Cancellation service N°1 in Germany
Cancellation Kittl: Easy Method
What is Kittl
Kittl is a web-based graphic design platform that offers templates, AI-assisted tools, and export options for both personal and commercial projects. It provides tiered subscription plans (including a Free plan) and is used for tasks such as print-on-demand designs, vector and high-resolution exports, and team collaboration.
How to cancel Kittl
- Web - 14‑day withdrawal (cooling‑off): If you are within 14 days of concluding the contract for a web subscription, you can withdraw by sending a clear declaration of withdrawal (for example by email to hello@kittl.com or by registered post). Ensure the notice is sent before the 14‑day period ends. Kittl’s cancellation page: Kittl cancellation info.
- Web - cancel subscription at any time: Sign in, go to Dashboard → Team Settings → Plan & Billing → Cancel Subscription. Cancellation takes effect at the end of the current billing cycle and the account will revert to the Free plan. Help article: Canceling a subscription.
- App Store / Google Play: Subscriptions purchased through Apple or Google are generally managed through your App Store / Google Play subscription settings; follow the platform’s cancellation process for those purchases.
- Postal withdrawal option (recommended for formal withdrawals): Send a registered letter (raccomandata A/R or equivalent) to the company address and keep proof of posting and delivery.
What happens when you cancel
If you cancel a paid subscription through the Dashboard, the cancellation typically takes effect at the end of the current billing cycle. During the remaining paid period you generally retain access to the paid features; after the billing period ends your account will revert to the Free plan and paid features will no longer be available. Your projects and uploaded files remain associated with your account, but features tied to paid plans (for example high‑res or vector exports) will no longer be available unless you re‑subscribe.
Will I get a refund?
Web subscriptions: Kittl provides a 14‑day right of withdrawal for web‑based purchases - if you exercise that right within 14 days of concluding the contract, Kittl must refund all payments (including any delivery costs where applicable) without undue delay and no later than 14 days after receiving your notice. Refunds are returned to the original payment method and typically appear within 5 - 10 business days once processed; if the payment was reversed the original transaction may disappear from statements and you may need to check with your bank.
After the 14‑day withdrawal period, Kittl’s stated policy is a strict no‑refund approach for terminated subscriptions, including cancellations made before the end of a billing cycle. Subscriptions purchased through Apple or Google Play are subject to those platform providers’ refund processes and policies, which Kittl does not directly control.
Kittl plans and pricing
| Plan | Price (approx. CAD) | Period | Features (summary) |
|---|---|---|---|
| Free | C$0.00 | Monthly | Basic tools, personal use only |
| Pro | ≈ C$20 - 25/month | Monthly or Annual (≈ C$13.50/mo billed annually) | Premium templates, high‑res & vector exports, commercial license |
| Expert | ≈ C$40 - 45/month | Monthly or Annual (≈ C$32.40/mo billed annually) | All Pro features plus unlimited projects, brand kits, more storage |
| Business | Custom | Custom | Team access, dedicated support, enterprise features |
Notes: Exact CAD prices are not always published by Kittl and the figures above are approximate conversions from USD pricing. Check the checkout in Canada or contact Kittl for the final CAD amount.
Your consumer rights in Canada
Canadian consumer protection does not automatically guarantee a 14‑day cooling‑off period for all digital subscriptions; rights depend on provincial rules and the nature of the supplied service (for example whether the service is digital content supplied on an ongoing basis). Kittl’s published 14‑day withdrawal policy for web purchases is a contractual term that may be more generous than statutory minimums, but you should verify specific provincial protections. If you are uncertain about your rights, consider contacting your provincial consumer protection office or seeking legal advice.
Customer experiences
Public reviews show many positive comments about Kittl’s user‑friendly interface, large template library, AI features, and useful tools for print‑on‑demand workflows; reviewers on Trustpilot and Capterra highlight responsive support and frequent improvements. Negative reports include complaints about confusing cancellation experiences, performance issues (slow loading, glitches with large projects), and some users reporting difficulty obtaining refunds when they felt the platform failed to perform; such complaints appear on forums like Reddit and in international Trustpilot reviews. A neutral summary of historical performance notes can be found on Wikipedia.
Documentation checklist
- Account email and username, order/transaction ID or invoice number
- Copy of payment confirmation or bank/credit card statement showing the charge
- Record of cancellation attempt (sent email, screenshots, Dashboard cancellation confirmation)
- If using the 14‑day withdrawal: dated declaration of withdrawal (email copy or registered‑post receipt)
- If mailed: proof of posting and delivery (registered post / raccomandata A/R receipt)
Common mistakes
Common errors include assuming cancellation processed when a confirmation screen was not received, cancelling in the wrong place (for example attempting to cancel an App Store/Google Play subscription via Kittl’s Dashboard), and missing the 14‑day deadline for withdrawal notices. Another frequent mistake is expecting a pro‑rated refund after cancelling mid‑billing cycle - Kittl’s policy typically does not provide refunds after the 14‑day withdrawal period even if you cancel early. Always keep proof of your cancellation or withdrawal communication.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web - 14‑day withdrawal (email or registered post) | Full refund if exercised within 14 days | Low (timely notice and proof required) |
| Web - Dashboard subscription cancel | No refund after 14 days; cancellation takes effect end of billing cycle | Low to moderate (must follow Dashboard steps) |
| App Store / Google Play | Refunds handled by the platform; policies vary | Variable (depends on platform policies and review) |
After cancelling
After you cancel, keep copies of all confirmation messages and monitor your payment method or bank statement for refunds if applicable. If you requested a 14‑day withdrawal, Kittl states it will process refunds within 14 days of receiving the notice; typical arrival time is often 5 - 10 business days. If you used an app marketplace, contact Apple Support or Google Play Support for platform refunds. For Kittl help and support pages see: Kittl cancellation, Canceling a subscription, and Refund destination info. If you do not receive an expected refund, contact Kittl support at hello@kittl.com and check with your bank.
Address
Kittl Technologies GmbH, Saarbrücker Straße 37, 10405 Berlin, Germany. For email contact: hello@kittl.com.