Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Leaply
Momentumix Limited, Georgiou A, 83, Shop 17
4047 Limassol
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Leaply service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Leaply: Easy Method
What is Leaply
Leaply is a subscription-based mental health and habit app that offers guided breathing exercises, habit routines and daily practices aimed at reducing stress and supporting wellbeing. It is offered by Momentumix Limited and is typically accessed via the website or through mobile devices; some users report subscription billing in USD.
How to cancel Leaply
- Via the website: Log in → Settings → “Delete Account”. Important: deleting your account does NOT cancel the subscription. After deleting (or instead of deleting) you must also email support at support@theleaply.com requesting cancellation and confirmation of the end date.
- Via the mobile app (iOS/Android): In the app use Profile → “Delete Account”. This likewise does NOT stop billing; you must email support@theleaply.com to cancel the subscription if it was set up directly through Leaply.
- If you purchased the subscription through an in-app purchase, cancel via your Apple or Google account settings - not within the Leaply app or website. For Apple/Google cancellations use your device account subscription settings (see links in “After cancelling”).
- For traceability and stronger proof of request, consider also sending a written cancellation request by registered mail (recommended) to the company address below.
What happens when you cancel
Cancellation handling depends on how you purchased the subscription. If cancelled correctly, the subscription will generally stop auto-renewing at the end of the current billing period; you will typically retain access until that period ends. Deleting your Leaply account does not by itself stop billing. If the subscription was purchased via Apple or Google, cancelling through those stores will stop future renewals immediately according to the store’s terms.
Leaply may retain your account data for a period after cancellation in accord with its policies; you may want to request data deletion explicitly when emailing support if you require it. Keep copies of any confirmation messages from support showing the cancellation date and end of access.
Will I get a refund?
Leaply generally does not provide pro‑rata refunds for unused time; refunds are uncommon and usually only issued for billing errors or unauthorized charges. If you believe you were charged in error after cancelling, contact support with evidence and ask for a refund - refunds are considered on a case‑by‑case basis.
If your subscription was purchased through the Apple App Store or Google Play, you may request a refund through Apple or Google according to their refund policies. Some jurisdictions (for example, EU consumer rules) may provide specific withdrawal rights such as a 14‑day cancellation window; applicability to Canadian customers may vary. If Leaply does not respond or refuses a legitimate refund for unauthorized charges, you can escalate through your payment provider or bank (chargeback) where appropriate.
Leaply plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Reported monthly subscription (via user reports) | Approximately US$59.99/month | Monthly | Habit routines and daily guided practices (as described by users) |
Your consumer rights in Canada
Canadian consumers are entitled to clear disclosure of auto‑renewing subscription terms and straightforward cancellation mechanisms under federal and provincial consumer protection laws. Reliance solely on email support and requiring account deletion (without explicit cancellation) can fall short of these expectations. For subscriptions purchased through Apple or Google, you have the right to manage and cancel via your account settings and request refunds through those platforms.
If you are charged without authorization or after a confirmed cancellation, you may dispute the charge with your bank or payment provider (chargeback) and file complaints with the relevant consumer protection agency if the merchant does not cooperate.
Customer experiences
Reviews are mixed. Many users on Trustpilot (Canada) and some Reddit posts praise Leaply’s practices and report helpful, fast customer service and positive effects from the breathing exercises. These users describe feeling calmer and supported, and some report the app helped reduce burnout symptoms.
On the other hand, complaints on the BBB and Reddit include difficulties cancelling, unexpected ongoing charges (reports of about US$59.99/month), being charged after cancellation, and poor AI‑only support interactions. Some users report hidden subscription terms or delayed responses when cancellation required emailing support.
Documentation checklist
- Account email and username
- Subscription receipt(s) or transaction ID(s)
- Dates/times of cancellation requests and any in‑app deletion actions
- Copies/screenshots of the Delete Account page and subscription settings
- All emails or chat messages sent to/received from support
- Bank or card statements showing charges you dispute
Common mistakes
Users commonly delete their Leaply account and assume billing has stopped; account deletion does not cancel subscriptions and can leave billing active. Another frequent error is attempting to cancel in the Leaply app when the subscription was purchased through Apple or Google - those must be cancelled in the corresponding store account settings. Expecting an automatic pro‑rata refund is often a mistake; Leaply typically does not issue pro‑rata refunds except in limited circumstances. Finally, relying solely on weak or generic support responses without saving confirmation increases the difficulty of disputing later charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (Delete Account) + email to support | Refunds rare; case‑by‑case (billing errors/unauthorized charges) | Moderate - requires emailing support and getting confirmation |
| Mobile app (Profile → Delete Account) + email to support | Same as website - deletion does not stop billing; refunds rare | Moderate - deletion alone is insufficient |
| App Store / Google Play subscription | Request refund through Apple/Google; outcome varies by store policy | Easy - Moderate - cancel via store settings; refunds handled by store |
After cancelling
After you submit a cancellation request, save any confirmation emails or messages from Leaply. If you were billed after cancellation, contact support immediately with documentation and request a refund. If support does not resolve a wrongful charge, contact your bank or card issuer to dispute the transaction. Useful links: Leaply cancellation guide from TimeToCancel: TimeToCancel - Cancel Leaply; Trustpilot reviews: Trustpilot - Leaply (CA). For store cancellations and refunds see Apple: Cancel subscriptions on iPhone, iPad, and iPod touch and Google Play: Cancel, pause, or change a subscription.
Address
Momentumix Limited
Georgiou A, 83, Shop 17, Potamos Germasogeias, 4047, Limassol, Cyprus