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I hereby notify you of my decision to terminate the contract relating to the Keeper service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Keeper: Easy Method
What is Keeper
Keeper is a password manager and digital vault that stores passwords, secure files, and credentials across devices using a zero‑knowledge encryption model. It is offered as consumer, family, and business plans and is available through Keeper’s website, the Apple App Store, and Google Play.
How to cancel Keeper
- If you subscribed via Apple App Store: cancel through iOS Settings → Your Name → Subscriptions → Keeper Password Manager. See Keeper’s guide: help.keeper.io.
- If you subscribed via Google Play Store: cancel in the Google Play app → Profile → Payments & Subscriptions → Subscriptions → Keeper Password Manager. See: help.keeper.io.
- If you subscribed directly on Keeper’s website: cancel in Account settings under the Account tab, or contact Keeper support to manage billing and add‑ons. Keeper’s cancellation instructions: sites.google.com.
- Deleting your Keeper account will also cancel active services. You can delete an account via the mobile app: Account → Help → Delete Keeper Account, or by emailing deleteme@keepersecurity.com. See: help.keeper.io.
What happens when you cancel
When you cancel a subscription, automatic renewal stops at the end of your current paid period; you typically retain access through the end of that billing cycle. Cancelling does not automatically delete your stored data - your encrypted vault usually remains available until you delete your account. If you delete the Keeper account, active services are cancelled and you should receive confirmation of account deletion.
How long data is retained and whether you can recover it after account deletion depends on Keeper’s retention policies and any backups you may have. Always export or back up essential data before deleting your account if you may need it later.
Will I get a refund?
Keeper’s stated Terms of Use say that, because the software is delivered in full at purchase, direct purchases are generally not eligible for refunds: keepersecurity.com. Refund eligibility can vary by purchase channel and local consumer rules, and Keeper’s site guidance notes refunds are not automatic and can depend on the purchase channel: sites.google.com.
User reports indicate inconsistent outcomes: some Canadian reviewers report refund refusals even when cancellation was a few days late (Trustpilot), and others say Keeper offered refunds only within a limited window (for example, 30 days in one account of a review). If you purchased through Apple or Google, those stores have their own refund processes and timelines you should use.
Keeper plans and pricing
| Plan | Price (CAD) | Key features |
|---|---|---|
| Free | Varies | Basic password storage on single device, limited sharing |
| Personal | Varies | Multi‑device sync, secure storage, autofill, emergency access |
| Family | Varies | Multiple licenses, shared folders, family management |
| Business / Teams | Varies | Admin controls, team sharing, SSO/2FA integration |
| Enterprise | Varies | Custom deployments, advanced policies, priority support |
Your consumer rights in Canada
Canadian consumer protection can provide rights beyond a vendor’s stated no‑refund policy. Some provinces have statutory cancellation or cooling‑off periods for digital goods (for example, the verified guidance notes a 10‑day example for digital purchases), so you may be entitled to a refund even if Keeper’s terms disclaim refunds. Platforms like the Apple App Store and Google Play have their own refund processes and policies that apply to purchases made through them.
If Keeper’s “no‑refund” terms conflict with provincial consumer protection laws, you may have options such as filing a complaint with your provincial consumer protection office, requesting a chargeback via your credit card issuer, or using the App Store / Google Play refund mechanisms. Document dates, receipts, and communications to support any claim.
Customer experiences
Public reviews are mixed. Positive feedback highlights Keeper’s strong security model, ease of use, reliable cross‑device sync, and solid sharing features - examples include Trustpilot, Capterra reviews from Canadian users, and coverage noting enterprise‑grade security and a zero‑knowledge model (Trustpilot, Capterra, Wired).
Negative reports commonly cite opaque billing, unexpected price changes or upsells, and difficulty cancelling - particularly when users try to cancel outside the app store pathways. Some reviewers also mention autofill inconsistencies and browser/extension interface quirks that affected their experience (Trustpilot, Reddit).
Documentation checklist
- Proof of purchase/receipt and billing date (email or invoice)
- Payment method statement or last charged card statement
- Screenshots of subscription settings showing active subscription and attempts to cancel
- Copy of any cancellation confirmation or support ticket reference
- Account email/username and device information used to subscribe
Common mistakes
A few recurring mistakes cause confusion: people delete the Keeper app but do not cancel the subscription in the App Store or Google Play (the subscription continues to renew); others try to cancel on Keeper’s website when the original purchase was through an app store, which often requires cancellation via that store. Missing the correct cancellation channel or the billing cutoff date is a frequent cause of unexpected charges. Also, expecting an automatic refund after cancelling is risky - Keeper’s policy and user reports show refunds are not guaranteed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS Settings → Subscriptions) | Possible via Apple refund process; subject to Apple’s rules | Easy to cancel; refund depends on Apple review |
| Google Play Store (Play → Subscriptions) | Possible via Google Play refund process; subject to Google’s rules | Easy to cancel; refund depends on Google review |
| Keeper website (Account settings or support) | Keeper states direct purchases are generally non‑refundable; exceptions vary | Moderate; some users report difficulty with web cancellations |
| Delete account / Email deleteme@keepersecurity.com | Deletion cancels services but refund rules still apply per purchase channel | Simple for deletion; refund outcomes vary |
After cancelling
After you cancel, verify you receive confirmation (email or in‑app). Monitor your bank or card statements to confirm no further renewals. If you need to remove your data permanently, follow the account deletion steps (mobile app: Account → Help → Delete Keeper Account) or email deleteme@keepersecurity.com. For subscription management help, see Keeper’s support article: help.keeper.io. If a refund is required and Keeper declines, you can also request a refund via Apple or Google if applicable, contact your card issuer for chargeback options, or file a complaint with your provincial consumer protection office.
Address
Keeper Security, Inc., 311 W. Monroe Street, Suite 406, Chicago, IL 60606, USA