will evaluate requests under its policies; developers cannot directly issue refunds for App Store purchases. If you purchased directly from Impulse (outside the App Store), the developer may consider refunds on a case-by-case basis per the terms of use or any refund policy displayed at purchase. Generally, cancelling prevents future charges but does not automatically trigger refunds for unused time unless explicitly stated in the purchase terms or granted as an exception.
5. Impulse plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (monthly) | US$4.99 (converted to CAD via App Store pricing tiers) | Monthly | Premium AI insights, advanced analytics |
| Premium (annual) | US$29.99 (converted to CAD via App Store pricing tiers) | Annual | Premium AI insights, advanced analytics |
| Note: Exact CAD amounts are determined dynamically by the Canadian App Store based on Apple’s pricing tiers; public listings show USD equivalents only. | |||
6. Your consumer rights in Canada
Consumers in Canada are protected by federal and provincial consumer protection rules that require clear disclosure of recurring charges and provide remedies against unfair practices such as misleading advertising. Rights and enforcement vary by province; for example, Quebec has distinct protections for digital purchases. If you believe a charge was unauthorized or the product was misrepresented, you can raise the issue with the App Store (for App Store purchases), your payment provider, and your provincial consumer protection office. Keep records of the transaction, terms shown at purchase, and any correspondence when seeking remedies.
7. Customer experiences
Users commonly report that cancelling subscriptions purchased through the App Store is straightforward when using the iPhone Subscriptions menu, but obtaining refunds from Apple can be inconsistent and handled on a case-by-case basis. When purchases were made directly from a developer, response times and refund decisions vary - some customers receive pro-rated refunds or goodwill credits while others are declined per the stated terms. Timely documentation and polite, clear communication improve the chance of a favourable resolution.
8. Documentation checklist
- Account email and username used for Impulse
- Receipt or order number showing the purchase (App Store receipt or direct invoice)
- Subscription start and renewal dates
- Screenshots of subscription in your Apple ID / App Store subscriptions page
- Copies of any communications with Impulse support or third-party platforms
- Proof of attempted cancellation (timestamps or confirmation screens)
9. Common mistakes
Common errors include deleting the app and assuming that removes the subscription (it does not for App Store subscriptions), contacting only the developer when the purchase was through Apple, or waiting past a renewal date to cancel and expecting an automatic refund. Another frequent issue is not saving receipts or confirmation emails - without those, disputes take longer to resolve. Always confirm the purchase platform (App Store vs direct) and follow the corresponding cancellation route.
10. Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS subscriptions) | Handled by Apple; refundable on a case-by-case basis via Apple Support or refund request form | Low to Medium - canceling is easy, refunds depend on Apple |
| Contacting Impulse (email or registered letter per terms) | If purchase was direct (not via App Store), developer may grant refund per their policy; limited options if purchase was via App Store | Medium - depends on developer responsiveness and purchase channel |
| Bank/credit card dispute (chargeback) | Possible for unauthorized or clearly erroneous charges, subject to bank investigation and time limits | High - can be effective but may take significant time and justification |
11. After cancelling
After you cancel, verify that auto-renewal is off in your App Store subscriptions and retain confirmation screenshots or emails. If you need to request a refund for an App Store purchase, use Apple’s refund request page or contact Apple Support at support.apple.com. For general Canadian consumer guidance, see the Government of Canada’s consumer pages at ic.gc.ca - Office of Consumer Affairs. If you plan to contact Impulse using the address in their terms, keep copies of registered mail and any replies for your records.
12. Address
Av. Carlos Gomes, nº 281, Sala 601, Mont’ Serrat, Porto Alegre, RS, CEP 90.480-003, Brasile