Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Intelius
P.O. Box 4145
98009 Bellevue
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Intelius service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Intelius: Easy Method
What is Intelius
Intelius is a U.S.-based online data and people-search service that provides background reports, reverse phone lookups, address reports and related identity-protection add-ons. It aggregates public-record and proprietary data to deliver searchable reports about people, phone numbers and addresses, and offers subscription plans for ongoing access.
Intelius is primarily marketed and billed in U.S. dollars and operates under U.S. terms of service; Canadians commonly use the service but should note that billing, cancellations and refund practices are determined by Intelius policies and the payment processor in use.
How to cancel Intelius
- Via web: Log into your Intelius account → My Account / Membership Settings → Cancel Subscription → confirm. You should receive a confirmation email. For a step-by-step guide see joinchargeback.com.
- Via phone: Call Intelius Customer Support at (877) 564‑13253 (Mon - Fri, 7 a.m. - 4 p.m. PST) and request cancellation; ask for a cancellation reference or confirmation email. Source: joinchargeback.com.
- Via email / contact form: Submit a cancellation request through Intelius’ Contact Us page or send email to custserv@intelius.com (or help@intelius.com). Include your account email, full name, last 4 digits of payment method and date of purchase and explicitly request subscription cancellation and (if wanted) a refund. See joinchargeback.com.
- Via Android app: Open the Intelius app → Menu → Subscription → select Intelius → Cancel Subscription. Reference: wikisubscription.com.
- Via Apple / App Store: Open Settings → your name → Subscriptions → select Intelius → Cancel Subscription. For details see wikisubscription.com.
What happens when you cancel
When you cancel a subscription, access typically continues until the end of the current billing period; cancellation usually prevents future recurring charges but does not always result in a prorated refund. Intelius generally sends an email confirmation of cancellation when the request is processed - keep that confirmation as proof.
Billing and data storage are governed by Intelius’ policies: your account record and any downloaded reports remain subject to their terms, and some features or add-ons (for example, court-access or third‑party fees) may be treated separately. If you subscribed through Apple or Google Play, account and billing control may be handled through those stores rather than directly by Intelius.
Will I get a refund?
Intelius does not publish a uniform 14‑day statutory refund right for online subscriptions for Canada. Some sources refer to short satisfaction guarantees (for example, within seven days), but many fees - such as court access or other third‑party charges - are often non‑refundable. Officially many sales are treated as final, but Intelius has in practice issued goodwill refunds in some cases (duplicate billing, unexpected charges, etc.).
Refund timing and outcomes vary: refunds may be processed in a few business days up to several weeks depending on the payment processor and bank (reports range from roughly 3 - 35 business days). If you believe a charge is unauthorized or misleading, you can also contact your card issuer to dispute the charge while you pursue a refund with Intelius.
Intelius plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| People Search | US$25.11/month (or bi‑monthly US$21.13/mo when paid every 2 months) | Monthly or bi‑monthly | Unlimited person and address reports |
| Reverse Phone Lookup + People Search | US$35.30/month (after US$0.95 for a 5 - 6 day trial) | Monthly | Unlimited phone, person, and address reports |
| Address Lookup + People Search | US$34.95/month (after US$0.95 for a 7‑day trial) | Monthly | Unlimited address and person reports |
| Identity Protect (add‑on) | US$9.95/month or US$119.40/year | Monthly or Annual | Credit monitoring and identity theft insurance |
| Downloadable Reports (add‑on) | US$3.99 one‑time | One‑time | Offline downloadable report files |
Note: No official Canadian (CAD) price list was found. Some Canadian users report being charged an annual equivalent in CAD (example: ≈ CA$244.40/year), which likely reflects USD billing converted by the card issuer.
Your consumer rights in Canada
Canadian consumers do not have a universal 14‑day statutory right for online subscriptions; cooling‑off periods typically apply to door‑to‑door and certain telemarketing sales and vary by province. In practice, refund and cancellation rights for an online subscription like Intelius are determined by the merchant’s terms plus general consumer protection laws in each province.
If you believe charges were unauthorized, misleading or not disclosed, you can file a dispute with your credit‑card issuer (chargeback), lodge a complaint with provincial consumer protection authorities, or use platforms such as the Better Business Bureau. Keep records of your cancellation attempts and any communications to support disputes.
Customer experiences
Customer reviews are mixed. Many users report helpful, professional Intelius customer‑service agents who resolve login issues, cancellations and refunds efficiently when reachable. Positive reports often mention clear, courteous interactions and successful problem resolution.
Negative reports frequently cite unexpected or duplicate billing, trials that convert to recurring charges without clear notice, difficulty cancelling via website or app stores, and slow or inconsistent responses from support. Several complaints involve renewed charges after cancellation and difficulty obtaining refunds, so retaining confirmations and monitoring statements is important.
Documentation checklist
- Account email and full name; last 4 digits of payment method; subscription/plan name; date of purchase or renewal; order or transaction ID (if available)
- Screenshots of billing, trial offers or renewal notices; any cancellation confirmation (email or on‑screen); timestamps of support calls and agent names (if provided)
- If sending written notice, a dated letter stating your cancellation request, a printed copy of your account details, and a tracked/registered mail receipt for proof of delivery
Common mistakes
Common errors include assuming a trial cancels automatically (many trials auto‑convert if not cancelled before the trial ends), contacting the wrong support channel (for example, cancelling with Intelius when the subscription is billed through Apple or Google Play), and not keeping cancellation confirmations. Another frequent mistake is waiting to review bank statements - if you see unexpected charges, act quickly to request cancellation and document everything.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web account cancellation | Possible (case‑by‑case) | Low - Moderate |
| Phone support | Possible (case‑by‑case) | Moderate |
| Email / Contact form | Possible (case‑by‑case) | Moderate - High (can be slower) |
| Android app (Google Play) | Depends (store or Intelius) | Moderate |
| Apple (App Store) | Depends (App Store refund policies) | Moderate (must use App Store) |
After cancelling
After you cancel, keep the cancellation confirmation email or screenshot, monitor your bank and card statements for at least one billing cycle, and save all correspondence. If a charge posts after cancellation, contact Intelius immediately with your cancellation proof; if unresolved, contact your card issuer to open a dispute or chargeback and consider filing a complaint with consumer protection agencies or the Better Business Bureau.
Helpful resources: Intelius contact/support pages (use your account portal), a community cancellation guide at joinchargeback.com, and a subscription cancellation walkthrough at wikisubscription.com. For Canadian consumer support see the Better Business Bureau Canada and your provincial consumer protection office.
Address
If you prefer to send a written cancellation by mail, consider using registered mail (for example, raccomandata A/R) or another tracked service to have proof of delivery. The address associated with cancellation correspondence appears to be:
P.O. Box 4145
Bellevue, WA 98009
United States
Also keep a copy of the mailed letter and the postal tracking/receipt. If you call, note the date, time and agent name and request an email confirmation of cancellation.