Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Joist
317 Adelaide St. W, Suite 800
M5V 1P9 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Joist service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Joist: Easy Method
What is Joist
Joist is a cloud-connected estimating, invoicing and project-management tool aimed at contractors and small construction businesses. It provides templates for estimates and invoices, payment processing, client management and tiered subscription plans (Basics, Pro, Elite) with optional QuickBooks synchronization.
The service is available via web and mobile apps (iOS and Android) and offers features designed to streamline on-the-go workflows such as professional-looking documents, online payments and project tools.
How to cancel Joist
- iOS App Store: Cancel through Apple’s subscription management on your device or via Report a Problem using your subscription receipt - Apple processes App Store cancellations and refunds.
- Android (Google Play): Cancel via Google Play subscription management (Subscriptions in the Google Play app or Google Play help) - Google processes Play Store cancellations and refunds.
- Web (joist.com): From a desktop, open the Joist Pro tab in your account and click the Cancel button. Your access typically continues until the end of the current billing cycle.
- If you need Joist to close your account, remove personal data or you prefer a written request, mail a signed cancellation/account-closure request to Joist Software, Inc. (see address below) and/or email support at hello@joist.com with your account email and receipt.
What happens when you cancel
If you cancel through the Joist website, your subscription access usually continues until the end of the current billing period; you will not be charged after that period. If you cancel through Apple or Google, those providers handle the cancellation and any remaining access according to their policies.
Cancelling a paid subscription does not necessarily delete your Joist account or data. If you require data deletion or account closure, contact Joist support or send a written request (registered mail is recommended) specifying the attention line for cancellations/account closure. For purchases made through Apple or Google, billing and refund actions are processed by those platforms.
Will I get a refund?
Joist’s stated policy is that "all subscription fees are non-refundable" under its Terms & Conditions. If you purchased directly via the Joist website, Joist may consider a refund request if you email hello@joist.com with your account email and receipt for verification, but refunds are not guaranteed.
For subscriptions purchased through Apple’s App Store or Google Play, refunds and cancellations are handled by Apple or Google respectively; use Apple’s Report a Problem or the Google Play refund flow. Also note that provincial consumer-protection statutes (for example Quebec’s 14-day right of withdrawal for some remote contracts) may provide rights that cannot be waived by contract; if you believe a statutory refund applies, consult your local consumer protection office.
Joist plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Joist Basics Monthly | C$10.99 | Monthly | Essential estimating/invoicing, 5 documents/month limit, online payments |
| Joist Pro Monthly | C$20.99 | Monthly | Unlimited documents, custom contracts, logo branding, client management |
| Joist Elite Monthly | C$39.99 | Monthly | All Pro features plus business reports, change orders, advanced project tools |
| Joist Basics Annual | C$109.99 | Annual | Same as Basics Monthly but billed yearly |
| Joist Pro Annual | C$209.99 | Annual | Same as Pro Monthly but billed yearly |
| Joist Elite Annual | C$399.99 | Annual | Same as Elite Monthly but billed yearly |
| QuickBooks Sync Monthly (add-on) | C$12.49 | Monthly | QuickBooks synchronization add-on |
| QuickBooks Sync Annual (add-on) | C$113.99 | Annual | QuickBooks synchronization add-on |
Your consumer rights in Canada
Canadian consumer-protection laws vary by province. While Joist’s online Terms state that subscription fees are non-refundable, statutory rights in some provinces may provide remedies that cannot be contractually waived. For example, Quebec law provides certain withdrawal rights for remote contracts in limited circumstances. If you believe a provincial statute applies to your purchase, contact your provincial consumer-protection office or a legal adviser for guidance.
If Joist’s stated policy conflicts with mandatory provincial protections, you may have the right to pursue a refund or other remedy despite the contractual term. Keep records of purchases and communications when asserting these rights.
Customer experiences
Users commonly praise Joist for intuitive estimating and invoicing tools, professional-looking documents, time savings and mobile convenience, which are especially useful for small contractors and those working on the go. Many reviewers note useful integrations and a clarified workflow for estimates and invoices.
Criticisms reported by users include relatively high payment-processing fees (with some reporting effective totals approaching high percentages), occasional reliability and stability problems (app crashes or download/open issues), limited advanced reporting as businesses scale, and concerns about customer support and account access in some cases. As with many platforms, experiences vary by user needs and scale.
Documentation checklist
- Account email and username used with Joist
- Receipt or order confirmation showing purchase date, amount and payment method
- Subscription ID or transaction ID (if available)
- Screenshot of the subscription entry in App Store / Google Play (if purchased via those stores)
- Dates of requested cancellation and any confirmation messages/screens
- Any correspondence with Joist support (emails, ticket numbers)
Common mistakes
Many users accidentally assume deleting the mobile app cancels their subscription - but app removal does not stop billing through Apple or Google; you must cancel through the store or the Joist website. Another common error is expecting an automatic refund after canceling; Joist’s terms state fees are non-refundable and platform purchases follow Apple/Google processes.
Some customers also miss the end of the current billing cycle and are charged for an additional period because they canceled after renewal date, or they contact the wrong party for refunds (contact Apple/Google for store purchases). Keep proof of purchase and confirm cancellation in writing to avoid these issues.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS App Store | Refunds handled by Apple (use Report a Problem or Apple billing support) | Low - user cancels in Apple subscriptions; refund outcome varies |
| Android (Google Play) | Refunds handled by Google (use Play Store subscription management or refund request) | Low - user cancels in Google Play; refund outcome varies |
| Web (Joist website) | Joist states subscription fees are non-refundable; website purchases: email hello@joist.com to request review | Low - cancel via Joist Pro tab on desktop; refund requests handled case-by-case |
| Written request / support email | No guaranteed refund; Joist may verify purchase and consider exceptions; statutory consumer rights may apply | Medium - requires documentation and follow-up |
After cancelling
After you cancel, keep your purchase receipts, screenshots and any confirmation emails. For App Store purchases use Apple’s subscription support or Report a Problem. For Google Play purchases use Google Play subscriptions help. To contact Joist directly, visit joist.com and use the support or contact options, or email hello@joist.com with your account email and receipt if you purchased on the website.
If you need to request deletion of personal data or prefer to send a formal, signed request, registered mail to Joist’s attention line is recommended (see address below). If you believe a provincial consumer protection rule applies, contact your provincial consumer-protection office for next steps.
Address
Joist Software, Inc. Attention: (Subscription Cancellation / Account Closure) 317 Adelaide St. W, Suite 800 Toronto, Ontario M5V 1P9 Canada