Cancellation service N°1 in Cyprus
Contract number:
To the attention of:
Cancellation Department – Learnworlds
Gladstonos 120, Foloune Building, 2nd Floor, B1
3032 Limassol
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Learnworlds service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Learnworlds: Easy Method
What is Learnworlds
LearnWorlds is a cloud-based platform for creating, selling and delivering online courses and learning experiences. It provides tools for course authoring, student enrollment, payment processing and storefront management used by instructors, businesses and organisations to host training and education online.
The platform is offered by LearnWorlds Ltd.; official terms and product details are posted on the company website and support centre. For contractual details, consult the LearnWorlds Terms of Service and Help Center linked below.
How to cancel Learnworlds
- Via the web: Sign in to your Online School, go to "My Account" or subscription settings and cancel the subscription to stop auto‑renewal; alternatively submit a support ticket or email LearnWorlds support to request cancellation (Terms / Help Center).
- Mobile App Builder subscriptions: cancel in the app or account settings; the app remains available until the end of the current paid period (see Mobile Apps FAQs on the Help Center).
- In‑app purchases (Apple App Store / Google Play): LearnWorlds documentation does not detail an in‑app cancellation policy; follow the App Store or Google Play subscription management and refund procedures for those purchases.
- If you need proof of delivery for a written cancellation, consider sending the request by registered post to the company address (see Address section below).
What happens when you cancel
Cancelling an auto‑renewing subscription typically stops future billing but does not immediately terminate access: you retain use of the paid features until the end of the paid term. LearnWorlds states that cancelling prevents renewal while allowing access through the paid period.
Data and course content typically remain with your account for the period allowed by LearnWorlds' data and retention policies - if you need course exports or backups, perform those actions before the end of your access period. If you are a marketplace buyer or were enrolled in a course, cancellation and unenrolment outcomes may differ depending on the merchant’s settings and refund handling.
Will I get a refund?
LearnWorlds does not offer an automatic 14‑day money‑back right for all purchases; refunds are limited and handled case by case. For web orders, LearnWorlds states that if an order cannot be accepted or fulfilled a full refund will be issued and that refunds due to platform faults, inaccurate descriptions, material changes or breach will be processed within 14 calendar days of acceptance of the refund entitlement (Terms).
For consumers in the EU LearnWorlds replaces the statutory 14‑day cooling‑off with an extended cancellation offer: contact support within 30 days of subscription start (or within 15 days after an auto‑renewal) to request a possible full or partial refund. This is a LearnWorlds policy rather than a Canadian statutory right; Canadian users should rely on provincial consumer protections or LearnWorlds' stated policy when requesting refunds.
Learnworlds plans and pricing
| Plan | Price (approx. CAD) | Billing period | Key features (brief) |
|---|---|---|---|
| Starter (approx.) | C$30/month (approx.) | Monthly | Entry‑level plan; estimate from USD pricing conversion |
| Top‑tier (Learning Center, approx.) | C$299/month (approx.) | Monthly | Full Learning Center feature set; CAD estimate |
| Annual plan example (user‑reported) | C$244.40 total ≈ C$20+/month | Annual | User‑reported billed amount for unspecified annual plan |
Your consumer rights in Canada
Canada does not adopt the EU distance‑sale cooling‑off regime verbatim. LearnWorlds' EU‑facing extended cancellation offer is a company policy and may not be required by Canadian federal or provincial law. Canadian consumers should expect that refunds and cancellations will be governed by LearnWorlds’ published Terms and any applicable provincial consumer protection statutes.
If you believe provincial consumer rules (for example, unfair business practices or implied terms) apply to your purchase, document your claim and contact provincial consumer protection authorities or seek legal advice. For billing disputes processed by payment providers (Stripe, PayPal, card issuers) there are also chargeback and dispute procedures you can pursue in parallel.
Customer experiences
Public reviews from Canadian sources strike a generally positive but mixed tone. Many users praise LearnWorlds for responsive, patient customer support, detailed help articles and a feature‑rich platform once the learning curve is overcome. Reviewers note strong stability and useful customization options.
Criticisms include a learning curve for the interface, occasional frustrations over account transfer or exit strategies when selling a business, and calls for clearer sales transparency or phone support. Experiences vary by use case - small creators report different friction points compared with larger organisations.
Documentation checklist
- Account email and username; subscription ID or invoice number; date of purchase or renewal; screenshots of billing; description of reason for cancellation; copies of correspondence with support; proof of delivery if sending a written request by registered post to Gladstonos 120, Foloune Building, 2nd Floor, B1, 3032 Limassol, Cyprus.
Common mistakes
Common mistakes include assuming cancellation equals an immediate refund; in LearnWorlds' terms cancellation generally stops renewal but leaves access until the paid term ends and refunds are only in limited cases. Example: a monthly plan cancelled mid‑period typically remains active until the billing period expires rather than refunding the unused days.
Another frequent error is attempting to cancel or request refunds for App Store / Google Play purchases through LearnWorlds directly; for in‑app purchases you usually must use the store's subscription and refund tools. Also, not keeping records - such as invoices and support messages - makes disputes harder to resolve, so collect and retain documentation before and after you cancel.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web - My Account cancellation | No automatic refund; stops renewal, access until term end; refunds only for limited entitlements | Low |
| Web - Support ticket / Email | Possible refund in limited cases (platform faults, errors); processed within 14 calendar days if accepted | Medium |
| Mobile App Builder | Cancel anytime; app access until period end; refunds subject to policy and support review | Low |
| App Store / Google Play | Refunds and cancellations follow the app store’s policies; LearnWorlds documentation does not provide details | High (depends on store) |
After cancelling
After you cancel, confirm the cancellation in your LearnWorlds account and retain the confirmation message or ticket number. If you need a refund, file a support request citing the relevant reason (platform fault, misdescription, or other qualifying ground) and attach your documentation. LearnWorlds indicates that authorised refunds are processed within 14 calendar days of acceptance.
For in‑app purchases, use the Apple App Store or Google Play refund procedures. If you require proof of mailed cancellation, use registered post to the company address below and keep the receipt for tracking. Useful links: LearnWorlds Terms (Terms), Help Center Mobile Apps FAQs (Mobile Apps FAQs) and Help Center refunds guide (Refunds via LearnWorlds).
Address
Gladstonos 120, Foloune Building, 2nd Floor, B1, 3032 Limassol, Cyprus
For written cancellations you may send a registered post (raccomandata A/R) to ensure proof of delivery and retain the postal receipt as evidence.