Cancellation service N°1 in Andorra
Contract number:
To the attention of:
Cancellation Department – Kuro Ai
Plaça del Poble 1
AD400 Pal – La Massana
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kuro Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Kuro Ai: Easy Method
What is Kuro Ai
Kuro AI is a digital subscription service that offers image generation, editing, chat features and in‑app credit (called “Krystals”). It operates via its web platform and mobile apps; official pricing and terms are published on the Kuro AI website.
How to cancel Kuro Ai
- Web subscription (recommended first step): Sign in to your account on the Kuro AI website, go to Account or Settings, and select the subscription or billing section to cancel. After canceling, you keep access until the end of the current billing cycle. See the Kuro AI terms for the official cancellation policy: Kuro AI Terms & Conditions.
- Apple App Store purchases: If you subscribed through Apple, cancel directly in your Apple ID subscriptions - Kuro AI cannot cancel App Store subscriptions for you. For guidance on cancelling App Store subscriptions, see: how to cancel AI app subscriptions.
- Google Play purchases: If you subscribed through Google Play, cancel via your Google Play account/subscriptions; Kuro AI cannot cancel Google Play subscriptions for you. Follow Google Play’s subscription cancellation steps in the Play Store app or web console.
- If website controls are not available or you cannot sign in, you may try contacting Kuro AI support (email or support form) and retain evidence of your cancellation attempts. Note that postal cancellation options are not published; the fastest and most reliable method is online account cancellation.
What happens when you cancel
When you cancel a direct web subscription, automatic renewal is stopped and you retain access until the end of the paid billing period. Kuro AI’s publicly stated policy is that no refunds are provided for past or unused time, so canceling prevents future charges but does not usually produce a prorated refund. Your account, chat history and any content you created are governed by Kuro AI’s terms and data‑retention policies; if you want copies of content or chat history, export or save them before losing access.
Will I get a refund?
Kuro AI’s terms state that it does not offer refunds for subscriptions or in‑app credits (“Krystals”) for digital services. For purchases made through Apple or Google, refunds and cancellations are handled through those stores and their refund processes. If you believe you have a statutory right to a refund under Canadian consumer protection laws, you should raise the issue with Kuro AI support and, if necessary, with your payment provider or provincial consumer protection office, since Kuro AI’s stated no‑refund policy may conflict with local statutory rights.
Kuro Ai plans and pricing
| Plan | Price | Billing period | Features |
|---|---|---|---|
| Premium (yearly billed) | US$13.00 / month | Monthly (billed yearly) | 768×1152 HQ, 2500 Krystals, unlimited images, Tavern, chat history, image-to-image, upscale, watermark removal, commercial use, editing, styles & poses, all models |
| Premium (monthly billed) | US$15.00 / month | Monthly | Same as above |
| Ultra (yearly billed) | US$20.00 / month | Monthly (billed yearly) | 1024×1536 HQ, 6000 Krystals, all Premium features |
| Ultra (monthly billed) | US$25.00 / month | Monthly | Same as above |
Official pricing is published in US dollars only. Canadian users will be charged the USD amount converted by their payment provider at the time of purchase; no CAD‑specific pricing is listed on Kuro AI’s site.
Your consumer rights in Canada
Canadian consumers may have statutory protections that affect refunds and cancellations for digital goods, and in some provinces a limited period for cancellation or refund rights can apply. Kuro AI’s terms explicitly state no refunds, but that stated policy does not automatically override provincial or federal consumer protection laws. If you believe a statutory right applies (for example, if the service was misrepresented or defective), raise the issue first with Kuro AI support and your payment provider; you can also contact your provincial consumer protection office for guidance on whether you have a legal right to a refund in your situation.
Customer experiences
Reputation signals are mixed. Scam Detector lists the official domain kuro‑ai.com as “Known. Vetted. Low Risk” with a moderate trust score (kuro-ai.com rating), but an alternate domain (kuro‑ai.io) is rated poorly and flagged as suspicious (kuro-ai.io rating), so be careful to use the official site. Some users on Reddit reported problems canceling web subscriptions and continued charges without responsive support (example Reddit thread), so keep documentation of cancellations and monitor your bank/credit statements after cancellation.
Documentation checklist
- Account email/username, subscription page screenshot, and subscription confirmation receipt
- Payment receipts or credit‑card/bank statement lines showing charges
- Screenshot or copy of the cancellation confirmation (or attempted cancellation) and timestamp
- Support request emails or chat transcripts related to cancellation
- If purchased via Apple/Google: the App Store or Google Play receipt and order ID
Common mistakes
Users commonly cancel in the wrong place - e.g., attempting to cancel via the Kuro AI website when the subscription was processed through Apple or Google; in that case the store keeps charging until you cancel in the store. Another mistake is failing to confirm that cancellation completed (no confirmation email or on‑screen confirmation) and then being surprised by a renewal charge at the start of the next billing period. Some users also accidentally interact with clone sites (such as kuro‑ai.io) rather than the official domain; always confirm you are on the official domain and keep records of receipts and cancellation confirmations as evidence if a dispute arises.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (kuro-ai.com) | No (Kuro AI states no refunds for unused time) | Medium - cancellation available in account settings, but some users report support issues |
| Apple App Store | Handled by Apple; refunds possible through Apple’s process | Low - cancel via Apple ID subscriptions; refunds handled by Apple |
| Google Play | Handled by Google; refunds possible through Google’s process | Low - cancel via Google Play subscriptions; refunds handled by Google |
After cancelling
After you cancel, monitor your bank or card statement for any unexpected charges and keep all cancellation confirmation records. If you were charged after cancellation or need a refund and cannot resolve it with Kuro AI, contact your card issuer or payment provider to dispute the charge and consider contacting your provincial consumer protection office. Helpful links: Kuro AI terms and conditions (kuro-ai.com/terms-and-conditions), guidance on cancelling app subscriptions (how to cancel AI app subscriptions), and domain checks such as Scam Detector (kuro-ai.com rating and kuro-ai.io rating).
Address
9TOKYOKURO, SLU, Plaça del Poble 1, AD400 Pal - La Massana, Andorra